unreliable & uncaring

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frightening's review of Hoppa.com - www.hoppa.com

“unreliable and uncaring”

★☆☆☆☆

written by frightening on 20/12/2014

Ordered private transfer from sharm airport. Herded to car eay away with cases along with what seemed hundreds of others. No taxis available to pick us up. Waited 75 minutes in dark and cold. Rep disappeared. Other holiday maker had to chase after him not allowing him to go without getting manager. Everyone had gone except three couples. Many had paid another twenty pounds with other company. When manager and one taxi arrived gentleman insisted he would not leave until we were safe. Two females alone in a foreign country in a dark and cold car park. Never again will we use them.

  • Sharm

    Airport

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Hoppa.com's Response to frightening's Review

Written on: 29/01/2015

Good Morning,

Thank you for providing your feedback regarding your most recent booking. We are sorry to hear of the problems you encountered with your Resorthoppa booking in Egypt. We would love to be able to look into this for you and find out why there was a problem with your transfer. Please email us with some more information along with your Resorthoppa booking reference number.

We look forward to hearing from you and getting this matter resolved.

Kind Regards,
Resorthoppa

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