Unapologetically poor administration

Holiday Taxis - www.holidaytaxis.com
★★★★☆
3.9
76.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Amiran80's review of Holiday Taxis - www.holidaytaxis.com

“Unapologetically poor administration”

★★☆☆☆

written by Amiran80 on 31/08/2015

The drivers and vehicles for our transfers in Lanzarote were great. However, for our return to the airport, the company sent message to us via hotel which gave impression our flight times had altered. Consequently they dropped us off at the airport, 5 and a half hours before our flight departure time. When I raised this with their rep at the airport he told me that the company have no interest in customer complaints and then proceeded to shout insults at me. Awful experience and I will not willingly use this company again. They go under the company name of MTS Globe. I originally booked transfer via Hotels4U, and will book transfers via a different route next time. Live and learn.

  • Lanzarote

    Airport

  • Punctuality

  • Easy to find

  • Mini-Bus

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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