Onward Travel Solutions Ltd Reviews - www.airporttaxis-uk.co.uk

Click here if this is your business
★★☆☆☆
1.9 / 5
131
21% of users recommend this
Click here if this is your business
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Media Gallery for Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Avoid ”

Written on: 26/11/2016 by StillPhone (1 review written)

Terrible company. Turn up late. Turn up drunk. Don't turn up at all. Cannot contact them after they've taken your money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service”

Written on: 19/11/2016 by Paxtonx355 (1 review written)

Used this company to take my wife Gatwick to London return instead of train as she has a broken ankle and arm. Going there the driver tried to drop her off 800 yards from destination knowing she was on crutches and got stroppy when she refused to get out, he did not even open door for her and she nearly fell out. On way back a new driver could not find her and made her walk/limp to him 3 blocks away, he did not speak English and had to communicate to him via their office - absolutely awful and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service ever”

Written on: 05/11/2016 by NevaehWatkins230 (1 review written)

Just an appalling customer service and are just interested in making money not you the customer or even the drivers. Stay clear. Book a local taxi company or make arrangements once landed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use - absolutely no interest in their customers”

Written on: 23/10/2016 by Napieruy209 (1 review written)

I booked a cab to Gatwick at 4 in the morning. I phoned the number I had been given to contact the cab on the day to confirm that they were on their way but got no answer. Tried a number of times then contacted OTS. They were totally uninterested: told me to keep trying. After 20 minuteswith no luck I phoned OTS again and got the same response. No problem they said, he would turn up, when obviously he was not. I had to scream at them for any action; they reluctantly found a local firm who came… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very bad customer service”

Written on: 23/10/2016 by Parks88 (1 review written)

I booked a taxi to get me and my family home from the airport. While I was away on holiday they emailed several times asking for information I'd given over the phone when booking which I found annoying as I thought our taxi home was all sorted out. They then started saying we needed a bigger car for an extra £5 which I reluctantly agreed to. Then just before we were due to come home they said actually they couldn't provide the service at all. They said they found another company to do it but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad service”

Written on: 19/10/2016 by aowen234 (1 review written)

Booked taxi from irvine to prestwick airport and did not bother turning up ,was cancelled on day of leaving which caused lot of stress trying to arrange taxi. Then when other family member left to come home from spain, there taxi was canceled from prestwick to irvine, and had to try to arrange other taxi. Then when main family group left on day of return was nearly cancelled and had to pay another £10 to have them change to another company. so as result of this would not recomen any one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Steer clear if you have children”

Written on: 12/10/2016 by 60Romero (1 review written)

Inadequate child seat which would have likely caused fatality in an accident. Very disappointing; the booking process was extremely easy and the company appear to be professional throughout. This is very much the case, until their car shows up. Management also unresponsive. Would absolutely not recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Clueless”

Written on: 20/09/2016 by Rogeliod420 (1 review written)

Taxi was 10 minutes late and then managed to turn a 55 minute journey (Google maps and CityMapper) in to a 2 hour trip (Special route the driver knows choosing to ignore sat nav, our advice and common sense) Greenwich to Gatwick is a straightforward route via Dartford, but we managed to go through Brixton before heading into Croydon and then finally Gatwick just as the gate was closing on our flight. Terrible service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I pre paid 81 pounds and have lost every penny ”

Written on: 18/09/2016

We pre paid OTS so we would be met at Gatwick airport on exiting the arrivals hall after a long international trip. Admittedly immigration was slow and we exited 1hour and 10 minutes after the flight landed. Needless to say the driver had left and the company claimed was already too far away to return for my family. We had to make other arrangements. I requested a refund from the company and was refused - yes their contract says one should make contact with in an hour after landing but you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“great service from OTS”

Written on: 06/09/2016 by LouisProctor (1 review written)

I booked our 4 am pick up for 10. 5 adults and 5 children. After booking my daughter asked if I had read reviews. I didn't. But then I did. I must say reviews were not good. I rang OTS yo cancel and get a refund. After speaking with 2 different members of staff, I decided to go ahead with them. I must say I was very worried incase we were left with no pick up at 4am on 25th Aug 16. We were emailed contact number of driver. I then sent him a text night before. He put me at rest. The driver… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“JOKE”

Written on: 05/09/2016 by odJohnston217 (1 review written)

Ordered a transfer from Heathrow to South London, paid £5 extra for meet and greet. Driver not to be found at agreed meeting area. Turned out after 30 mins he was there, holding down by his waist a scrappy piece of paper with my name scribbled on it, with his fingers over the writing so not visible. Angry words exchanged! Driver made no apology then no attempt to take my luggage to the car, just strode off. Next: he could not find the car park, taking me up in the wrong lift. Refused my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dangerous driving!!!”

