Hummingbird knows customer service

HummingBird Cars www.hummingbirdcars.co.uk
★★★★★
4.8
95.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Guest's review of HummingBird Cars www.hummingbirdcars.co.uk

“Hummingbird knows customer service”

★★★★★

written by on 05/07/2014

On my recent visit to London, I used Hummingbird at the recommendation of a friend. They responded quickly and accurately to my chat questions before I left. The driver came to the airport before my requested time, which was marvelous because I got through customs in record time and would have had a long wait. They communicated the driver's early arrival via phone message, so I knew right where to find him. He knew back roads to get to my hotel so we didn't waste time in the London morning rush hour traffic. He chatted about the London suburbs we went through, which made the trip seem even shorter. The return trip did have a slight glitch, as the driver was given the address of the hotel but not its name. Therefore he waited on a side street, not realizing the address was actually for the hotel. But calls between the office and our concierge straightened things out, so we left about 15 mins after the scheduled time. I made it to the airport in plenty of time for the flight. Both drivers were polite and professional. And the fee is quite reasonable. I suggest cash (which is what I used) v PayPal just in case there's any issue, you won't have to deal with a refund. I highly recommend this company.

  • Heathrow

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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