Customer Service

Hoppa.com - www.hoppa.com
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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

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Nicolairl's review of Hoppa.com - www.hoppa.com

“Customer Service ”

★☆☆☆☆

written by Nicolairl on 01/04/2015

I booked with Resorthoppa on many occasions but the last two times I found there service to be terrible, I booked a return airport trip to Prague for my mothers 70th birthday in November, I booked a Luxury transport and paid for same, yet on arrival an old awful smelly car turned up, I was shocked and really dissapointed as we were bringing our mam to prague for her big birthday, on return the same car turned up and could barely fit our three suitcases in the back, so much for luxury transfers.
I let it go as I had already booked my nephew and his friends the same transfers for his 18th birthday in february, so i wanted to see what his experience was like.
He said on a arrival a very small car turned up and they squashed in together, again where is the luxury transfer, on there departure a small white fan came and they got in the back where two men sat in the front laughing and talking.
That is twice i paid for a service and twice Resorthoppa took or should i say stole my money for something they were never going to provide.
I have wrote in four times via email and keep getting told someone will get back to me within 10 days, but you never hear back from them, so obviously there customer service is as bad.
To be honest, i'd say if booking transfers, stay well clear of resorthoppa, as once they have your money, they really don't want to know.

  • Prague

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

Hoppa.com's Response to Nicolairl's Review

Written on: 26/04/2015

Good Afternoon,

Thank you for your feedback regarding your transfers in Prague. I note from your correspondence that you have been in contact with us regarding this matter, and have not received a response. It can take up to 14 days to conduct a full investigation, therefore I was just wondering if you have now received a response?

Kind Regards,
Resorthoppa

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