Worse airport

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London Luton Airport - www.london-luton.co.uk
★★★★☆
3.7
79.0% of users recommend this
  • Customer service

  • Overall cleanliness

  • Value For Money

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Skipster1967's review of London Luton Airport - www.london-luton.co.uk

“Worse airport”

★☆☆☆☆

written by Skipster1967 on 24/04/2016

I have been coming through LTN airport for several years and it has progressively got worse, to breaking point. Last Sunday, 17th April I was forced to buy priority line ticket for security, after it becoming apparent that 2 hours from airport arrival to departure gate was not enough time!! After paying, it still took over 30 mins to get through security.

On my return, Friday 22nd April, I arrived from Rome at 2300. It took over an hour from arriving onto stand to standing at the car hire bus stop. It then took over 20 mins for the next bus to arrive to take us to the car hire. Any much longer and it would have been as long to get through the airport as the flight from Rome took.

During the waiting time I even heard a passenger ask a member of Luton airport staff where the car hire place is, to which she replied, "where it's always been". Thankfully she was given a right, justified ear full by the passenger.

I have got to the stage where it is worth paying for a slightly more expensive ticket to travel through a decent airport, and for once, nothing to do with the airline.

  • April 2016

    Date of use (month/year)

  • Poor

    Transport links

  • N/A

    Range of shops

  • N/A

    Eating facilities

  • Customer service

  • Overall cleanliness

  • Value For Money

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