unreasonable policy

Suntransfers.com www.suntransfers.com
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Guest's review of Suntransfers.com www.suntransfers.com

“unreasonable policy”

★☆☆☆☆

written by on 08/08/2015

We booked a transfer from CDG, Paris to our Paris hotel. We changed our flight to arrive three hours earlier (7:45am on a Sunday) than planned and were told that they had no taxi to pick us up earlier. No refund available because it was 36 hours earlier. I find it hard to believe there was no taxi available at 8am on a Sunday morning at a busy airport. Tried to apply our money to a later transfer from Paris to CDG but was told it is a new booking so would not transfer. Rigid and unreasonable.

Pritistn's Comment

Written on: 09/08/2015

Hello. I am sorry to hear that your transfer did not go smoothly as planned. Could you please provide us with your booking reference number. Thank you.

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Pritistn's Comment

Written on: 09/08/2015

Hello. I am sorry to hear that your transfer did not go smoothly as planned. Could you please provide us with your booking reference number. Thank you.

Reply to this comment
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