Absolutely awful

Hoppa.com - www.hoppa.com
★★★★☆
3.7
71.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Kritso's review of Hoppa.com - www.hoppa.com

“Absolutely awful”

★☆☆☆☆

written by Kritso on 16/09/2015

I booked for a speedy bus to pick us up from Lanzarote airport & collect us 4 days later. On arrival our minibus had no air conditioning & looked like it had come out of a salvage yard. The coach coming back already had passengers on when we boarded, bearing in mind a speedy bus is supposed to do a maximum of 4 stops & our journey was a maximum of 50 minutes. In total we did at least 9 stops with an 80 minute journey time. The very reason I booked a speedy was my daughter gets ill on a large coach & doesn't like travelling by car/bus for too long, hence when we arrived at the airport to go home she was very sick. I,ve sent countless emails to Hoppa & made several phone calls where you are left waiting for a minimum of 20 minutes, on one call I was left holding for 30 minutes then she put the phone down on me. They guarantee a refund if some part of your journey is not as advertised but it seems to me some 3 weeks later that they leave you so exasperated trying to contact them that you give up. I am reporting them to Trading Standards tomorrow.

  • Lanzarote

    Airport

  • Punctuality

  • Easy to find

  • Coach

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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