Simple Airport Transfers Reviews - www.simpleairporttransfers.com

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★★★★☆
4.3 / 5
24
83% of users recommend this
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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Simple Airport Transfers - www.simpleairporttransfers.com

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Latest Reviews

★★★★★

“Reliable, comfortable and stress free transfer”

Written on: 08/12/2015 by Holdendv1978 (1 review written)

This is the second time I have used simpleairporttransfers. The car and driver was immeccable on time for both trips. I will always use Simple Airport Transfers. No problem with booking online and everything was very professional… Read Full Review

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★★★★★

“Driver was waiting for us even our flight was delayed”

Written on: 07/12/2015 by JaceyCastro (1 review written)

Our flight was delayed but driver was waiting for us. Excellent service and the best price we could find on the Web. Our driver also helped with the luggages to a modern and clean car. We have no hesitation to use Simple Airport Transfers again… Read Full Review

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★★★★★

“Exceptional Service”

Written on: 23/11/2015 by Rosses218 (1 review written)

Our emails answered quickly and we have booked a transfer from Heathrow Airport to London. Our driver was waiting in arrival hall with a name board as stated, he drove very well and was courteous. We can most definitely recommend Simple Airport Transfers to everyone… Read Full Review

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★★★★★

“A truly professional service”

Written on: 09/11/2015 by frBrowne171 (1 review written)

I was met by the driver at London City airport to go to a private address at Luton and again met at Luton to return to London City airport. I would have no hesitation in using and recommending Simple Airport Tranfers again, a truly professional service. … Read Full Review

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★☆☆☆☆

“Always late”

Written on: 06/11/2015

I used for several trips from Heathrow to London. 1st trip everything great, the driver was waiting at the arrival halls with the sign. For the next 3 time that I used them the driver was late I had to call him to arrive. In all 3 times I had to wait for the driver at the arrival hall for more than 15 minutes. Last time I had to wait for 30 minutes. One of those time I had to walk to the airport parking to meet him. I will not use the again… Read Full Review

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★★★★★

“was on time, did the job”

Written on: 16/07/2015 by hbren (1 review written)

We reserved a car to go from Heathrow to Stansted and he arrived exactly at the specified time and got us to Stansted well before our flight. Driver was courteous and we have no complaints… Read Full Review

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★★★★★

“The best transfer company we have ever used”

Written on: 05/06/2015 by iraoleg (2 reviews written)

We approached Simple Transfers just recently for transfer separately me and my husband flying from different destinations to London. They took care of both of us and driven us in different time to Grange Holborn Hotel. I was really impressed from the start: they replied on my e mails promptly. What was important was us : they did not force us to pay the fare in advance, they used practically new clean cars, they clearly explained location of the drivers. My husband's flight was delayed and they… Read Full Review

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★★★★★

“I reached my destination safely and your driver was...”

Written on: 20/12/2014 by Ross317 (1 review written)

I reached my destination safely and your driver was very kind enough to wait in the airport and drop me to my door step… Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 14/09/2014 by juPierce165 (1 review written)

1. Driver was not at the gate to meet us, found our driver in the smoking area. 2. We had a flat tire. The driver had no spare, only a repair kit which did not work. The main company would not send another car. We waited on the side of the road for 45 minutes, no car, no help. I finally hailed a regular cab. Our driver gave the cab driver a portion to pay our fare, I had to pay the rest. They would no provide a refund and the driver called to yell at me for asking for a refund. Do… Read Full Review

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Www.simpleairporttransfers.com's Comment

Written on: 15/09/2014

Totally lie. try to be honest. Here is what happened.

1. Customer called and asked where is the driver also they said they are waiting in smoking area, we called the driver and sent him there.
2. the total journey is about 30 miles from Gatwick. Unfortunately Car had a tyre puncture on the last 6 miles to destination. It is a Ford Galaxy and there is no Factory installed spare tyre on this model, you can check online instead they have a special repair kit which may not work if it is a serious puncture. Driver tried repair kit did not work. Because it would take more time to send another car We advised the driver to hail a black taxi and pay for it for the remaining part of the journey, it took some time to stop one because it is a main carriageway. Our Driver told the address to black taxi and he said between £20 and £25, our driver paid £25 to black taxi and they are gone. We got a call from customers later on claiming they have paid £10 more to black taxi (they said they did not get a receipt?) and asking the full refund of the money they have paid to us originally as well which was £55. We have offered to pay that £10 back to them. they said no, they want all back. Just to remind you the price is about £100 if you take the Regular Taxi. Another lie.

