Why I won't use this company again!

Hoppa.com - www.hoppa.com
★★★★☆
3.7
From 6379 reviews
71.0% of users recommend this

  • Punctuality

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NIDXC14's review of Hoppa.com - www.hoppa.com

“Why I won't use this company again!”

★☆☆☆☆

written by NIDXC14 on 20/08/2014

On arrival in Malaga on 6/8/2014 it took over one hour to be allocated a coach.We then sat for a further twenty minutes in the coach before leaving and it then took one hour to complete a twenty minute journey to Fuengirola, due to a large coach using unsuitable roads. We booked in for pickup on-line using tbe app twentyfour hours before departure as recommended. On the morning of departure the coach did not show. We used the contact number plus the emergency number repeatedly but had no answer.Hotel reception staff said this was a common problem and we ended up getting a taxi to the airport to make our flight.Will never use again or recommend. As an Easyjet recommended company we would have expected a much better service and were left with a large taxi fare. A terrible service, shame on you!!

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Resorthoppa.com's Response to NIDXC14's Review

Written on: 20/08/2014

Hi,

We are very sorry to hear that your departure service didn't arrive as booked.

We'd really like to look into this for you so please can you e-mail us? Review center doesn't allow us to add e-mail addresses to the comments but you can find the address for our customer services team on our T&Cs page. Please include details of your complaint, reference number and contact details so the team have a complete picture of what happened. We will investigate the problems you've raised and do our best to resolve this issue as swiftly as possible.

Once again we apologise for any inconvenience.

Best wishes,
Resorthoppa

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