written by Ryker200 on 17/06/2017
We booked 3 transfers all together 1 private coach to take all 15 of us there and 2 separate shuttles for the return journey as we had 2 different flights booked, the last of the coaches which was booked to leave Palmanova on Monday 12th June at 18.25 from our hotel was an hour late,obviously after 15 mins of it being late I started ringing the tel. no. provided on my confirmation. I must have tried at least 10 times before anyone answered the phone to tell me my coach was delayed and ring back in ten mins if it had not arrived . Again we started ringing, at least 30 calls later as its a recorded message that just cuts off the guy said ring 3 taxis for your party and claim the money back . Fantastic suggestion at peak time ! We rang for a taxi to be told they were busy and could not get all 3 cabs to the airport in time. Finally 1 hour later a very frantic bus driver turned up with several passengers on board in exactly the same situation as us lot. Why did no one ring me on the number I had supplied or the hotel to notify us ???? Terrible experience leaving us 15 mins spare in the airport, very stressed not impressed at all.
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