Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

★★★☆☆
2.6 / 5
196
40% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★★★★★

“Excellent service, 3rd time I've used it”

Written on: 25/09/2017 by EstrellaMcWilliams1974 (1 review written)

It is reassuring that you are informed that the taxi is on its way, so you don't need to worry, particularly when its a 3am pick up! Friendly driver and a quick safe trip to Luton Airport, arriving in plenty of time. I would recommend to friends and will use again… Read Full Review

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★★★★★

“Excellent and timely service”

Written on: 23/09/2017 by vtHughes197 (1 review written)

We were met at Exeter airport by the taxi driver. He was there when we landed and gave us great assistance from the terminal even though this service was not requested. The drive to Plymouth occurred without a hitch and we were delivered at our address promptly. The taxi driver was extremely pleasant and professional. I would highly recommend this driver… Read Full Review

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★★★★★

“Service Review”

Written on: 20/09/2017 by Littleib171 (1 review written)

All worked well. Timing and courtesy. Thank you for good service… Read Full Review

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★★★★★

“Excellent door to door service”

Written on: 15/09/2017 by Eastwellian (1 review written)

Arrived on time, smart car, safe comfortable journey, everything you would hope for… Read Full Review

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★★★★☆

“Decent reliable service but watch out for the hidden...”

Written on: 10/09/2017 by LawsonFinnegan (1 review written)

I've used OTS a good number of times for my journeys to/from Manchester Airport. In my experience they're always on time and I'm always happy with the service so they're my go-to taxi company - even trusting them to pick-up a family member from the airport when I couldn't make it. Prices aren't much cheaper than I'd expect to find anywhere else, but the ease of booking and reliability puts them ahead of other companies. From what I can tell the drivers a just from local taxi companies, which… Read Full Review

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★★★★★

“Glad I didnt read some of the reviews first....”

Written on: 09/09/2017

Very impressed with service we received. We live out in the 'sticks' and booked for a 3am pick up. Spot on time. Driver courteous and minibus clean and tidy. On collection a week later the same process again. Everything went very smoothly and I would definitely use this Company again. Price was very reasonable - we hired an 8 seater and plenty of leg room and room for cases. No complaints whatsoever. Couldn't fault the whole experience… Read Full Review

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★☆☆☆☆

“Took a longer route than necessary ”

Written on: 07/09/2017

I used this company to pick me up from Gatwick Airport at 1am, rather than jump on the quickest route (m25 and m4) I was taken on some strange route down A roads and through Kinston, completely bizarre. When challenged I was told that this is the 'route' that I have paid for ( it wasn't the drivers fault he was instructed by the company to take the route. I got home later than I needed to which is not really what you need after a flight at 1am. I sent in an email to complain and got a… Read Full Review

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★★★★★

“Took all the worry out of getting to the airport!”

Written on: 06/09/2017 by 421Pugh (1 review written)

Both of our outward and return journey were great! Both were on time (which is so important on an airport trip!) great drivers and excellent clean and comfortable vehicles. If possible please send our thanks to the drivers that were allocated to us… Read Full Review

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★★★★☆

“Wrong name displayed but perfect journey”

Written on: 04/09/2017 by Ian_in_London (1 review written)

Got off to a poor start due to unnecessary wait as driver displaying completely wrong name. (Phonecall: I'm under the Costa sign at arrivals; so am I....). But hour long journey home was fine. Clean tidy car and good driver. Very happy. Have already booked this service for next airport journey. Many thanks… Read Full Review

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★★★★☆

“Friendly and efficient”

Written on: 31/08/2017 by DB2708 (1 review written)

The driver was friendly and arrived about 40 minutes after my landing time. As my flight arrived early and I got through immigration quickly, I was waiting about 20 minutes for him. Slight niggle is that the text from the company said that the driver was waiting for me about 10 minutes before he arrived. I tried to call the company but my call was not answered. Then the driver called to say he was five minutes away, but arrived 15 minutes later. The journey was fine… Read Full Review

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★★★☆☆

“My experience ”

Written on: 30/08/2017 by Sawyer1957 (1 review written)

Pick up at Southampton: I didn't have the best experience which was not entirely down to Onward Solution but I felt it could have been handled better. Unfortunately my flight had to do an emergency landing. I knew I was not going to arrive in Southampton at the expected time so I called to let the taxi know. I had no details from the pilot at this pint only that we had to wait for a crew member and then we would fly down. I explained this and said I would phone when I arrived. When I… Read Full Review

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★★★★★

“Best transportation experience ”

Written on: 29/08/2017 by LeandroHolden (1 review written)

Punctual, friendly and easy to communicate with… Read Full Review

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★★★★★

“very good”

Written on: 28/08/2017 by polakludek (1 review written)

Perfect cooperation with the driver, very friendly, helpful… Read Full Review

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★★★★★

“Excellent- driver courteous and friendly. On time for...”

Written on: 27/08/2017 by opRobertson318 (1 review written)

Excellent- driver courteous and friendly. On time for both journeys. Lovely luxury car!… Read Full Review

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★★★★★

“always reliable”

Written on: 20/08/2017 by s.catto1 (1 review written)

Always reliable and turn up on time, drivers are pleasant and friendly and assist with bags etc. Overall good company!… Read Full Review

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★★★★★

“Couldn't ask for more”

Written on: 19/08/2017 by Jordynj209 (1 review written)

Our driver arrived ahead of time, phoned to let us know he was there, helped us with our luggage, and got us to the airport in record time. He was friendly and helpful. The service was excellently priced and worked exactly as we needed. Car was clean and comfortable. I always get a bit stressed when travelling so it's greatly appreciated when the day gets off to such a good start. Thank you very much!… Read Full Review

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★☆☆☆☆

“BAD SERVICE”

Written on: 18/08/2017 by 257Keller (1 review written)

I booked a taxi from Stansted for my parents who don't speak English. The long queues at the passport control meant that my parents took longer to get the arrivals terminal. The taxi driver kept calling them and my parents couldn't understand what he was saying. Finally someone else called and told them that he was leaving because they were late. This was at 1:00am. Not the service you expect after you pay a not very cheap price for the journey. On top of that I got charge for the delay which… Read Full Review

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★★★★★

“Great service”

Written on: 17/08/2017

Driver was early. Very polite and friendly. Smooth journey in comfortable car. Arrived at airport on time. Will use this service again/… Read Full Review

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★★★★★

“Great service ”

Written on: 14/08/2017 by 1978O'Reilly (1 review written)

The driver called after I landed to let me know where he was waiting for me. I had lots of luggage and my 2 children with me. He helped push the cart to his car, had a booster seat for my youngest and even stopped to get us some water for the ride home. I was very impressed and will definitely use them again… Read Full Review

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★★★★★

“My go to service in the UK”

Written on: 12/08/2017 by Luckycatmn (1 review written)

We used OTS on 3 occasions. Once from the Airport to London, once from London to Brighton and once from London to Liverpool. Each driver was prompt, courteous and efficient. We were very pleased with each driverand can wholeheartedly recommend Onward Travel Solutions… Read Full Review

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