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Liverpool John Lennon Airport
★☆☆☆☆
1.3
From 54 reviews
7.0% of users recommend this

  • Customer service

  • Overall cleanliness

  • Value For Money

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Guest's review of Liverpool John Lennon Airport

“no or wrong information ”

★☆☆☆☆

written by on 28/09/2011

Arrivals
An info display said we would find our luggage on the belt 2. We waited and waited and... the luggage was on the belt 3. I personally missed a bus to Manchester and had to expect one more hour.

Departures
No information concerning the check-in desks: one had to read the displays at every desk to find the right one.
Having passed the gate we were stopped for over 10 minutes in a closed corridor leading to the plane (BTW by horrible steep and rotten stairs), stinking of petrol. About 200 people crowded in a small area, babies crying, nobody knows anything. I understand technical difficulties (with luggage being unloaded and loaded, as the pilot told us later), but is it so difficult to send a staff member to tell people: "Sorry for the delay, you must wait several minutes"?

  • 09/2011

    Date of use (month/year)

  • N/A

    Transport links

  • Good

    Range of shops

  • Good

    Eating facilities

  • Customer service

  • Overall cleanliness

  • Value For Money

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