Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

★★☆☆☆
2.0 / 5
141
25% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★★★★★

“Excellent service”

Written on: 24/05/2017 by MiaMacLean84 (1 review written)

Booked Meet and Great service to be picked up after very long flights from Australia. Final flight was delayed by 2 hours but the driver was still there to meet and greet us and drive us to our destination. Very good service… Read Full Review

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★★★☆☆

“Not punctual”

Written on: 23/05/2017

Our flight was slightly delayed and yet when we arrived at the airport we had to make numerous international calls to your office because your driver did not show up. We had to wait for another 10-15minutes for him to take us. That was the major setback… Read Full Review

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★★★☆☆

“Wrong vehicle”

Written on: 14/05/2017 by Arthuri201 (1 review written)

This was the third time I had used your service and on the whole I am satisfied. My issue with this journey was that you didn't send the size of vehicle I had requested and paid for. We needed an estate car to accommodate all our luggage plus a pushchair but we only got an ordinaty saloon car. … Read Full Review

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★★☆☆☆

“Annoyed & Disappointed with Pickup Waiting Time at...”

Written on: 05/05/2017 by 101Daugherty (1 review written)

I informed your centre before I took my flight that it has been delayed for 3 hours and I provided my new arrival time before my flight took off I also requested that I needed 90 mins from the time of landing for my pick-up However apparently the driver was not informed of the later time of arrival and so he came early and was very annoyed with me for taking so long to come out But I told him I was out way before my 90 minutes was up He said he waited a long time and complained about the… Read Full Review

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★★★★★

“From Bath to Bristol Airport”

Written on: 05/05/2017 by Mauricio87 (1 review written)

Efficient, on time and friendly at a reasonable cost… Read Full Review

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★★★★★

“Great service”

Written on: 28/04/2017 by Shieldsko342 (1 review written)

After a long journey back from Australia via Abu Dhabi, with baggage and one flight from Liverpool Airport to get home, really wanted this journey to go without problems. And that's what happened, good driver, good journey, thank you… Read Full Review

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★★★★★

“Excellent and responsive service”

Written on: 12/04/2017

I booked a taxi from Southampton airport to Winchester without reading reviews. On reading some of them afterwards, I became a bit worried that there might be problems with the service. I'm happy to say that it was excellent! I had booked very late on the night before my trip and so I emailed from the airport before my morning flight to check all was ok. I had an instant reply (before I got on the plane) and there was a further message waiting for me when I landed. The driver was waiting for me… Read Full Review

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★☆☆☆☆

“Just awful”

Written on: 06/04/2017 by IsabelKenny365 (1 review written)

Booked online, driver didn't show, called there head office and basically they said sorry there's bad traffic and cancelled my pick up! They didn't care at all that I was stranded with a child at the airport and the guy was sarcastic and sort of laughing! Don't use these people… Read Full Review

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★☆☆☆☆

“Extremely disappointed with the service”

Written on: 05/04/2017 by 36Miller (1 review written)

I booked a taxi service from Luton to central London a day in advance. When I landed I called the taxi driver and he was running half an hour late. I called OTS to see if I could cancel the service and get a refund. They confirmed I could go ahead and cancel it and that a full refund would be issued. 2 weeks after and after having contacted them 4 times, I'm still waiting for my refund… Read Full Review

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★★★★☆

“Very happy with service”

Written on: 20/03/2017 by Michelle_J (1 review written)

We used this company 3 times during our trip to England and I really can't complain at all. In fact, the poor driver that picked us up at Heathrow ended up waiting for quite a while for us due to the ridiculous line in customs and then not being able to find our luggage. We ended up paying an extra 25 pounds but that was understandable due to making him wait almost an hour for us. The 2nd time we used them to get 6 of us to London from Cambridge was uneventful and went as planned. The 3rd… Read Full Review

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★★★★★

“Great service !”

