HummingBird Cars Reviews - www.hummingbirdcars.co.uk

★★★★★
4.9 / 5
96% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“appalling customer service ”

Written on: 20/08/2014 by cakychung (1 review written)

Prepaid for a return journey to the airport but on arrival the driver demanded £36. His English was poor so didn't understand why he wanted the additional payment. I showed him confirmation of my booking and payment but he refused to let us go. He actually grabbed my bags from my husband to hold them hostage! He called airport security on us but, having seen my receipts, agreed that I had paid up for my journey. Finally after lots of shouting from him at us, Dispatch confirmed to him that we… Read Full Review

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★☆☆☆☆

“Not reliable at all”

Written on: 11/08/2014 by CamillaPontalti (1 review written)

I booked several weeks in advance, to be picked up at my place and brought to the airport. The evening before the travel, they asked me to confirm the booking and I did; they replied that my car would be there on time the following day. But it did not. When the car did not show up, I started calling. I was told first that the car had had a problem, then that it was on its way and then that they would try to contact the driver. Finally a driver showed up: 40 minutes later. The delay of the… Read Full Review

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★☆☆☆☆

“Totally Unreponsive to a Problem”

Written on: 04/08/2014 by RGAENTR (1 review written)

Hummingbird Cars UK We made arrangements with Hummingbird cars to transport us on 7/26/14 from Heathrow Airport in London, to Southampton. The driver arrived at the airport approximately one-half hour late. I inadvertently left my prescription glasses on the seat of the vehicle. Shortly after arriving in Southampton in the early afternoon, I attempted to call Hummingbird’s office. After several attempts to get through Leo answered the phone. I asked him if he could contact the driver and… Read Full Review

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★★★★★

“Hummingbird knows customer service”

Written on: 05/07/2014

On my recent visit to London, I used Hummingbird at the recommendation of a friend. They responded quickly and accurately to my chat questions before I left. The driver came to the airport before my requested time, which was marvelous because I got through customs in record time and would have had a long wait. They communicated the driver's early arrival via phone message, so I knew right where to find him. He knew back roads to get to my hotel so we didn't waste time in the London morning rush… Read Full Review

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★☆☆☆☆

“unreliable”

Written on: 20/06/2014

Was picked up late in a car with the wing mirror held on with masking tape. Then the driver chose to drive from SW London into the centre of London at rush hour to get to Heathrow so of course was late. The following day the driver then didnt turn up to pick me up at the airport so I had to chase them to send another driver. Dreadful and personally wont use them again… Read Full Review

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★☆☆☆☆

“Worst service, never again”

Written on: 13/06/2014 by Oliviamandis (1 review written)

Dont use this company unless you dont mind missing your flight. I book car at 1830 but didnt recive any call from drive, we had to call the cs for details After 15 mins the driver called back and said he would arrive within 20mins, it was already 20 mins late at that time. After 20 mins, driver didnt show, even didnt answer my calls x 6times. End up i had to call a car from another company The car finally arrived 1.5 hours late that we had jumped into another car already Luckily i caught… Read Full Review

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★☆☆☆☆

“WORST EVER!!!”

Written on: 28/05/2014 by NoraHudson139 (1 review written)

Veeeery unreliable!! Was booking with them to transfer my girlfriend to Heathrow airport. We payed £37 via paypal in advance and was expecting to see the driver in the morning. They were suppose to pick her up at 5am. Not only that they didn't show up but after we chased them on the phone they finally sent us another car. That was with 45 min delay with no explanation - and the car was from another agency. So once at the airport my girlfriend had to pay additional £50 as the driver told her… Read Full Review

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★☆☆☆☆

“Disgrace to tourism in London”

Written on: 24/05/2014 by 413Burke (1 review written)

Coming for a touristic visit to London, I booked with these people from and to the airport. On the two occasions they were over a hour late and on coming back to the airport they caused me miss the aeroplane. They never took responsibility and ignored my complaints. I can’t understand how the authority/organisational body are still allowing these people to practice such a poor service that is a disgrace to the tourism in London. … Read Full Review

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★☆☆☆☆

“disapointing”

Written on: 21/03/2014 by ShaynaMaher7 (1 review written)

Avoid it as the plague. I contracted their services once. Never arrived to the Hotel, called them twice and they sais it was sue to the traffic. After 50 minutes delay we had to take a taxi urgently and went to Gatwick by taxi, nearly lost the flight. I emailed them to tell them how disapointed I was and I am still awaiting their reply or apologize. Never again… Read Full Review

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★★★★★

“Great Service!”

