Terrible Customer Service, Quality no longer as good

I own several higher end LV handbags and they are not the entry level type. Due to high demand by tourist and locals alike, they don't seem to care about the customer service anymore. I don't use them often and have noticed some stitching coming off, a tiny section of the leather cracked, some discolouration at the gold zipper. When I took it to the store, they seemed dismissive saying that is normal wear and tear which is ridiculous because I hardly use them and store properly. Also it's a higher end model and I don't expect this. I then wrote to the customer service online and they give u a standard answer to go to your nearest store. I paid for quality & customer service and didn't get it. No more LV for me. I'll be switching to other brands for sure.