Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

Click here if this is your business
★★☆☆☆
2.5 / 5
33% of users recommend this
Click here if this is your business
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Heathrow to Southampton.”

Written on: 19/09/2014 by Sea1939field (1 review written)

Used this operation on the 29/08/14 and could not wish for a better service from Heathrow Terminal 5 to Southampton.We were met in the arrivals hall and our trolley was promptly taken by the driver to his Mercades,luggage loaded and a very pleasant journey to our destination.Driver was excellent. Overall a very good experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“KEEP AWAY FROM THIS LET DOWN COMPANY”

Written on: 10/09/2014 by stevencross (1 review written)

I booked this company to do a return transfer to east midland airport they recommended I pay for meet and greet as I don't use a mobile phone and being wheelchair bound have difficulty using payphones. on the return trip no one turned up my wife and I were left with luggage and my wheelchair. our flight landed at approx 12.35 the pick up time was to be 1.15pm allowing time to get to the arrivals hall. At 1.45pm NO DRIVER SHOWED UP we had to arrange another taxi to take us home when I got home… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Deserve MINUS 5 stars”

Written on: 02/09/2014 by Antoine298 (1 review written)

Have used this company twice now, First time they let us down with no taxi appearing however were apologetic so gave them another chance. Second time however we were seriously let down, with no taxi available for our return airport trip despite booking a month before and receiving confirmation the day before we left. Also I won't type out the whole conversation but it went something like this. "You know the taxi you booked with us?" Yes "Well it won't be there, do you want a refund or a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stevencross's Comment

Written on: 11/09/2014

report them to trading standards this company is a joke

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Don't waste your money on meet and greet”

Written on: 24/08/2014 by Johnson265 (1 review written)

We paid for the meet and greet service. Arrived from Australia after 24 hours travel expecting our driver to be waiting at the assigned pick up point with a sign with our name. This is what our instructions said to expect. The reality was that the driver refused to come inside and with poor English he tried to tell us to "come outside". I made several international phone rate phone calls to the driver and hauled our luggage all over an unfamiliar airport in an attempt to find what the driver… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stevencross's Comment

Written on: 11/09/2014

report them to trading standards its time to stop this company

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“They do not wait for you if flight delayed”

Written on: 23/08/2014 by HollyHaynes (1 review written)

Beware, if your flight is delayed, they will not wait and simply cancel your journey!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful Awful Awful. Rudest customer service ”

Written on: 21/08/2014 by Bourton2 (1 review written)

Pre booked and pre-paid for a meet and greet for my husband and 2 small children from Gatwick. They didn't show up. Phone numbers and hyperlink on the email did't work, so making contact was difficult The call centre number on the web page finally picked my call up and said that the reason for the late running of the driver was that they thought the plane was arriving one hour later than we had booked, so had set off late and got caught in nasty traffic. At no point did they bother to contact… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The negative reviews do not give a balanced picture”

Written on: 20/08/2014 by 315Welsh (1 review written)

My company has relied on OTS for many, many, many journeys (not yet 1000's) and they are absolutely fantastic for businesses like us. There are occasional 'blips', but do people who have paid a lot of money come online and leave a review when mr taxi driver gets you from a to b. They do not. They come online and review when somethings gone wrong. Before we used OTS, we had a similar level of service but the organising and keeping track of it all was a nightmare. That said the downside is you do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Another "Meet and Greet"failure”

Written on: 16/08/2014 by Regfrank (1 review written)

Having spent extra for Meet and Greet there was no one waiting for us as promised. After waiting for a quarter of an hour outside Bournemouth airport I went to the car park some way away and eventually found the driver. He had not been given any instructions other than to go to the airport. I wish I had read all the other bad review before I wasted money with this company. I have asked for a refund - I am doubtful that any money will be coming my way though!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Failed to show up for meet and greet and then refused...”

Written on: 06/08/2014 by Kazwah (1 review written)

Paid for £25 meet and greet to get me to Hockey stadium from Glasgow airport. Plane landed - 20 mins later no sign of the meet and greet and after a call it transpired the taxi was still not at the airport. I was forced to take another taxi to get to venue on time. oTS have refused to refund me my £25 saying I didn't wait long enough!! - their Terms and Conditions dont actually state how long a person should wait - All day maybe!!!. They are terrible and sub contract out. They failed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Stevencross's Response to Kazwah's Review

Written on: 11/09/2014

report them to trading standards they seem to do this all the time it needs to be stopped

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Go somewhere else.”

Written on: 30/07/2014 by Leroyu279 (1 review written)

I clicked on the first sponsored link that came up on google, big mistake. I emailed to ask if we could make a pickup but they informed me that it was a non-negotiable £25 extra, even though it was adding about 10 minutes to the journey. I cancelled the journey and was informed that there was a £7 admin fee. This was for using a debit card. We went with someone else that was £17 cheaper anyway and didn't charge for pickups. Would not recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT BOOK THIS COMPANY!! EKOMI REVIEWS ARE FALSE!”

