Written on: 20/05/2013 by DGH118 (3 reviews written)
I've used Spamjab for many years and found them to be excellent at actually stopping Spam. I didn't mind when they started charging for the service because I thought it was worth it.
When there were occasional issues in the early days the contact number worked and their support was OK. However, last year they promised to phone me back when I had a problem but never did. Fortunately that problem solved itself but nevertheless that incident was a warning that all is not well with them.
In the last few weeks I stopped receiving emails on my Outlook account which reaches me via Spamjab. I attempted to speak to Spamjab but their contact number is unobtainable. I have sent them 4 emails but they have not responded at all. It is therefore impossible for me to contact them, which is highly unsatisfactory when they are effectively in control of my email account.
My annual fee was recently renewed via Paypal. In desperation I have now cancelled this payment by raising a Paypal dispute in an attempt to get Spamjab's attention. However, even that has failed to do so.
I now want Spamjab to remove me from their system so that I can receive emails normally but this is not simple and requires their co-operation. Unless I can speak to them my only option is to abandon my email address which is a very drastic step.
Is anyone else having the same problem? If so, have you found a way round it?