very poor serice

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didjebsy's review of ZipTransfers.com www.ziptransfers.com

★☆☆☆☆

“very poor serice”

Written on: 09/10/2017 by didjebsy (1 review written)

6 older ladies arrived in Palma at midnight in September 2017. No transfer when we phoned customer service they said they could not locate the driver and we should get a taxi, as there were 6 of us it was two taxis costing 40 euros each. We complained nobody checked we had arrived safely. In all the transfer for the two journeys was 90 euro. After complaining when we got home when we were refunded 44 euros so we are clearly out of pocket. Zip transfers said we should have asked for a receipt but we weren't told to do this so didn't know. The attitude unfortunately was that's tough. If the customer service had been better and more caring we may not have been so upset. Do not use this company

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