Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

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★★★☆☆
2.6 / 5
36% of users recommend this
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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT BOOK THIS COMPANY!! EKOMI REVIEWS ARE FALSE!”

Written on: 14/07/2014 by adamskitwo (1 review written)

A friend and I arrived back at Heathrow late on Sunday and we both needed separate taxis to go where we needed. I must confess that I laughed furiously when he told me that his OTS taxi driver had a puncture. That was until the OTS helpdesk also phoned me up and said that mine had a puncture too. I was told that it would be another 30 minutes, but after exclaiming my dissatisfaction, it was suddenly just 15, and whilst my successful and unexpected bartering of things such as the space time… Read Full Review

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★★☆☆☆

“Unpunctual and appalling driving”

Written on: 09/07/2014 by Rosie34 (1 review written)

We used OTS last year for an airport return trip leaving early morning, and the service was excellent - punctual, good driver etc. So I had no hesitation in booking again for this year. The car was booked for 4.10am and by 4.20 there was no sign of the car. I tried the drivers number but no reply so I phoned the alternative 'office' number and was told that she would try to contact the driver and ring back. Another 10 minutes went by and we were getting really worried that we would miss the… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 02/07/2014

01/07/14, I arrange a pick up for a relative of mine which is her first time in UK so I add meet and greet service which is an additional cost of £5! The driver called me as I left my details in the order form, he was asking me if the person is out of the plane at the time the plane was not even landed yet. I told him that I will inform him as soon as I get a hold of my relative. She was still on the plane and not even passed the passport check. I called back the driver and explained him the… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 25/06/2014 by kazza1956 (1 review written)

I booked a 4.30am taxi to Bristol Airport with this company, at 4.40am I got worried as the taxi hadn't arrived, I called the driver who told me the job had been cancelled. I then called OTS who told me they'd emailed me at 2.12am in the morning telling me of the cancellation! Seriously, who reads emails then ? I asked why they didn't text & apparently it's not company policy - absolutely ludicrous. Luckily I live only a 10 minute walk away from a taxi rank so I ran down there - if I hadn't… Read Full Review

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★☆☆☆☆

“Don't use - Let me down & offered no help!!”

Written on: 23/06/2014

'Our driver can't do it, get yourself a taxi at the airport' They told me when they called at 23.00 as I boarded the plane. When I asked if they could help as I had no time to fix anything as my flight was about to leave, they said just get one when you land. I landed after midnight on a Sunday so not the easiest task. I would never use them again… Read Full Review

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★☆☆☆☆

“Onward Travel Solutions Avoid At All Cost, Arogant Company”

Written on: 22/06/2014 by rafal2102 (1 review written)

I booked today taxi through Internet from my home to Edinburgh Airport, and I paid with AMEX card. After 2 hours, I had no confirmation, so I decided to call them, through 10 mins no one bother to answer my phone. So I decided to use chat box. I've got someone, who told me, that their system accepts everything and there will be no taxi waiting for me tomorrow and I should call them, instead of using Internet. So my piece of advice: do not book any taxi with OTS, because they don't care about… Read Full Review

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★☆☆☆☆

“AVOID at all cost”

Written on: 20/06/2014 by Mia56 (1 review written)

Booked a meet and greet at. Edinburgh Airport but the taxi was not there when we arrived at the agreed time. The fare was pre paid and I called the number given, the driver did not reply so called their office. I was told it was my fault as I gave an incorrect flight number. when I asked why they did not call me I was told they were monitoring my flight!! I also said I gave the correct time but the very rude lady on the phone said that was irrelevant. they offered a taxi 45 minutes later but as… Read Full Review

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★☆☆☆☆

“Ots travel services-Do Not Use- absolutely useless!”

Written on: 11/06/2014 by zzMcCarty472 (1 review written)

Awful, awful company - 21/2 hours late for meet and greet- rude customer services and fed a pack of lies by the phone representative- do not use After waiting 20 minutes I tried to call the driver number given on the journey details- but after several attempts couldn't get through, so spoke to an advisor at ITS who after laughingly telling me he wasn't there because I'd booked it for the following day- then realised her mistake and said he would be there and to wait.... After 20… Read Full Review

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★★☆☆☆

“onward travel problems”

Written on: 05/06/2014 by Greerpj85 (1 review written)

Twice in a row this company has been about half an hour late picking me up from two different airports, despite me paying for meet and greet. Not what you want when you just want to get home late at night after a work trip. They claim they vcan't predict traffic but I'm pretty sure you allow for it. Other companies seem to manage it. Will not be using again and advise others the same. Very poor… Read Full Review

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★☆☆☆☆

“Left stranded!”

Written on: 04/06/2014 by andcra55 (2 reviews written)

Booked meet and greet service at Heathrow for return from a special trip to New York for my wife and I. On exiting the customs hall there was no sign of our driver amongst the dozens holding up name cards. I telephoned the number I had been given (dispatcher for a sub-contractor) who was helpful and contacted the driver who said he was just coming into the terminal. A lie! 10 minutes later I phoned the number I was given for the driver who, after some questioning, admitted he was coming from… Read Full Review

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★★★★★

“Would definitely recommend!”