Written on: 24/08/2016 by Anastasiav208 (1 review written)

DO NOT book with these people. I feared for my family's life during a journey from Stansted to home. Travelling at midnight, with 3 small children on board, speeding through country lanes far in excess of the speed limit and no apology for nearly coming off the road when he went over a sleeping policeman he hadn't accounted for!!! Not a word of English either!!! AVOID at ALL cost if you value your safety!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Very confusing !!! ”

Written on: 20/08/2016 by AmericaMcMahon (1 review written)

My experience in Palma Mallorca with operator:OTS Transfers , was very confusing ,no one knew who was this operator only after 20 minutes asking , finally we found the right bus… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not trust them ”

Written on: 17/08/2016 by Broganv59 (1 review written)

I used this company for the first time earlier in the year and they cancelled the return leg of my booking on the day I was due to return from Spain. Our flight didn't arrive until gone midnight so we had to pay through the nose for alternative transport home and OTS refused to refund the difference. I don't know why but I decided to give them a second chance but I did, and booked another return taxi journey, the outward leg of which is very early tomorrow morning and unbelievable they have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very disappointed”

Written on: 14/08/2016 by osMcNally463 (1 review written)

I am very disappointed with this company services. Not only was the car’s trunk too small, but in it, the driver had his own bag which he refused to put on an empty seat. Then, the driver called his office to check if he could risk closing the trunk with all of the bags in it (unbelievable but true). 20 minutes later still no answer neither from the driver, who now refused to do anything, nor the company. In the end, without any answer from the driver or the company, I had to take my own… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Will Never Use again - subcontract Fares”

Written on: 06/08/2016 by UrijahGorman (1 review written)

I initially booked for 4 passengers, 4 suitcases but phoned to upgrade 3 or 4 days before as had an additional person. They were helpful right up until I'd hung up from the call. The first thing you need to know is that they subcontract their fares. This apparently leaves room for communication errors. The driver phoned us at 4.30am when we had asked him to there at 5am. Usually I'd be happy about that but at that time of the morning it just meant we had even less sleep than we had factored… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY AWAY”

Written on: 26/07/2016 by RP417 (1 review written)

When you arrive at Heathrow Airport from an international flight there is no way you can be out in less than 1 hour, however as soon as you land the clock starts running. They allow you one hour and then start billing you extra money at that point. We were unaware of this when we booked the service and were quoted a certain price. As soon as you get into the vehicle the first thing the driver says to you is there is going to be an extra fee. They claim they have to pay more for parking but it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“email you on holiday to tell you no pickup”

Written on: 18/07/2016 by Bazzyboy (1 review written)

First leg of journey great service got to airport no problem Second trip got cancelled by email 5days before we come home but they could do it if I paid another £50 at first then second email they lowered it to £20 considering the trip was £38 in the first place find this really poor service we have 2 oaps with us and 3 kids 1 an infant but they couldn't care less Will never use this company again I advise people to pay a bit more for a company who cares about there customers DO NOT USE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pass the buck mentality”

Written on: 07/07/2016 by 1946Baker (1 review written)

Do the drivers actually receive the journey itinerary? They are invariably late and, when you call them, they don't speak clearly and the language barrier is frustrating. When you express your dissatisfaction, the driver refers you to the head office who refer you back to the driver. Can't believe these guys have received a customer services award...surely it must be on how NOT to treat a customer. I'm still fuming!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“If you want to get home don't use this company”

Written on: 25/06/2016 by paulw363 (1 review written)

Pre-booked pick up from Bristol airport at 00:00 no one was there to meet us i phoned the number of our assigned driver only to be greeted with someone who sounded like he had just woken up, he said OK I'll get back to you. (He didn't get back to me) after 2 phone calls to the office we were getting know where my last phone call I was told I had not spoken to anyone that night at the office in fact I didn't even have a booking they said, i quoted them my ref number and they then told me that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview