Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

★★☆☆☆
2.3 / 5
170
32.9% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★★★★★

“Airport transfers”

Written on: 22/07/2017 by 337McHugh (1 review written)

Excellent service used on three occasions. Easy to book, very reliable and always punctual. When one driver was delayed another was swiftly provided to ensure we were met ontime at the airport. Having experienced an unreliable local service previously it was a relief to find a booking service we could rely on… Read Full Review

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★★★★★

“Fab service”

Written on: 20/07/2017

Always picks up on time...great taxi lots of room for the kids! Happy to carry bags to the car without even been asked great service and have used many times and will continue to use in the future, great value for money too!… Read Full Review

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★☆☆☆☆

“pick-up @ gatwick airport, not happy”

Written on: 18/07/2017 by 232Cochran (1 review written)

Disgusting!! Vehicle filthy inside and outside with damage to offside doors, smelt as though someone slept in the vehicle and my wife and I were almost reching. Driver wore track suit bottoms, T-shirt and dirty trainers and clutter on front passenger seat. Very keen to use his mobile phone whilst driving… Read Full Review

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★★★★★

“Good service”

Written on: 16/07/2017 by Coynemw1980 (1 review written)

We have used this service three times now and continue to be impressed by their reliability. Despite being delayed for an hour at the airport at 2 am the driver was patient, and picked us up without a problem. I will continue to use them whilst they remain a cost effective alternative to expensive park and fly companies… Read Full Review

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★★★★☆

“Easy to book, easy to find driver and safe driving. ”

Written on: 16/07/2017 by orLane363 (1 review written)

Easy to book, easy to find driver and safe driving… Read Full Review

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★★★★★

“On time, Friendly and Comfortable”

Written on: 14/07/2017 by Meadlv351 (1 review written)

This is my third time using this service. The taxi always come on time, driver are friendly and it is very clean and comfortable. I will definitely recommend this to my family and friends… Read Full Review

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★☆☆☆☆

“Absolute shambles! Never use. ”

Written on: 12/07/2017 by Camilla_B (1 review written)

Absolutely awful service. Both our journeys were totally messed up, sent two cars instead of one minivan both times and not equipped for children with correct car seats on outward journey despite confirmation the day before. Company gave drivers wrong flight number, nearly missed outward flight because driver isn't didn't show up and wasn't contactable and customer service appalling- lied to us and the drivers who collected us. Waiting at airports for over an hour at 11pm with two children… Read Full Review

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★★★★★

“Airport Pickup”

Written on: 11/07/2017 by Peterthepilot12000 (1 review written)

Car arrived promptly with a very pleasant and helpful driver. What more can you ask?… Read Full Review

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★★★★★

“Always Reliable”

Written on: 09/07/2017 by Imperial3 (1 review written)

Professional, efficient service. My phone took this time to go out of service but our driver persevered and we found each other in the end… Read Full Review

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★★★★☆

“Airport pick up”

Written on: 06/07/2017

Reliable service, prompt, helpful friendly professional drivers. Would be confident that I would reach meeting/flight on time… Read Full Review

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★☆☆☆☆

“Late Pickup - No show return”

Written on: 06/07/2017 by 470Galbraith (1 review written)

There is a reason OTS has less-than stellar reviews, which I should have read - my bad. We booked a round trip online, from Heathrow to our hotel on a Friday and back to Heathrow the following Monday. They were 1 hour late picking us up at the airport. For this they refunded us £ 20. Our return was scheduled for 9am on Monday. At 8:15 I called to confirm - a bit concerned about their reliability. At 9am there was no car. Our hotel was on a very small side street. There is really no way not… Read Full Review

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★★★★★

“Chippenham - Bristol Airport and Return ”

Written on: 04/07/2017 by Kenteal (1 review written)

Afternoon flight Bristol to Bodrum, traffic heavy, diversions in place. Our driver knew all the back doubles and got us to Departures in good time. Excellent, friendly service. Late evening return. A bit of fog around. Felt safe and comfortable throughout the journey. Friendly, knowledgable driver - altogether a first class service… Read Full Review

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★☆☆☆☆

“OTS FAILURE TO REFUND AS PROMISED”

Written on: 04/07/2017 by Randy114 (1 review written)

We hired OTS to pick up my family of 7 in London, for transfer to Heathrow to catch international flights home. I called about 15 mins prior to driver due to arrive, just to ensure there were no issues, and was advised all was fine and our people carrier was on the way. 20 mins later I received a call from them stating our driver slept in and would not be coming. Was advised by OTS to take a taxi instead and they would compensate me for the additional costs. I told them we would need 3… Read Full Review

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★★★★★

“great service”

Written on: 04/07/2017 by 137Porter (1 review written)

Pick ups both times stress free and prompt. Much easier than driving myself… Read Full Review

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★★★★★

“Reliable”

Written on: 30/06/2017 by zlPrince342 (1 review written)

This is the second time I have used your service and both times I have been extremely happy with the reliability and courteousness of your staff. They have arrived on time and taken away the stress of travelling. I will definitely recommend your service to all my friends… Read Full Review

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★★★★★

“everything was just right”

Written on: 24/06/2017 by Powell459 (1 review written)

no need for detail, everything was just as i booked it and expected, this is the 5th time i have used this service and never had a problem. cars always good and clean and the drivers friendly… Read Full Review

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★★★★★

“Excellent service ”

Written on: 22/06/2017 by Griffith472 (1 review written)

Friendly efficient service, good communication, on time, will use again… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 20/06/2017 by amPope173 (1 review written)

We booked a round-trip from Heathrow to our Hotel in London, then back to Heathrow a few days later. The car was 1 hour later picking us up at the airport. They told us it would take an hour to get to the hotel. It took 90 minutes. We then changed our return to an earlier time to allow for the long trip, and scheduled it for a 9am pick up. At 9:05 I called the company looking for our car. He said he would check on it. He called back a couple minutes later and tells me that the car is in… Read Full Review

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★★★★★

“Heathrow airport transfers”

Written on: 18/06/2017 by AndreaThompson314 (1 review written)

All on time, efficient, properly confirmed and communicated, easy and at a sensible cost… Read Full Review

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★★★★★

“my third journey”

Written on: 17/06/2017 by CeliaMcKay (1 review written)

As usual car arrived on time with a call to announce arrival. The driver was helpful and the journey was comfortable. Many thanks… Read Full Review

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