written by Sbignall on 25/07/2015
Excellent customer service when booking made by phone. Private mini bus cost competitive. Met in arrivals by driver waiting with my name on sign.. professional polite 5 star service to hotel. Perfect start to trip.
Departure .. no communication from company re collection time from hotel to airport. I had to ring the UK from milan to have the UK contact the milan branch to provide eta. Hotel advised driver called to say will be 30 mins late. Driver turned up much later was rude abrupt complaining about only have 10 mins notice of job and lived 50km away...said he didn't know about the collection and his office has bad internal communication. Journey of hell back to airport we were really unhappy and disgusted at his manner.
Recommendation .. home bound transport needs better communication in milan otherwise would have given 5 stars.
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