Portugal transfer

Hoppa.com - www.hoppa.com
★★★★☆
3.7
From 6379 reviews
71.0% of users recommend this

  • Punctuality

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Familyhol's review of Hoppa.com - www.hoppa.com

“Portugal transfer ”

★★★☆☆

written by Familyhol on 09/09/2017

I booked transfers through Hoppa I had arranged to meet my sister at Faro airport we had one flight from Gatwick and one from Bristol 8 of us traveling my flight came in last and on arrival we all went to get our transfer to be told Hoppa had only given one flight no (the earlier one) and we was down as a No Show ! So they now couldn't take us ! My sister and family had been waiting 2 and a half hours for us ( our flight was delayed) and then to be told we had no transfer was awful we eventually managed to get 2 Taxis which was metered and cost €95 each !!! Not a good start to our holiday! However I emailed Hoppa sent a copy of our receipt for the taxis and within 10 days paid the money for the taxis back in Full !!! Also our return taxi was on time no problems so I will use them again just double check if you have 2 flight no so so are not left stranded!!!

  • faro

    Airport

  • Punctuality

  • Customer Service

  • Value For Money

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Hoppa_Hero's Response to Familyhol's Review

Written on: 10/09/2017

Good Day,

We apologise for the inconveniences caused to you whilst abroad, but want to thank you for giving us the opportunity to provide you with a resolution to your experience.

Kind Regards,
hoppa Team

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