Don't waste your money on meet & greet

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
★★★☆☆
3.4
60.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Johnson265's review of Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

“Don't waste your money on meet and greet”

★★☆☆☆

written by Johnson265 on 24/08/2014

We paid for the meet and greet service. Arrived from Australia after 24 hours travel expecting our driver to be waiting at the assigned pick up point with a sign with our name. This is what our instructions said to expect. The reality was that the driver refused to come inside and with poor English he tried to tell us to "come outside". I made several international phone rate phone calls to the driver and hauled our luggage all over an unfamiliar airport in an attempt to find what the driver called "outside". Eventually we found him, and yes, there was a sign with our name on it which he kept on the dash board. Not very good experience when all you want to do to get to your hotel. We paid for the meet and greet to avoid chasing our driver.

  • Heathrow

    Airport

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Stevencross's Comment

Written on: 11/09/2014

report them to trading standards its time to stop this company

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