never turned up for us!

Hoppa.com - www.hoppa.com
★★★★☆
3.7
From 6379 reviews
71.0% of users recommend this

  • Punctuality

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pmLacroix343's review of Hoppa.com - www.hoppa.com

“never turned up for us!”

★☆☆☆☆

written by pmLacroix343 on 07/08/2014

after confining our booking Resort hoppa never came to pick us up for our return journey. Our Hotel tried to call them with the number that was supplied with our original confirmation. this number was support to be a help line, but it was some other office who couldn't help us

Very dissatisfied with Resorthoppa

  • Barcelona

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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Resorthoppa.com's Comment

Written on: 07/08/2014

Hi,

We are very sorry to hear about the problems you've had in Barcelona. Our supplier has had problems with their phone lines and they are doing all they can to fix the issues. We are so sorry that your transfer didn't arrive.

We'd really like to look into this for you so please can you e-mail us? Review center doesn't allow us to add e-mail addresses to the comments but you can find the address for our customer services team on our T&Cs page. Please include details of your complaint, reference number and contact details so the team have a complete picture of what happened. We will investigate the problems you've raised and do our best to resolve this issue as swiftly as possible.

Once again we apologise for any inconvenience.

Best wishes,
Resorthoppa

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