Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

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★★☆☆☆
2.0 / 5
114
23% of users recommend this
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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

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Latest Reviews

★☆☆☆☆

“email you on holiday to tell you no pickup”

Written on: 18/07/2016 by Bazzyboy (1 review written)

First leg of journey great service got to airport no problem Second trip got cancelled by email 5days before we come home but they could do it if I paid another £50 at first then second email they lowered it to £20 considering the trip was £38 in the first place find this really poor service we have 2 oaps with us and 3 kids 1 an infant but they couldn't care less Will never use this company again I advise people to pay a bit more for a company who cares about there customers DO NOT USE… Read Full Review

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★☆☆☆☆

“Pass the buck mentality”

Written on: 07/07/2016 by 1946Baker (1 review written)

Do the drivers actually receive the journey itinerary? They are invariably late and, when you call them, they don't speak clearly and the language barrier is frustrating. When you express your dissatisfaction, the driver refers you to the head office who refer you back to the driver. Can't believe these guys have received a customer services award...surely it must be on how NOT to treat a customer. I'm still fuming!!… Read Full Review

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★☆☆☆☆

“If you want to get home don't use this company”

Written on: 25/06/2016 by paulw363 (1 review written)

Pre-booked pick up from Bristol airport at 00:00 no one was there to meet us i phoned the number of our assigned driver only to be greeted with someone who sounded like he had just woken up, he said OK I'll get back to you. (He didn't get back to me) after 2 phone calls to the office we were getting know where my last phone call I was told I had not spoken to anyone that night at the office in fact I didn't even have a booking they said, i quoted them my ref number and they then told me that… Read Full Review

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★☆☆☆☆

“Avoid at all cost.”

Written on: 14/06/2016

All I have to say is this: the driver fell asleep at the wheel and almost drove us into the hard shoulder along the motorway. When I got in touch with the company, once I had returned from holiday, the response I received was disgraceful. The drivers statement conveniently denied everything, implying we were lying about our experience and the company supported him. Disgusting that they are putting people's lives at risk- knowingly sending out drivers on long, late night journeys at the end of a… Read Full Review

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★☆☆☆☆

“If you want to be stranded at 2 am in the morning -...”

Written on: 13/06/2016 by Rhurst0 (1 review written)

Booked onward travel solutions a week in advance for my son and his girlfriend returning from their cheap package holiday and flying into Gatwick at 12:30am. My son had saved hard for this break to treat his girlfriend and they had really enjoyed themselves and I wanted to make sure they got home safely and with no stress. But the end of their holiday was completely ruined. I had booked the meet and greet service but no one was there when they came through the gate. They contacted OTS to be… Read Full Review

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★★★★★

“Superb service”

Written on: 19/05/2016 by IndiaSloan308 (1 review written)

Having been diagnosed with singles at the end of my holiday, I felt unable to take the train home to Norfolk from London. We had previously arranged a car from Heathrow and this was quickly am amended to get us all the way home. Our driver was polite, car clean and we arrived home no problem. This is the second time we used the company, it will most definitely not be the last. Thank you… Read Full Review

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★☆☆☆☆

“Unreliable!”

Written on: 05/05/2016 by epiglottis (1 review written)

I had booked a 'meet and greet' service from Heathrow Terminal 5 in April. ´The Driver was not at the Costa Coffee stall as promised. When I rang his number, it turned out he hadn't yet even reached the Airport, was a Substitute Driver from a different Company, and he asked me to come upstairs to the street in front of arrivals to wait for him! I have repeatedly send mails to OTS complaining about this, which go unanswered. Reading the other Reviews, I can only receommend that this Company is… Read Full Review

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★☆☆☆☆

“Taxi failed to turn up for airport run @ 4am”

Written on: 05/05/2016 by Softgoth (1 review written)

This taxi was booked and paid online. Booked at for 4am, no show. Rang and said they hadn't sent a driver and it would be 45 mins. We live 30 mins from the airport on a good day so had no choice but to make alternative arrangements which was very stressful as such an early hour. I will write another review if they don't turn up for the return journey. They did apologise and refund, but that doesn't help you catching your flight!!!!… Read Full Review

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★☆☆☆☆

“Left Stranded at Birmingham Airport”

Written on: 03/05/2016 by Gwoods2567 (1 review written)

Do not use this company. We booked a meet and greet service to go from Birmingham to Silverstone and was left stranded. When we called the number provided for the driver was advised that he no longer worked with the company. Dealing with the company was frustrating with no offer of help or support. Refund refused. Ended up having to hire a car and drive ourselves after a 24 hour flight and arriving in an unfamiliar country… Read Full Review

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★☆☆☆☆

“Stranded at Gatwick by OTS!”

Written on: 18/04/2016 by UVBr (1 review written)

Firstly I should say I've used this company before with relatively few problems but it's amazing how one bad experience can shatter your confidence to use them again. Arrived at Gatwick on time and was waiting in the usual place for pick ups.What usually happens is the driver either calls or texts with the car details and we liase that way.This time nothing happened! We waited patiently and my husband even asked around the waiting cars.We decided to call their office but the phone just rang… Read Full Review

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★☆☆☆☆

“Taxi broke down!”

