ShuttleDirect IT issues & lack of empathy

Shuttledirect.com - www.shuttledirect.com
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ian_f's review of Shuttledirect.com - www.shuttledirect.com

“ShuttleDirect IT issues and lack of empathy ”

★☆☆☆☆

written by ian_f on 28/07/2015

There were technical issues caused when booking Shuttle Express on their website. After booking it CHANGED (for unknown reason) my pickup time and customer phone number to a foreign number that does not resemble mine at all. Admittingly I did not check my confirmation voucher assuming all was correct. I was charged for a NO SHOW (because driver showed up 3 hrs early) and was made to book and pay for another service. Shuttle Direct (Viajes Alemada) would not accept the fact that something technical occured on their end always pointing finger back to me that I should have checked my confirmation email despite them managing the website. After booking always check your downloaded voucher because Shuttle Express/Viages Alamada will refuse to accept ANY responsibility for any unexplained changes made to the customer pickup time and contact phone number that were not originally made by the customer. They could not explain to me WHY the phone number recorded had changed to a completely foreign number. Buyer beware! A real shame. I will not use them again or recommend to friends or family due to complaints department stubborness and lack of empathy when seeking a refund. GreenBus, the contracted transport company was good though!

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