written by 285Nicholson on 27/12/2014
The service overall was great. We were picked up promptly and when our arrival was late into Luton the driver was still waiting for us in the terminal. My only concern both at being picked up and returned to the airport was that in both cases (with two different drivers) the windshield wipers and the defogger were not used and it felt a little dangerous in the dark to not be able to see well out of the front or side windows by the passengers. The front windshield became quite fogged over and there was enough rain to create distortion on the glass. Though I'm sure that the drivers could see where they were going, it might feel safer to turn on one or both of these safety features when the conditions are present so the passengers feel safer. Otherwise the service and vehicle were great!
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