Horrific Fishing Experience

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paulcuk's review of Big Game Fishing - Vilamoura

★☆☆☆☆

“Horrific Fishing Experience”

Written on: 05/07/2011 by paulcuk (1 review written)

Paid our money at hotel and were informed to turn up 30 mins before departure. While waiting outside the departure point I received a voice-mail telling me that trip was cancelled!! I rang the number back and explained that we had caught a taxi to the marina, had purchased lunch from a supermarket and that to tell someone 25 mins before departure was terrible, asked for taxi fare and was refused over the phone, I asked the gentleman to ask his boss (As he claimed that he couldn't make a decision) he never rung me back, eventually 35mins later I rang him, he said Boss had said no and that it was tough and we couldn't prove we had taken a taxi, despite paying hotel our money, he refused to believe we had travelled in taxi, offered to get receipts for both taxi journeys and again was refused. At this, rep showed up and admitted he had been sitting in a cafe in marina watching us for 1 hour!! Spying to see what we did!! Rep agreed we had been badly treated but said he couldn't do anything. Eventually left - 40 Euro's lighter - 1 hour 20 mins later. Spoiled last day of holiday. Sent Email when back in England and NEVER received reply.

Terrible company run by people who care little about customers, if their attitude towards paying customers is this bad would hate to see their attitude towards customer safety and boats condition they use!

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