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★★★★★

“From southampton to heathrow”

Written on: 05/09/2014 by Jr54york (1 review written)

I booked this company to pick us up from Southampton cruise port, and take us back to Heathrow on Thursday morning. The car arrived early, was smart, clean and spacious, and got us back to our car in just over an hour. I would highly recommend this company, I had the choice to pre-pay, or pay the driver at the end of the trip for the agreed fee. Very professional service, many thanks for finishing our holiday on a good note… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/08/2014 by Mr.Roper70 (1 review written)

I was quite concerned when ordering a taxi to pick myself and my family up from Heathrow last week. Before our trip, I had spent some time researching the different companies that offered this service. It was surprisingly difficult to find a company that did not have a majority of bad reviews. So I was a bit worried. I however found Simple Airport Transfers, that had very few bad reviews, so I decided to give them a try. I do not regret my choice. The driver was punctual & professional, and the… Read Full Review

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★★★★★

“Excellent, reliable and immaculate car!”

Written on: 31/07/2014 by DeeCaribbean (1 review written)

I found Simple Airport Transfers on the internet and every part of my experience with them has been excellent. I received a reply to my initial enquiry almost immediately which is rare - I've yet to hear back from some companies and I wrote for quotes six weeks ago! Two hours before my journey was to commence I called to delay the pick up time by 45 minutes - not a problem at all! The driver was punctual (5 minutes early in fact), very smartly presented, incredibly helpful with our large… Read Full Review

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★★★★★

“We were waiting at the airport and everything was perfect”

Written on: 08/05/2014 by NoePorter153 (1 review written)

We were waiting at the airport and everything was perfect… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/03/2014 by CarlosGoncalves (1 review written)

I trully recommend this service at least to those who travel to London. I flew from Lisbon to Heathrow and came back to Portugal by Gatwick and Ali our driver was excellent. Fair prices always shown-up on time and waited for the flight with the name at the exit. Always avaliable to help with the luggage and mobile phone acessible. 3 passengers and he shown-up with a 7 seat VW Transporter so plenty of space also. 5 stars! Carlos Gonçalves Lisbon … Read Full Review

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★★★★★

“Excellent Friendly Service”

Written on: 01/03/2014 by Adifoley (1 review written)

We caught our taxi from Heathrow to central LOndon and I would like to thank our driver for the excellent service we received, he was friendly and helpful along the way, pointing out certain tourist sites to visit and helpful tips while we are in London. Very pleased with the service provided. Thank you… Read Full Review

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★★★★★

“Thanks for your excellent service”

Written on: 14/02/2014

I would have no hesitation in using and recommending your company again, a truly professional service of which I would like to express my thanks. … Read Full Review

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★★★★★

“company is far the best”

Written on: 08/01/2014

Hi Thank you, of all the companies offering airport transfers from london city on the internet your company is far the best… Read Full Review

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★☆☆☆☆

“Money for nothing”

Written on: 29/10/2013 by Sonne-Schmidt (1 review written)

DONT pay upfront with credit card Indeed the most terrible service, I have experienced. My flight was diverted from London City Airport to Southend. On simpleairporttransfers.com it stands that they will monitor the flight. When I arrived at Southend, noone from simpleairporttransfers.com was around. Well - this is accepted, so I just took another cap to Heathrow. But, a guy called from simpleairporttransfers.com to tell me - that they would not refund my payment, because they have now been… Read Full Review

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Www.simpleairporttransfers.com's Response to Sonne-Schmidt's Review

Written on: 01/11/2013

The diverted airport does not show up on screen in London City Airport. therefore there is no way of knowing which airport the plane is diverted. At least the passenger should call us and say he is taking taxi from there. We normally can arrange another taxi from the diverted airport straight away if our passengers call us and request this when they land. Below are our terms and conditions related to your experience.

1.) If your flight is diverted to another airport, and if you request pickup from that airport we may send the driver subject to availability and new charges will apply. In case of a diversion to another airport there may be 100% cancellation charge.
2.) If you leave Airport without calling us, we can’t refund your money.

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Sonne-Schmidt's reply to Www.simpleairporttransfers.com's Comment

Written on: 01/11/2013

But how can you tell me in the phone, that the cap driver has been waiting for several hours ?

And give me a break, the minute after I jumped into a new taxi - you called me. Not easy to call before that, when you are in a hurry to get in a new cap.

But this just confirms what I reviewed - You do your utmost to take benefit of force majuere

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Sonne-Schmidt's reply to Www.simpleairporttransfers.com's Comment

Written on: 01/11/2013

Furthermore, the cap driver that took me from South End to Heathrow - told me, that he never had heard something like this - And he would never require a client to pay, if the plane was diverted.

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★★★★★

“Very clean, reliable and efficient.Will use them every...”

Written on: 23/09/2013 by anoifweil (1 review written)

I've used them for my past 3 trips to London and I find them very very competitively priced. Very efficient and communicates efficiently. they are also very accommodating. I had called them to request for an earlier transfer and the were able to confirm immediately. HIGHLY RECOMMENDED! I'm sending their link to all my colleagues, friends and family! Keep up the good service! Regards, Fiona Liew… Read Full Review

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★★★★★

“Service on time, clean and in very good condition...”

Written on: 12/09/2013

Service on time, clean and in very good condition Mercedes, polite driver. I travelled from Heathrow airport to Portsmouth university… Read Full Review

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