Poor website & costs

Shuttledirect.com - www.shuttledirect.com
★★★★☆
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Leonard399's review of Shuttledirect.com - www.shuttledirect.com

“Poor website and costs ”

★☆☆☆☆

written by Leonard399 on 25/06/2015

Website has poor congruency in terms of payment amount! As even though I was viewing the website from Europe and they are based in Europe the costs came up in pounds and even when I tried to change it to Australian dollars the next page again came up in pounds!! Then when I received a recipes for my purchase it gave me my costs in euros - adding to my confusion - then when I looked at my bank account they took out more then the actual conversion!!

As I was not happy I went to cancel the booking however the company retained a €10 'administration fee' which is absolutely ridiculous considering the did not warn of the fee until the cancellation request had gone through and the booking it still not for another 5 days!

Not happy

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