Written on: 25/05/2014 by Placementace17 (1 review written)

We booked a taxi to take us from Leeds Bradford airport to York as we arrive in the early hours of Saturday morning and didn't want to stay in a hotel and travel back later in the day. Our driver was waiting for us, was very professional - friendly but not over-chatty (which we didn't need at that time of day!). He was an excellent, smooth driver and the car was clean and fresh-smelling. The cost was very reasonable and I would definitely use them again… Read Full Review

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Rhiannon60's Response to Placementace17's Review

Written on: 12/06/2014

The service I received was the complete opposite of this

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★★☆☆☆

“late by1/2an hour& complained he couldn't find pick up...”

Written on: 01/05/2014

return journey from `Birmingham airport booked. late on both occasions. first driver speeding and dangerous driving, return driver late by over half an hour, complaining that he couldn't find destination, and asking me on phone ( not seeming to understand that as a first time visitor, alone, I had no geographical local knowledge, and that is why I had prebooked on line!!!) speaking to others at airport who had attended same conference, and used taxis on the day booking, I discovered they paid… Read Full Review

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★☆☆☆☆

“Terrible experience and terrible customer service”

Written on: 30/04/2014 by MacKenzie308 (1 review written)

I booked a car to pick my partner up from Heathrow after a 13 hour flight. I went online and first saw that the "Meet & Greet" option came at a £5 premium. I enquired about this assuming there would be someone waiting with a sign anyway but it seems that if you DON'T go for meet and greet you have to call when you land and other crazy complicated shenanigans - so I went for the £5 extra. When my partner arrived she called saying there was no-one waiting for her so what should she do. I… Read Full Review

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★☆☆☆☆

“Overcharged”

Written on: 20/04/2014 by Paul149162 (1 review written)

On booking the transfer for 5 adults and 2 infants plus two golf bags and five suitcases form Gatwick to home, they said I needed a 16 seater minibus. On pick up ( had to phone from arrivals and wait 15 minutes) we were taken to a 7 seater minibus which took us home. OTS refuse to refund the difference in hire as they say there were 2 drivers and vehicles just in case we did not fit in!! Will not use or recommend again … Read Full Review

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★☆☆☆☆

“Cats (in carriers) only allowed to travel in boot”

Written on: 16/03/2014 by AceDickinson198 (1 review written)

We decided not to make use of this service for the safety of our cats. Apart from the fact that it's unbelievably cruel, it could be life-threatening too! One should never put a cat in the boot – ventilation may be poor and the cat may overheat. Not to mention the exhaust fumes too! I can not imagine the feeling of opening the boot at the destination to find my little babies dead… Read Full Review

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★☆☆☆☆

“Sit in the trunk with a 20kg suitcase on your lap”

Written on: 22/01/2014

This is the worst taxi service you can imagine. We asked for a taxi for 5 people with 5 20kg suitcases. The driver was 15min late and came with an Opel Zafira. 4 seats - one seat in the trunk. No additional room for the luggage. We were asked to place the suitcases on our lap. When we complained we were told that this is the car we had booked. I guess you have to pay extra to sit on a normal seat without any luggage on your lap at OTS. Finally, we decided to take a taxi from the street. Result… Read Full Review

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Nnadodi's Comment

Written on: 27/02/2014

Yes,I had experience like this,this company charge more money from us and take 30 percentage commission ,so send small cars.

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★★☆☆☆

“Avoid Onward Travel Solutions”

Written on: 02/01/2014 by RHC1960 (1 review written)

Onward Travel Solutions, or OTS - AVOID AVOID I've used them twice in the last two months, went wrong both times. First time in November 2013 for a 5.30am pickup to go to Heathrow to fly to Asia ........ the driver just didn't turn up. no warning, nothing, leaving me chasing around the streets in a panic at 5.45am looking for a black cab. They did refund the difference, but zero regret or apology. Bad bad customer service. They didn't verify with the driver that he was on the way, nor did… Read Full Review

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★☆☆☆☆

“One of the rare unpleasant events in my travel history”

Written on: 26/12/2013

I booked online through OTS(MEET and GREET) one week prior to my travel to LONDON. My flight number RJ111,which almost arrived to Heathrow AIRPROT (T3) at 2.50pm on 25-11-2013.Upon getting out from airplane I informed the driver that we arrived at 3.10pm.Unfortunately there was a huge crowd at passport desks,and finally we were out at 4.05pm looking for the driver, without use.It was an exuhasting long flight and I was accompanied with my family.I called the driver who answered me after the… Read Full Review

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★☆☆☆☆

“ripped me off in 2010 and never gave refund”

Written on: 27/10/2013

I paid these guys £80 in 2010 to take 8 passengers from Harrow to Heathrow for an early flight. they accepted the job and took payment. on the morning of the flight, they didn't turn up at the specified time, so i rang the drivers number which they had given. He said he wasn't coming as the job was too big and that he had informed the owner of this beforehand who had obviously forgot to tell me. He said he would try to get the owner to sort something out. 30 minutes later and all i could get… Read Full Review

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★☆☆☆☆

“Didn't turn up”

Written on: 09/10/2013 by bogaclod (3 reviews written)

Booked taxi for 5 people to go to Newcastle Airport. It didn't turn up and when I telephone the contact number the bloke said he knew nothing about it! Nearly missed flight to France and onward travel would have been completly messed up. Do use them. Use local firm… Read Full Review

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Bogaclod's Response to bogaclod's Review

Written on: 18/10/2013

I mean don't use them

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