Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

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★★☆☆☆
1.9 / 5
124
22% of users recommend this
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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★☆☆☆☆

“Clueless”

Written on: 20/09/2016 by Rogeliod420 (1 review written)

Taxi was 10 minutes late and then managed to turn a 55 minute journey (Google maps and CityMapper) in to a 2 hour trip (Special route the driver knows choosing to ignore sat nav, our advice and common sense) Greenwich to Gatwick is a straightforward route via Dartford, but we managed to go through Brixton before heading into Croydon and then finally Gatwick just as the gate was closing on our flight. Terrible service… Read Full Review

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★☆☆☆☆

“I pre paid 81 pounds and have lost every penny ”

Written on: 18/09/2016

We pre paid OTS so we would be met at Gatwick airport on exiting the arrivals hall after a long international trip. Admittedly immigration was slow and we exited 1hour and 10 minutes after the flight landed. Needless to say the driver had left and the company claimed was already too far away to return for my family. We had to make other arrangements. I requested a refund from the company and was refused - yes their contract says one should make contact with in an hour after landing but you… Read Full Review

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★★★★★

“great service from OTS”

Written on: 06/09/2016 by LouisProctor (1 review written)

I booked our 4 am pick up for 10. 5 adults and 5 children. After booking my daughter asked if I had read reviews. I didn't. But then I did. I must say reviews were not good. I rang OTS yo cancel and get a refund. After speaking with 2 different members of staff, I decided to go ahead with them. I must say I was very worried incase we were left with no pick up at 4am on 25th Aug 16. We were emailed contact number of driver. I then sent him a text night before. He put me at rest. The driver… Read Full Review

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★☆☆☆☆

“JOKE”

Written on: 05/09/2016 by odJohnston217 (1 review written)

Ordered a transfer from Heathrow to South London, paid £5 extra for meet and greet. Driver not to be found at agreed meeting area. Turned out after 30 mins he was there, holding down by his waist a scrappy piece of paper with my name scribbled on it, with his fingers over the writing so not visible. Angry words exchanged! Driver made no apology then no attempt to take my luggage to the car, just strode off. Next: he could not find the car park, taking me up in the wrong lift. Refused my… Read Full Review

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★☆☆☆☆

“Dangerous driving!!!”

Written on: 24/08/2016 by Anastasiav208 (1 review written)

DO NOT book with these people. I feared for my family's life during a journey from Stansted to home. Travelling at midnight, with 3 small children on board, speeding through country lanes far in excess of the speed limit and no apology for nearly coming off the road when he went over a sleeping policeman he hadn't accounted for!!! Not a word of English either!!! AVOID at ALL cost if you value your safety!!!!… Read Full Review

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★★☆☆☆

“Very confusing !!! ”

Written on: 20/08/2016 by AmericaMcMahon (1 review written)

My experience in Palma Mallorca with operator:OTS Transfers , was very confusing ,no one knew who was this operator only after 20 minutes asking , finally we found the right bus… Read Full Review

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★☆☆☆☆

“Do not trust them ”

Written on: 17/08/2016 by Broganv59 (1 review written)

I used this company for the first time earlier in the year and they cancelled the return leg of my booking on the day I was due to return from Spain. Our flight didn't arrive until gone midnight so we had to pay through the nose for alternative transport home and OTS refused to refund the difference. I don't know why but I decided to give them a second chance but I did, and booked another return taxi journey, the outward leg of which is very early tomorrow morning and unbelievable they have… Read Full Review

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★☆☆☆☆

“Very disappointed”

Written on: 14/08/2016 by osMcNally463 (1 review written)

I am very disappointed with this company services. Not only was the car’s trunk too small, but in it, the driver had his own bag which he refused to put on an empty seat. Then, the driver called his office to check if he could risk closing the trunk with all of the bags in it (unbelievable but true). 20 minutes later still no answer neither from the driver, who now refused to do anything, nor the company. In the end, without any answer from the driver or the company, I had to take my own… Read Full Review

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★☆☆☆☆

“Will Never Use again - subcontract Fares”

Written on: 06/08/2016 by UrijahGorman (1 review written)

I initially booked for 4 passengers, 4 suitcases but phoned to upgrade 3 or 4 days before as had an additional person. They were helpful right up until I'd hung up from the call. The first thing you need to know is that they subcontract their fares. This apparently leaves room for communication errors. The driver phoned us at 4.30am when we had asked him to there at 5am. Usually I'd be happy about that but at that time of the morning it just meant we had even less sleep than we had factored… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 26/07/2016 by RP417 (1 review written)

When you arrive at Heathrow Airport from an international flight there is no way you can be out in less than 1 hour, however as soon as you land the clock starts running. They allow you one hour and then start billing you extra money at that point. We were unaware of this when we booked the service and were quoted a certain price. As soon as you get into the vehicle the first thing the driver says to you is there is going to be an extra fee. They claim they have to pay more for parking but it… Read Full Review

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★☆☆☆☆

“email you on holiday to tell you no pickup”

