written by cakeypig45 on 04/08/2017
Driver was 40 minutes late picking up from the airport (Malaga) to take me to my destination. I rang the company three times to check on his whereabouts. Each time I was assured that they would contact the driver and get back to me with his estimated time of arrival. They failed to re-contact me. When the driver eventually arrived very late he did not offer any apology or explanation for his lateness. In fact I had to leave the airport terminal to find the driver as opposed to him finding me! I was planning to use the company to return me to the airport at the end of the holiday but needless to say I just couldn't trust them to arrive on time so I used another company. A further criticism was that the driver clearly did not know the area and relied on me to offer him directions to a place I had never visited before. So much for local knowledge! One positive was that the the vehicle was roomy and clean.
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