Horrible Service if you have a connecting flight. DO NOT USE

Suntransfers.com www.suntransfers.com
★★★★★
4.8
96.0% of users recommend this
  • Punctuality

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blozanoff's review of Suntransfers.com www.suntransfers.com

“Horrible Service if you have a connecting flight. DO...”

★☆☆☆☆

written by blozanoff on 18/07/2017

Suntransfers is a fine service if there are no delays with your flight. My final destination was Florence Italy connecting from Rome embarking from LA. Our plane from LA was significantly delayed and I called suntransfer indicating I may not make my connection in Rome, thus missing my plane to Florence. Was told by customer service they will keep the driver in Florence informed and to call as soon as I arrive in Rome, and let them know my status. Called when I arrived in Rome, to the tune of 20$ roaming fee, and was told by the suntransfer person, because I did not call within the hour wait time frame the driver left. So lost 50$ on them not following through with their service, then had to pay another taxi to get to Florence. I did everything I possibly could to inform them of my delay and through no fault of my own, I could not make the connection. I would recommend highly to never use this service if you have a connection. On the voucher they only will follow your final flight and in fact want no other flight info. I used city transfers for other shuttle service and my connecting flight was delayed well past the hour wait time limit and they waited. I contacted suntransfer customer service after my return, and not one person understood my plight. Further do not pay the extra for the gold service as it only covers canceled flights, not delayed. That was also a waste of my money. Suntransfers told me it was Alitalia's fault and complain to them. I did, and they deferred back to suntransfer. It was a horrible and frustrating experience that suntransfer felt was not their problem. Also it should be noted, that suntransfer indicates on their web page that will call the mobile number provided if you do not show. They never called my number. Again no culpability. Do not use this service, as there are others who appear to follow through with their service in a much more professional manner.

  • Florence

    Airport

  • Punctuality

  • Customer Service

  • Value For Money

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