Written on: 14/07/2014 by adamskitwo (1 review written)

A friend and I arrived back at Heathrow late on Sunday and we both needed separate taxis to go where we needed. I must confess that I laughed furiously when he told me that his OTS taxi driver had a puncture. That was until the OTS helpdesk also phoned me up and said that mine had a puncture too. I was told that it would be another 30 minutes, but after exclaiming my dissatisfaction, it was suddenly just 15, and whilst my successful and unexpected bartering of things such as the space time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Unpunctual and appalling driving”

Written on: 09/07/2014 by Rosie34 (1 review written)

We used OTS last year for an airport return trip leaving early morning, and the service was excellent - punctual, good driver etc. So I had no hesitation in booking again for this year. The car was booked for 4.10am and by 4.20 there was no sign of the car. I tried the drivers number but no reply so I phoned the alternative 'office' number and was told that she would try to contact the driver and ring back. Another 10 minutes went by and we were getting really worried that we would miss the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service”

Written on: 02/07/2014

01/07/14, I arrange a pick up for a relative of mine which is her first time in UK so I add meet and greet service which is an additional cost of £5! The driver called me as I left my details in the order form, he was asking me if the person is out of the plane at the time the plane was not even landed yet. I told him that I will inform him as soon as I get a hold of my relative. She was still on the plane and not even passed the passport check. I called back the driver and explained him the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service”

Written on: 25/06/2014 by kazza1956 (1 review written)

I booked a 4.30am taxi to Bristol Airport with this company, at 4.40am I got worried as the taxi hadn't arrived, I called the driver who told me the job had been cancelled. I then called OTS who told me they'd emailed me at 2.12am in the morning telling me of the cancellation! Seriously, who reads emails then ? I asked why they didn't text & apparently it's not company policy - absolutely ludicrous. Luckily I live only a 10 minute walk away from a taxi rank so I ran down there - if I hadn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't use - Let me down & offered no help!!”

Written on: 23/06/2014

'Our driver can't do it, get yourself a taxi at the airport' They told me when they called at 23.00 as I boarded the plane. When I asked if they could help as I had no time to fix anything as my flight was about to leave, they said just get one when you land. I landed after midnight on a Sunday so not the easiest task. I would never use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Onward Travel Solutions Avoid At All Cost, Arogant Company”

Written on: 22/06/2014 by rafal2102 (1 review written)

I booked today taxi through Internet from my home to Edinburgh Airport, and I paid with AMEX card. After 2 hours, I had no confirmation, so I decided to call them, through 10 mins no one bother to answer my phone. So I decided to use chat box. I've got someone, who told me, that their system accepts everything and there will be no taxi waiting for me tomorrow and I should call them, instead of using Internet. So my piece of advice: do not book any taxi with OTS, because they don't care about… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID at all cost”

Written on: 20/06/2014 by Mia56 (1 review written)

Booked a meet and greet at. Edinburgh Airport but the taxi was not there when we arrived at the agreed time. The fare was pre paid and I called the number given, the driver did not reply so called their office. I was told it was my fault as I gave an incorrect flight number. when I asked why they did not call me I was told they were monitoring my flight!! I also said I gave the correct time but the very rude lady on the phone said that was irrelevant. they offered a taxi 45 minutes later but as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ots travel services-Do Not Use- absolutely useless!”

Written on: 11/06/2014 by zzMcCarty472 (1 review written)

Awful, awful company - 21/2 hours late for meet and greet- rude customer services and fed a pack of lies by the phone representative- do not use After waiting 20 minutes I tried to call the driver number given on the journey details- but after several attempts couldn't get through, so spoke to an advisor at ITS who after laughingly telling me he wasn't there because I'd booked it for the following day- then realised her mistake and said he would be there and to wait.... After 20… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“onward travel problems”

Written on: 05/06/2014 by Greerpj85 (1 review written)

Twice in a row this company has been about half an hour late picking me up from two different airports, despite me paying for meet and greet. Not what you want when you just want to get home late at night after a work trip. They claim they vcan't predict traffic but I'm pretty sure you allow for it. Other companies seem to manage it. Will not be using again and advise others the same. Very poor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Left stranded!”

Written on: 04/06/2014 by andcra55 (2 reviews written)

Booked meet and greet service at Heathrow for return from a special trip to New York for my wife and I. On exiting the customs hall there was no sign of our driver amongst the dozens holding up name cards. I telephoned the number I had been given (dispatcher for a sub-contractor) who was helpful and contacted the driver who said he was just coming into the terminal. A lie! 10 minutes later I phoned the number I was given for the driver who, after some questioning, admitted he was coming from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview