Customer service non existent & website uinaccessible

★★★★☆
3.8 / 5
74.6% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

johnslaser's review of ResortHoppa.com www.resorthoppa.com

“Customer service non existent and website uinaccessible”

Written on: 24/09/2013 by johnslaser (1 review written)

we picked up the shuttle at Palm airport and had to wait 55 minutes in high temperature before starting our journey.
I wrote the next day complaining and still have not had a reply .
The website was inaccessible and the phone number wouldn't connect because it was an 0902 number which most UK mobiles block.!!
the return journey arrive 40 minutes early , so much for their timekeeping!!!
they sent a customer survey for completion the day I returned ,I tried accessing and got the message this survey is now closed.
you cannot access customer services from the website.
very poor customer service

  • Palma Mallorca

    Airport

  • Punctuality

  • Easy to find

  • Mini-Bus

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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Resorthoppa.com's Response to johnslaser's Review

Written on: 26/09/2013

Good Morning,

Mollie here from the Resorthoppa team. I am disappointed to hear that you have had a bad experience. I would like to be able to look into this for you and get you some answers.

Please pop me an email with your Resorthoppa booking reference and a little more details and I will look into this.

I look forward to hearing from you.

Thanks,
Mollie

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