Poor customer service.. If you can find the telephone number

★★☆☆☆
1.8 / 5
21% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Kri55i's review of Mothercare

★☆☆☆☆

“Poor customer service.. If you can find the telephone...”

Written on: 11/07/2013 by Kri55i (1 review written)

I placed an order online Sunday 30th June. I tried logging into my account to check the status of the order on the 3rd July however it kept saying email not recognised despite me receiving my order confirmation to that email address. I then emailed for an update on Wednesday 3rd July and heard nothing back. On Thursday I decided to call up to check my order. The website make it almost impossible to find a telephone number to call. Everytime I went on "contact us" it kept opening an email us page. Since i had already emailed and heard nothing back i wanted to call. I called my local store and they gave me a customer service number to ring however when I called this number it was for a totally different company!! What kind of employees dont even have the number for their own company? Eventually via google I found the correct number and when I called I was told i would receive it in 5 working day. I explained that 5 working days would be the next day and was told I would definately receive it by then (friday 5th July) and that it had been dispatched but they could not provide a tracking number. By friday the item had not arrived nor by saturday and i STILL have not received it 11 days later!!! I am frustrated and extremely dissapointed by the service. I needed the item by tonight for a birthday. I have now emailed a complaint but who knows if il even get a responce from that! Wish i had ordered from argos as it was only £4 cheaper

  • Quality of service

  • Layout of shop

  • Value For Money

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