written by 358Howell on 04/09/2017
Despite phoning to confirm our reservation the day before pick up, on the morning of our flight home ZIP failed to turn up. Their response after numerous frantic phone calls was "sorry nobody is coming". At 7.40am in a small French village it is impossible to find a taxi company firstly who are open and secondly who are prepared to take a Family of 6 90km to the airport. Since returning back home, ZIP have offered to refund the return journey only, which they had taken out of our account some months earlier and a €11 compensation for the inconvenience caused. Under NO circumstances would I use this company again. Please forward this review to anyone who is considering using ZIP - my last word is DON"T.
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