Item: Louis Vuitton Handbags
Rating: 1

Guest's review of Louis Vuitton Handbags

“Beware of Louis Vuitton”

★☆☆☆☆

written by on 12/01/2012

Beware before you purchase a Louis Vuitton! I have a Totally MM that I purchased 8/10. The canvas began to crack so I sent it in for repair/evaluation. Long story short they told me it was not covered due to excessive use. To make matter worse the store employee (Kevin in Raleigh, NC) handed me the paper work to review and as I was reading it I began to flip to the next page. He then grabbed the paper out of my hand and told me I could't read that part because it was confidential. So I now feel like you get poor service, poor quality and I will no longer purchase LV. I hope others will learn from my experience and consider buying another luxury brand that values customer.

Value For Money

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Weaswfe's Comment

Written on: 27/03/2013

I also purchased a LV Totally MM bag and in less than a year the strap snapped right off. I took it to the LV store in Saks on 5th Ave in NYC and was told there was indeed a quality issue with the straps on the Totally MM. They exchanged if for me on the spot and assured me that the issue had been resolved. I should have asked for a different style because in less than a year after that the strap started to tear again in the same place as the first. This time they replaced the strap. I walked around with my "frankenpurse" , the leather was a different patina and look patched together! Now in less than another year it is braking again in the same spot! I am so angry and not looking forward to the hassle of trying to get this issue resolved again! Seriously, for this kind of money LV should make a better quality product. I am so disappointed!!

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