Incompetent from start to finish...avoid

Holiday Taxis - www.holidaytaxis.com
★★★★☆
3.9
76.0% of users recommend this
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Klein422's review of Holiday Taxis - www.holidaytaxis.com

“Incompetent from start to finish...avoid”

★☆☆☆☆

written by Klein422 on 15/06/2014

Rome airport to and from hotel.

3 hours from airport to hotel. Took longer to get to hotel than to fly from Nice to Rome.
Nothing in their instructions is accurate.
Brown column meeting area...column repainted quite a while ago according to Information person at airport.
Rep late in arriving and left us with others staning in airport for over an hour.
When vehicle arrived it was disgusting and driver was miserable. 3 hours in all and not due to traffic!

Instructed to call 48 hours in advance of return day to get time of pickup. Told to call back next day and still no time set.
Finally, pick up at 8:10 but told to be on the street 15 minutes early. Driver arrived at 8:30 and we were the first to be collected. Vehicle marginally better but driver attitude not improved.

In ten years of travel in th E.U. this the worst airpot transfer by far!

I would not give them one star in any category.

  • Rome

    Airport

  • Punctuality

  • Easy to find

  • Other

    Type of vehicle

  • Comfort of journey

  • Customer Service

  • Value For Money

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