Written on: 10/03/2014

I booked a transport from Stanstead Airport to London via website and paid be PayPal. I immediately received a confirmation e-mail. When we arrived at the airport, the driver was waiting for us and ready to help. Overall a very pleasant experience, would definitely use again and recommend to a friend… Read Full Review

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★★★★★

“Perfect”

Written on: 09/03/2014 by 177Payne (1 review written)

We booked Hummingbird cars for a transfer from Heathrow to Gatwick and for return one week later. We just had to tell our flight number and schedule on the Internet page. We got immediate response and confirmation via email. The friendly drivers were already waiting at our exits when we left the baggage claim so we didn't lose any time for searching. For us it was a perfectly relaxed and easy transfer. Big thanks to Hummingbird cars!… Read Full Review

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★★★★★

“Great Service!”

Written on: 05/02/2014

We had a very good experience using this service. Website is easy to use. Appreciated the ability to get a quote and the Live Chat feature for questions, plus being able to use PayPal. Driver was waiting for us at Heathrow. Car was clean and comfortable. Return trip to the airport was again no problem. Driver was at the hotel on time. Liked getting email confirmations as well… Read Full Review

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★★★★★

“Great Baby Seat !”

Written on: 26/01/2014

Was the only company that I contacted that could provide a baby seat arrived on time,very professional drivers for both journeys and communication was excellent. Collection at airport perfect with waiting driver and clear name sheet held up for us.Could not fault the service… Read Full Review

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★★★★★

“Great Service”

Written on: 07/01/2014 by purple97 (1 review written)

we used them from Gatwick to Earl's court when the gatwick express was not working and also on our way back. Service is flawless. Driver is not only on time but usually 5/10min early than the time given. Always very polite. I Highly recommend the company. Great service at a very reasonable price. Cars very confortable and always on time which is a must when you have to catch a plane… Read Full Review

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★☆☆☆☆

“fake review?”

Written on: 07/01/2014

used their service twice... based on the experience, can only guess most of their reviews are fake and not posted by genuine customers. tried speaking with customer support but didn't receive any type of response or interest to solve my issues. disappointing to say the least… Read Full Review

Sharan.hummingbird's Comment

Written on: 08/01/2014

Hi

This Sharan from Hummingbirdcars, Can i have your both Job Nrs please, so that we can look into it. Email us on info@hummingbirdcars.co.uk

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Omartillo's Comment

Written on: 05/06/2014

I agree. Yesterday I caught this company writing their own and only positive reviews. On Yell.com (yellow pages online) they have eight 5-star reviews, these were written by 7 “people” each of them have written only 2 reviews: one about Hummingbirds and another about “Beauty at your tips” (a nail salon) all these reviews were written in a short period of time between the 7th to 23rd of September.

What are the chances that 7 people used these 2 specific unrelated businesses in such a short period of time and decided to leave reviews for these 2 businesses, and only them, no other service they might have used before or since then?


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★★★★★

“perfect”

Written on: 05/01/2014

I'd like To thank the whole team of Humminfbird Cars, For their kindness and sympathy. I really recommend it, not only For their good prices, but For their professionality. We will use their services whenever we come back To London. Thanks so much For everything… Read Full Review

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★☆☆☆☆

“Quotes are invalid”

Written on: 31/12/2013 by barney2014 (2 reviews written)

I was quoted a fair price for a trip from SE3 to Gatwick Airport return. I duly paid the fee via PayPal. I then received an email saying that my booking was not confirmed because there was a 50% surcharge for the journey as it was a public holiday. The fair for one journey was increased from £56 to over £78. I checked with a local company who offered the same journey for £48. There is little point in providing online quotes if they are not prepared to stand by them. Dangerous… Read Full Review

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★★★★★

“Great Service and Price”

Written on: 08/12/2013

Very reasonable - and it is a real treat to know that you are being picked up after the end of a flight. I will always use this service. Thanks for the peace of mind it gave me as I left for my trip… Read Full Review

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★★★★★

“Very Reliable and Professional Service.”

Written on: 25/11/2013 by muradilgaz (1 review written)

Great service and professionalism from bookings to drivers. I suggest to everyone Honestly… Read Full Review

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★★★★★

“Excellent service from Hummingbirds Cars”

Written on: 06/11/2013 by RobertetYvette (1 review written)

We reserve with Hummingbirds Cars to pick us up at Heathrow Airport. They were on time, waiting for us with our name on card. The car was clean and big enough for all luggages. The chauffeur was sympatical and friendly and we had a good chat all the way to the hotel (through heavy traffic...) No surprise for the cost. And back to the airport 5 days later was as agreeable and professional. They picked us up at the hotel 10 minutes before time with a clean car. Again the chauffeur was… Read Full Review

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