Written on: 06/03/2017 by johnad (1 review written)

Booked a pick Up at Edinburgh Airport. Driver was ponctual and we had a smooth and safe drive to our destination… Read Full Review

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★☆☆☆☆

“NOT picked up at Edinburgh airport”

Written on: 24/01/2017 by Rocky2690 (1 review written)

I booked and paid for a taxi for my wife and grandson at Edinburgh airport, the taxi did not arrive. The company insisted the taxi was there but even though I paid for meet and greet the taxi did not arrive. I will not use prepaid taxis now… Read Full Review

Johndelebo's Response to Rocky2690's Review

Written on: 11/02/2017

I was double charged by this horrible company. When I tried to book online and my card was rejected, I called and made a reservation and asked the operator to make sure my first reservation was not valid. Next day two cars showed up for me and was charged for both. I talked to customer service and the manager and was treated rudely. I would rather walk than use these people again.

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★☆☆☆☆

“Terrible service”

Written on: 19/11/2016 by Paxtonx355 (1 review written)

Used this company to take my wife Gatwick to London return instead of train as she has a broken ankle and arm. Going there the driver tried to drop her off 800 yards from destination knowing she was on crutches and got stroppy when she refused to get out, he did not even open door for her and she nearly fell out. On way back a new driver could not find her and made her walk/limp to him 3 blocks away, he did not speak English and had to communicate to him via their office - absolutely awful and… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 05/11/2016 by NevaehWatkins230 (1 review written)

Just an appalling customer service and are just interested in making money not you the customer or even the drivers. Stay clear. Book a local taxi company or make arrangements once landed… Read Full Review

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★☆☆☆☆

“Do not use - absolutely no interest in their customers”

Written on: 23/10/2016 by Napieruy209 (1 review written)

I booked a cab to Gatwick at 4 in the morning. I phoned the number I had been given to contact the cab on the day to confirm that they were on their way but got no answer. Tried a number of times then contacted OTS. They were totally uninterested: told me to keep trying. After 20 minuteswith no luck I phoned OTS again and got the same response. No problem they said, he would turn up, when obviously he was not. I had to scream at them for any action; they reluctantly found a local firm who came… Read Full Review

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★☆☆☆☆

“Very bad customer service”

Written on: 23/10/2016 by Parks88 (1 review written)

I booked a taxi to get me and my family home from the airport. While I was away on holiday they emailed several times asking for information I'd given over the phone when booking which I found annoying as I thought our taxi home was all sorted out. They then started saying we needed a bigger car for an extra £5 which I reluctantly agreed to. Then just before we were due to come home they said actually they couldn't provide the service at all. They said they found another company to do it but… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 19/10/2016 by aowen234 (1 review written)

Booked taxi from irvine to prestwick airport and did not bother turning up ,was cancelled on day of leaving which caused lot of stress trying to arrange taxi. Then when other family member left to come home from spain, there taxi was canceled from prestwick to irvine, and had to try to arrange other taxi. Then when main family group left on day of return was nearly cancelled and had to pay another £10 to have them change to another company. so as result of this would not recomen any one… Read Full Review

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★☆☆☆☆

“Steer clear if you have children”

Written on: 12/10/2016 by 60Romero (1 review written)

Inadequate child seat which would have likely caused fatality in an accident. Very disappointing; the booking process was extremely easy and the company appear to be professional throughout. This is very much the case, until their car shows up. Management also unresponsive. Would absolutely not recommend… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 20/09/2016 by Rogeliod420 (1 review written)

Taxi was 10 minutes late and then managed to turn a 55 minute journey (Google maps and CityMapper) in to a 2 hour trip (Special route the driver knows choosing to ignore sat nav, our advice and common sense) Greenwich to Gatwick is a straightforward route via Dartford, but we managed to go through Brixton before heading into Croydon and then finally Gatwick just as the gate was closing on our flight. Terrible service… Read Full Review

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★☆☆☆☆

“I pre paid 81 pounds and have lost every penny ”

Written on: 18/09/2016

We pre paid OTS so we would be met at Gatwick airport on exiting the arrivals hall after a long international trip. Admittedly immigration was slow and we exited 1hour and 10 minutes after the flight landed. Needless to say the driver had left and the company claimed was already too far away to return for my family. We had to make other arrangements. I requested a refund from the company and was refused - yes their contract says one should make contact with in an hour after landing but you… Read Full Review

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