Nobody at office, no confirmation, no pickup, = £40 taxi

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★★☆☆☆
1.6
23.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

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harper2210's review of Jumbo Tours, Mallorca Airport Transfers

“Nobody at office, no confirmation, no pickup, = £40 taxi ”

★☆☆☆☆

written by harper2210 on 04/06/2012

Taken to hotel from airport fine. Day before pickup due, rang and there was no body there. Next day (of dearture) tried ringing all day and again, no body there. Hotel finally got through to them on emergency number and they said my flight had been moved from 22.30 to 18.10 so the transfers were at 3pm. Transfers at 3pm did not arrive. Checked my emails and looked online and contacted airport and the flight was scheduled on time for 10pm. Waited until 8pm and no transfers arrived so had to pay 40 euro for a taxi. SHOULD HAVE READ THE REVIEWS. TERRIBLE COMPANY. The hotel would not put this in writing so I gather its now going to be difficult to claim money back. Rest assured peope, one way or another i will ensure the company loses money, even if I have to go down there and smash the place up!

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Carl1Carl1's Response to harper2210's Review

Written on: 08/10/2012

I HAD THE SAME TROUBLE TO DAY. 8TH october. I checked the pick up time to take me to the Airpot and was ready but no coach came. However a mini bus arrived but the driver would not let me on as I was not on his list. He returned 15 minutes later and still would not take me, even though I was the only person waiting. Afer trying to contact the office to no avail as there is no one available until 10am and my flight departed at 10.15 I had to pay 28euros for a Taxi.

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