Written on: 18/07/2016 by Bazzyboy (1 review written)

First leg of journey great service got to airport no problem Second trip got cancelled by email 5days before we come home but they could do it if I paid another £50 at first then second email they lowered it to £20 considering the trip was £38 in the first place find this really poor service we have 2 oaps with us and 3 kids 1 an infant but they couldn't care less Will never use this company again I advise people to pay a bit more for a company who cares about there customers DO NOT USE… Read Full Review

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★☆☆☆☆

“Pass the buck mentality”

Written on: 07/07/2016 by 1946Baker (1 review written)

Do the drivers actually receive the journey itinerary? They are invariably late and, when you call them, they don't speak clearly and the language barrier is frustrating. When you express your dissatisfaction, the driver refers you to the head office who refer you back to the driver. Can't believe these guys have received a customer services award...surely it must be on how NOT to treat a customer. I'm still fuming!!… Read Full Review

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★☆☆☆☆

“If you want to get home don't use this company”

Written on: 25/06/2016 by paulw363 (1 review written)

Pre-booked pick up from Bristol airport at 00:00 no one was there to meet us i phoned the number of our assigned driver only to be greeted with someone who sounded like he had just woken up, he said OK I'll get back to you. (He didn't get back to me) after 2 phone calls to the office we were getting know where my last phone call I was told I had not spoken to anyone that night at the office in fact I didn't even have a booking they said, i quoted them my ref number and they then told me that… Read Full Review

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★☆☆☆☆

“Avoid at all cost.”

Written on: 14/06/2016

All I have to say is this: the driver fell asleep at the wheel and almost drove us into the hard shoulder along the motorway. When I got in touch with the company, once I had returned from holiday, the response I received was disgraceful. The drivers statement conveniently denied everything, implying we were lying about our experience and the company supported him. Disgusting that they are putting people's lives at risk- knowingly sending out drivers on long, late night journeys at the end of a… Read Full Review

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★☆☆☆☆

“If you want to be stranded at 2 am in the morning -...”

Written on: 13/06/2016 by Rhurst0 (1 review written)

Booked onward travel solutions a week in advance for my son and his girlfriend returning from their cheap package holiday and flying into Gatwick at 12:30am. My son had saved hard for this break to treat his girlfriend and they had really enjoyed themselves and I wanted to make sure they got home safely and with no stress. But the end of their holiday was completely ruined. I had booked the meet and greet service but no one was there when they came through the gate. They contacted OTS to be… Read Full Review

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★★★★★

“Superb service”

Written on: 19/05/2016 by IndiaSloan308 (1 review written)

Having been diagnosed with singles at the end of my holiday, I felt unable to take the train home to Norfolk from London. We had previously arranged a car from Heathrow and this was quickly am amended to get us all the way home. Our driver was polite, car clean and we arrived home no problem. This is the second time we used the company, it will most definitely not be the last. Thank you… Read Full Review

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★☆☆☆☆

“Unreliable!”

Written on: 05/05/2016 by epiglottis (1 review written)

I had booked a 'meet and greet' service from Heathrow Terminal 5 in April. ´The Driver was not at the Costa Coffee stall as promised. When I rang his number, it turned out he hadn't yet even reached the Airport, was a Substitute Driver from a different Company, and he asked me to come upstairs to the street in front of arrivals to wait for him! I have repeatedly send mails to OTS complaining about this, which go unanswered. Reading the other Reviews, I can only receommend that this Company is… Read Full Review

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★☆☆☆☆

“Taxi failed to turn up for airport run @ 4am”

Written on: 05/05/2016 by Softgoth (1 review written)

This taxi was booked and paid online. Booked at for 4am, no show. Rang and said they hadn't sent a driver and it would be 45 mins. We live 30 mins from the airport on a good day so had no choice but to make alternative arrangements which was very stressful as such an early hour. I will write another review if they don't turn up for the return journey. They did apologise and refund, but that doesn't help you catching your flight!!!!… Read Full Review

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★☆☆☆☆

“Left Stranded at Birmingham Airport”

Written on: 03/05/2016 by Gwoods2567 (1 review written)

Do not use this company. We booked a meet and greet service to go from Birmingham to Silverstone and was left stranded. When we called the number provided for the driver was advised that he no longer worked with the company. Dealing with the company was frustrating with no offer of help or support. Refund refused. Ended up having to hire a car and drive ourselves after a 24 hour flight and arriving in an unfamiliar country… Read Full Review

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★☆☆☆☆

“Stranded at Gatwick by OTS!”

Written on: 18/04/2016 by UVBr (1 review written)

Firstly I should say I've used this company before with relatively few problems but it's amazing how one bad experience can shatter your confidence to use them again. Arrived at Gatwick on time and was waiting in the usual place for pick ups.What usually happens is the driver either calls or texts with the car details and we liase that way.This time nothing happened! We waited patiently and my husband even asked around the waiting cars.We decided to call their office but the phone just rang… Read Full Review

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