Took a longer route than necessary

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
★★★☆☆
3.4
60.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Guest's review of Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

“Took a longer route than necessary ”

★☆☆☆☆

written by on 07/09/2017

I used this company to pick me up from Gatwick Airport at 1am, rather than jump on the quickest route (m25 and m4) I was taken on some strange route down A roads and through Kinston, completely bizarre. When challenged I was told that this is the 'route' that I have paid for ( it wasn't the drivers fault he was instructed by the company to take the route. I got home later than I needed to which is not really what you need after a flight at 1am. I sent in an email to complain and got a standard basic response of 'that's what you paid for'. Will not use this company again.

  • Gatwick

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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