Written on: 09/01/2012
I booked a transfer for four of us from Fiumicino International Airport to Rome city center, due to their good reviews, well over a month in advance of my arrival in Italy. Upon our arrival at the airport (early) this company was no-where to be found. Myself and my daughter's waited for over an hour and a half after our flight was scheduled to arrive at their designated meeting spot and they NEVER SHOWED UP!! Numerous phone calls to both phone numbers provided went unanswered. Although they did answer one of my calls I was quickly "cut off" without being able to get any information as to whether they would be coming to pick us up or not. Subsequent calls went unanswered. HORRIBLE company and a terrible way to start our vacation in Rome. There is a company in the airport that provides private shuttle service to Rome center for the same cost so I would recommend just using their services. I did email Zelit telling them of my frustration and they got back to me three days later saying their driver was involved in an accident. I don't believe it for a minute and still wonder why they do not answer their phones!! IN MY OPINION, STAY FAR AWAY FROM THIS COMPANY!!!
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