Worst Experience Ever

Holiday Taxis - www.holidaytaxis.com
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glCurtis471's review of Holiday Taxis - www.holidaytaxis.com

“Worst Experience Ever”

★☆☆☆☆

written by glCurtis471 on 04/11/2016

First of all after arriving at airport in Las Palmas and finding desk and showing our confirmation we were told they could not take us as it was against the law for large buses to go to Puerto De Mogan, we told them it was confirmed and the man at the desk blamed the UK for not knowing Spanish roads after words back and forward and many phone calls he finally told us what coach to get. Then the driver told us he would have to drop us at a taxi rank in Mogan as he couldn't go any further. Well when we arrived and he dropped us at the taxi rank as it happens we were only feet away from our apartment and of course coaches were allowed into Puerto De Mogan. We then tried to find out what time the return coach would pick us up at only to find the office in Gran Canaria is shut on a Sunday, then phoned the emergency number to be told this was not an emergency and to phone the office 24 hours before to get the time. I explained to her it was 24 hours before and the office was shut on a Sunday, she then said I can't help phone tomorrow. I phoned my daughter in Scotland and asked her to phone the office in the UK because it is open on a Sunday and the person she spoke to in the U.K. Was very helpful and told my daughter we were getting picked up at 10.08 am on the Monday morning. We were at the pick up point in plenty of time and the coach did not turn up. I phoned the office at 10.30 am and the person said she would find out where the coach was. I phoned back again at 10.40am and she said the coach would pick us up within 10-15 mins and gave me the coach number. Nearly an hour late we were picked up all very concerning when we knew we had to get the airport on time and also the coach driver had other hotels to go to and pick people up as well. All in all a very anxious time. U.K. Representatives were brilliant overseas representatives very poor and I would never use this company again or recommend it.

  • las palmas

    Airport

  • Punctuality

  • Easy to find

  • Coach

    Type of vehicle

  • Comfort of journey

  • Customer Service

Holidaytaxis's Comment

Written on: 06/11/2016

Good Day,

Thank you for your comments.

It is always appreciated when customers have taken the time to leave us their valued feedback. As you experienced some difficulties, I would like to review your comments in more detail and take this up with our local Supplier. Could I ask you to please supply your reference number? Please send an email detailing all the issues in full to the Customer Service Department.

Kind Regards

Customer Services Team

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