Totally unprofessional !

Hoppa.com - www.hoppa.com
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JourneySantiago's review of Hoppa.com - www.hoppa.com

“Totally unprofessional !”

★☆☆☆☆

written by JourneySantiago on 15/09/2014

Totally unprofessional!!!

Found rep as soon as we walked through arrivals only to be told our private taxi we had booked was not here. He then told us to wait while he phoned someone. We were told its on its way and would take about 15 mins. It still wasn't there after half an hour so after going to look for rep (he had just left us standing outside giving no information) he got really nasty telling us it wasn't his fault! We ended up getting our own taxi after an hour of waiting costing us £40! I won't even go into the difficulty I had in resort trying to confirm pick up back to the airport. Needless to say I won't be using resorthoppa again

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Resorthoppa.com's Comment

Written on: 18/09/2014

Hi,

We are very sorry to hear about your dissatisfaction with the service.

We'd really like to look into this for you so please can you e-mail us? This site doesn't allow us to add e-mail addresses to the comments but you can find the address for our customer services team on our T&Cs page. Please include details of your complaint, reference number and contact details so the team have a complete picture of what happened.

Please note that if you made your booking through a travel agent, you need to contact them instead of the customer services team as we cannot correspond with you directly as we are acting as a third party agent.

If you area direct customer, we will investigate the problems you've raised and do our best to resolve this issue as swiftly as possible.

Once again we apologise for any inconvenience.

Best wishes,
Resorthoppa

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