Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

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★★☆☆☆
2.3 / 5
71
30% of users recommend this
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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★☆☆☆☆

“Just terrible DO NOT USE ”

Written on: 26/05/2015 by NiaHurley475 (1 review written)

For a start the taxi was late, we were left standing outside the airport for 30 minutes as the driver was 'stuck in traffic' our flight landed a little late so it would have been an even longer wait if we were on time. They sent a 14 seater bus for 13 people with cases - which meant we all had to sit with cases by out legs and in the aisle (I think they're supposed to leave this clear as an emergency exit). The mini bus was in the worst condition seats were ripped and very dirty. We had trouble… Read Full Review

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★☆☆☆☆

“Crappiest company ever”

Written on: 09/05/2015 by zins (1 review written)

This company is horrible. I wouldn't give them a single star. For picking up people from the airport they send the taxi to departure parking even after you pay extra for their 'pick and greet' service. And that is justified because it is mentioned in their booking email! My parents travelled 18 hours and had to go through this nightmare. And this horrible horrible company started charging for extra waiting time which they never mentioned in the booking call. And they were not even late. We were… Read Full Review

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★☆☆☆☆

“Apalling Customer Service”

Written on: 28/04/2015 by 20Duncan (1 review written)

Wish I had read the other reviews here before I booked OTS - after my experience I would avoid them like the plague! I had an early morning Sunday taxi pick-up booked for 12th April at 5.25am to take me to my local regional airport for first leg of a business trip to the States. I was outside at 5.20am with my bags but no taxi had arrived by 5.25. I called and an automated answer service told me he would be 4 minutes to arrival. The driver then phoned five minutes later and asked to me confirm… Read Full Review

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★☆☆☆☆

“did not turn up! ruined the start our dream holiday...”

Written on: 27/04/2015 by 468MacDonald (1 review written)

DO NOT TOUCH THIS COMPANY!!! go with Arrow Cars based at Manchester Airport, we booked months in advance for a return journey to and from Manchester Airport As we were going to the USA for three weeks, the driver rang us on the 27th March for us to confirm that all was ok for the 6am pick up on Saturday 28th March, he didn't turn up! and his phone went to voice Mail, phoned the office and they said they would ring him and call us back they did but they couldn't get hold of him either, asked if… Read Full Review

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★☆☆☆☆

“Horrible service ”

Written on: 21/04/2015 by kasia83 (1 review written)

Their platform is broken so be careful as they can charge you twice or triple for the same journey as they are simply too leazy to double check if the booking is a duplicate. I have been charged twice for the same booking simply because the first transaction failed and it was written on their site that the transaction cannot be completed nor payment done… then there was no confirmation nor a call / nor a text message from a driver Hence few hours later I have done another booking which was… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 31/03/2015 by wpRoberts90 (1 review written)

I will never use this firm again. Every time they have had to pick me up from my flat in central London to take me to Heathrow they have been late, and last week they were more than 20 minutes late and the driver - when he finally arrived - went to the wrong road (despite instructions about where to collect me when I make the booking). In the end I took a black cab so I didn't miss my flight. OTS didn't apologize and have refused to reimburse me for the black cab fare which was 3 times that… Read Full Review

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★☆☆☆☆

“Outward Travel Solutions”

Written on: 26/03/2015 by jennifer1212 (1 review written)

Awful company to deal with. Booked a taxi in advance to collect us late at night from Bristol airport. He never showed up, when I finally got through I was told, we cant get a driver. Extremely unreliable and rude. Would not recommend… Read Full Review

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★☆☆☆☆

“Very Poor service”

Written on: 02/03/2015 by BraxtonMoore442 (1 review written)

Used this company for a recent business trip. Pick up was 15 minutes late and the car was NOT fit for use on the UK roads. Pick up from luton was 45 minutes late! what's the point of flight details if you don't use them ?? Both drivers relied heavily on Sat Nav meaning neither had a clue where they were going! leaving me as the tired passenger giving them directions!The drivers are not professional in any way. Will NEVER use this company again!… Read Full Review

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★☆☆☆☆

“Choose another company!”

Written on: 02/03/2015 by 240Patterson (1 review written)

Wanted to cancel a 5 AM taxi and was told no I couldn't and the company rep was very derogrtory to me and told me the only option I had was to cancel 24 hours prior and kept referring to their T&C's. This is a taxi company that seems more intent to take as much money as they can as can be read from other reviews here and on other sites. They offered a postponed service which would be valid for two months. No one was inconvenienced, the driver was not on his way and it was their attitude more… Read Full Review

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★☆☆☆☆

“never showed up”

Written on: 08/02/2015 by Nataliao35 (1 review written)

terrible service left me stranded at airport, claimed they cam but never did they call my home number in US what good does that do when im in the UK waiting for a pickup, don't use them they take your money and never show up, they should lose their license… Read Full Review

