Disappointin

Holiday Taxis - www.holidaytaxis.com
★★★★☆
3.9
76.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

Guest's review of Holiday Taxis - www.holidaytaxis.com

“Disappointin”

★★☆☆☆

written by on 03/08/2015

Having had a good experience using this service in Verona last year we were very disappointed with the service in Barcelona. Had trouble finding the driver who had our name incorrectly spelt, and did not interrupt his mobile call will walking in front of us to his car with little interest. The car turned out to be a standard taxi which we could have hired ourselves at the airport. It smelled strongly of cigarette smoke and the driver spent his time on mobile calls. Was not worth booking in advance for this type of service.

  • Barcelone

    Airport

  • Punctuality

  • Easy to find

  • Car

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

Holidaytaxis's Comment

Written on: 04/08/2015

Thank you for taking the time to send us your feedback. I am sorry to hear of the issues you had. We would be keen to look into this further but to do so will need your booking reference number. Could I ask you to advise of this and then our customer services team can escalate this as appropriate.
Kind regards
Helen

Reply to this comment
Was this review helpful? 0 0