Written on: 14/04/2016 by 419Woodward (1 review written)

Taxi from Heathrow, entered M25 and the taxi broke down!! Stranded with a complete non-English speaking driver for 50mins in the rain on the hard shoulder until another of their taxis came to pick me up. This second taxi had an engine management light on! Didn't fill me with confidence. Company don't care, poor reliability and poor service AVOID… Read Full Review

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★☆☆☆☆

“Why book a taxi with you then farm it out to a taxi co”

Written on: 06/04/2016 by Englandzr54 (1 review written)

at best your a call centre at worst Uber why were we not told your just a call centre poor communication and no skills at all, Taxi came late not his fault so we are told other co let them down, driver was polite but explained you take ££££ for doing what exactly? shocking my advise book a local firm not some call centre agent that doesn't even have a taxi… Read Full Review

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Bcarstaxis's Comment

Written on: 06/04/2016

Try working for them !!!!

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★☆☆☆☆

“Complete Let down!”

Written on: 22/03/2016 by Zachariahh495 (1 review written)

We got left stranded by this company???? I totally agree with all the others Reviews. Do not use!! Do yourself a favour and use another company! we just came back from holiday last night. 20th march. we paid extra for concierge for return journey! What a Joke !!! we came out from the terminal and there was nobody there we waited 30 min then called them! No apologies can’t find our booking etc.! then I gave her all the information of our details & payments!!! I was then told they cancelled… Read Full Review

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★★★★☆

“Reliable and Fair service”

Written on: 26/02/2016 by Kristianh466 (1 review written)

I book a cab from clay gate to gatwick north. My cab came on time and the driver was excellent but the car was bit old. The overall service was good and I am happy to use it again… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 13/02/2016 by Thomas492 (1 review written)

The worst service I´ve ever had. I thought these things didn´t happen in this country. Tha taxi was late. They told me they were struggling to contact the taxi driver. Then they told me they were sending somebody else but it would take 20 minutes. This was whne 25 minutes had already passed since the agreed hour. I had to try with my own car but I couldn´t do it on time and I missed my flight… Read Full Review

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Forever50's Comment

Written on: 05/05/2016

Same happened to us this morning at 4am but admitted they hadn't sent a driver and it would be 45 mins. I said no quickly got dressed and took our own car. So stressful, sorry you missed your flight :(

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Forever50's Comment

Written on: 05/05/2016

Same happened to us this morning at 4am but admitted they hadn't sent a driver and it would be 45 mins. I said no quickly got dressed and took our own car. So stressful, sorry you missed your flight :(

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Forever50's Comment

Written on: 05/05/2016

Same happened to us this morning at 4am but admitted they hadn't sent a driver and it would be 45 mins. I said no quickly got dressed and took our own car. So stressful, sorry you missed your flight :(

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★☆☆☆☆

“Do not use, Total rip off”

Written on: 26/01/2016 by LillyNeville (1 review written)

Booked a cab from Exeter airport to dart marina hotel through Onward Travel Solutions(OTS), two days later used a local Taxi firm for the same journey back to the Airport for less than half the price,the driver was shocked to know that OTS got more than him. I phoned OTS and asked why they charged so much, apparently they didn't know why and then just hung up. more like OTT than OTS… Read Full Review

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★★☆☆☆

“long walk in the dark”

Written on: 31/12/2015 by Nerjajam (1 review written)

OTS (based in Cheddar)was great on the outward leg Crawley to Gatwick - just as ordered. One week later 29th December after travelling most of the day we arrived just 10 minutes late and a different driver on a number not the same as we had been given as a contact rang to say his time at parking had run out and he was driving round the block and to phone him again when we had our cases. We had paid for meet and great so expected him at arrivals but no at age 74 with hip replacement and bad… Read Full Review

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★☆☆☆☆

“Rude and unpleasant”

Written on: 27/12/2015 by Conrad375 (1 review written)

Truly rude and unpleasant driver. Don't ever use this service… Read Full Review

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★☆☆☆☆

“Breached their Contract”

Written on: 18/12/2015 by SteveRevo (1 review written)

If anyone is ever looking for Airport transport, avoid Onward Travel Solutions like the plague! They tried to extort an extra £40 from me for the extra 10 miles involved in taking us home from Edinburgh last night due to the Forth Bridge closure. When I pointed out that they had been prepaid and had a contract to get us home, they cancelled my Taxi and left us stranded… Read Full Review

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★☆☆☆☆

“Don't even bother”

Written on: 29/11/2015 by Geejay00 (1 review written)

Terrible, didn't send any pickup instructions prior to the flight, then sent a driver who didn't know his way round the airport, then tried to charge an additional £5 for a meet greet because the driver could complete a simple task like agree a pickup point over the phone!… Read Full Review

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