Lack of co-ordination & service

Holiday Taxis - www.holidaytaxis.com
★★★★☆
3.9
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76.0% of users recommend this

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  • Easy to find

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Redlanders's review of Holiday Taxis - www.holidaytaxis.com

“Lack of co-ordination and service”

★☆☆☆☆

written by Redlanders on 25/08/2014

Waited over an hour at the airport so they could fill the bus up with people from other flights.
Did NOT deliver us to our hotel. Were told we would have to walk 450m to our hotel, dragging our suitcases (we are in our 60s & 70s) WAS NOT IMPRESSED.
Was told we would have to meet at the same spot for return transfer. NOT DAMN LIKELY
This was deplorable service by FROM2 contractor.
Will advise our Travel Company not to deal with this company
John & Judith Watts
Brisbane
Australia

  • -10

    Airport

  • Punctuality

  • Easy to find

  • Mini-Bus

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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Holidaytaxis's Response to Redlanders's Review

Written on: 01/09/2014

Hi,

I am sorry to hear that you were not satisfied with our services. If you would like to advise of your booking reference number, I will pass your comments onto our customer services team who can look into this for you. They will also pass these comments back to your travel agent and advise them of the investigation outcome.

Kind Regards
Helen

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