TERRIBLE SERVICE DIDNT TURN UP

Holiday Taxis - www.holidaytaxis.com
★★★★☆
3.9
From 7036 reviews
76.0% of users recommend this

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Daryllouise93's review of Holiday Taxis - www.holidaytaxis.com

“TERRIBLE SERVICE DIDNT TURN UP ”

★☆☆☆☆

written by Daryllouise93 on 25/10/2016

Waited at the airport an hour before I rang the provided number was told someone would be with me in 10 minutes, a lady came over looked at my confirmation sheet went away and called someone left me waiting around 20 minutes without telling me what was happening! When she finally came back she told me they hadn't been told about my booking and as it was a Sunday she couldn't ring the office and I would have to get a taxi. I emailed saying I would like refunding the taxi fare and nobody has contacted me that was over a week ago. Save your money and book elsewhere!

  • Bangkok BKK

    Airport

  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Holidaytaxis's Response to Daryllouise93's Review

Written on: 27/10/2016

Good Day,

Thank you for your comments.

It is always appreciated when customers have taken the time to leave us their valued feedback. As you experienced some difficulties, I would like to review your comments in more detail and take this up with our local Supplier. Could I ask you to please supply your reference number? Please send an email detailing all the issues in full to the Customer Service Department.

Kind Regards


Customer Services Team

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