Didn't bother to turn up!!!!!!

Hoppa.com - www.hoppa.com
★★★★☆
3.7
71.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

nicjb's review of Hoppa.com - www.hoppa.com

“Didn't bother to turn up!!!!!!”

★☆☆☆☆

written by nicjb on 20/05/2015

Avoid at all cost if you don't want to be left stranded. I paid for private transfers in Paris but there was no one to meet us at the airport. The emergency number was an answer machine in french, even the information desk tried to get through for us with no luck. After 2 hours we got the train from the airport to Paris city centre it was late at night and very stressful.

We have been told there will be no refund and no compensation for the extra we spent on train travel. They don't even answer any email I send. Please save yourself the stress and book a decent company.

  • CDG PARIS

    Airport

  • Punctuality

  • Easy to find

  • Customer Service

  • Value For Money

Hoppa.com's Response to nicjb's Review

Written on: 21/05/2015

Good Morning,

I would like to apologise for the poor level of service that you received whilst away in Paris, and that on contacting us you did not receive a favourable response to this matter. If you would like to pursue this matter, we would ask you kindly to respond back to the email you received from our customer services team advising that you are not satisfied with this outcome, and that you would like them to look into this further for you. They will then be able to reopen your case.

I would like to apologise again for the troubles you were faced with, and would also like to thank you for taking the time to provide us with your feedback regarding your transfers booked through Resorthoppa.

Kindest Regards,
Resorthoppa

Reply to this comment

Nicjb's reply to Hoppa.com's Comment

Written on: 21/05/2015

I did reply back telling them I was not happy with their reply, I have heard nothing since. Poor customer service.

Reply to this comment
Was this review helpful? 0 0