Overcharged

Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk
★★★☆☆
3.4
From 467 reviews
60.0% of users recommend this

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Paul149162's review of Onward Travel Solutions Ltd www.airporttaxis-uk.co.uk

“Overcharged”

★☆☆☆☆

written by Paul149162 on 20/04/2014

On booking the transfer for 5 adults and 2 infants plus two golf bags and five suitcases form Gatwick to home, they said I needed a 16 seater minibus. On pick up ( had to phone from arrivals and wait 15 minutes) we were taken to a 7 seater minibus which took us home. OTS refuse to refund the difference in hire as they say there were 2 drivers and vehicles just in case we did not fit in!!

Will not use or recommend again

  • Gatwick

    Airport

  • Punctuality

  • Easy to find

  • Mini-Bus

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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