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★☆☆☆☆

“disaster - pickup 50 min late, missed my appointment”

Written on: 14/01/2015 by donizetti42 (1 review written)

car was dirty, Driver unapologetic and the central service slow and incompetent. Terrible service. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Taxi Never Arrived”

Written on: 29/12/2014 by SoniaaAA (1 review written)

I found Onward Travel Solutions online under airporttaxis-UK.co.uk but, as I wanted to be sure the taxi would arrive at 05:20 the next morning to take me to Heathrow airport for a flight, I telephoned to book. I paid by Visa Debit, received a confirmation by e-mail and details of the driver's mobile no. Ready outside at 05:20 the next morning as agreed, no taxi. At 05:30 I telephoned the driver - no reply. I then telephoned the taxi company - no reply. I then telephoned Onward Travel Solutions… Read Full Review

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★☆☆☆☆

“Not a Solution-Not a taxi!”

Written on: 10/12/2014 by Chipperfield (1 review written)

The drivers are not professional in any way. They may or may not know the location of your destination. They stop in the street to ask directions of a passerby. They are not particularly clean. They were not responsive to the customers--that is:us. I have never experienced such poor service in the transportation industry. They also charge you to cancel a reservation! Our driver did not know where our destination was located. Hooked up a GPS system of some sort and when this failed to… Read Full Review

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★☆☆☆☆

“Terrible ethics”

Written on: 05/12/2014

We had a taxi booked from Shoreditch to Heathrow. Travelling with my kids and mother. After loading the luggage (we did have 2 more than we should have, and we had one passenger less than we committed)) the driver insisted that he would not be able to drive with the baggage as he would be penalised. He called the central office and complained. We were told that we could not be accommodated in the taxi and would need to get another one and move some bags. They could not arrange for a second… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/11/2014 by SolomonStanton (1 review written)

Good communication. Arrived on time for both legs of the journey including after a 1 hour delay on our return flight. Clean cars. Polite drivers. Cheaper than company with office at airport. Happy to use again… Read Full Review

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★★★★★

“First Class All -over”

Written on: 01/11/2014 by royturner (1 review written)

Our flight [EZY1974] arrived 1255hrs on Friday 24th Oct from Paphos. Our driver was easily identified with my name at the exit. He was polite and friendly and helpful with our luggage. His vehicle clean and cared for. Our journey from Manchester Airport to Chapeltown [Sheffield] seem to take no time at all, a very competent driver Our return journey on Wednesday 29th Oct, was equally pleasant and comfortable. I would recommend this drivers service to all… Read Full Review

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★★★★★

“flawless service!!!!!! ”

Written on: 25/09/2014

Excellent experience would highly recommended wee booked a return from Gatwick to basildon not one hitch our drive Faz was very professional 5* !!!!!!… Read Full Review

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★★★★★

“Heathrow to Southampton.”

Written on: 19/09/2014 by Sea1939field (1 review written)

Used this operation on the 29/08/14 and could not wish for a better service from Heathrow Terminal 5 to Southampton.We were met in the arrivals hall and our trolley was promptly taken by the driver to his Mercades,luggage loaded and a very pleasant journey to our destination.Driver was excellent. Overall a very good experience… Read Full Review

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★☆☆☆☆

“KEEP AWAY FROM THIS LET DOWN COMPANY”

Written on: 10/09/2014 by stevencross (1 review written)

I booked this company to do a return transfer to east midland airport they recommended I pay for meet and greet as I don't use a mobile phone and being wheelchair bound have difficulty using payphones. on the return trip no one turned up my wife and I were left with luggage and my wheelchair. our flight landed at approx 12.35 the pick up time was to be 1.15pm allowing time to get to the arrivals hall. At 1.45pm NO DRIVER SHOWED UP we had to arrange another taxi to take us home when I got home… Read Full Review

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Marijk's Response to stevencross's Review

Written on: 06/01/2015

Any luck, sir? I'm having problems with them, thought about reporting them to trading standards, as you mentioned. Thank you.

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Stevencross's reply to Marijk's Comment

Written on: 06/01/2015

I threatened them with trading standards and court action they refunded me the next day I made a complaint to trading standards anyway they need stopping

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★☆☆☆☆

“Deserve MINUS 5 stars”

Written on: 02/09/2014 by Antoine298 (1 review written)

Have used this company twice now, First time they let us down with no taxi appearing however were apologetic so gave them another chance. Second time however we were seriously let down, with no taxi available for our return airport trip despite booking a month before and receiving confirmation the day before we left. Also I won't type out the whole conversation but it went something like this. "You know the taxi you booked with us?" Yes "Well it won't be there, do you want a refund or a… Read Full Review

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Stevencross's Comment

Written on: 11/09/2014

report them to trading standards this company is a joke

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