Airport Transfers - www.airporttransfers.co.uk

Airport Transfers - www.airporttransfers.co.uk
★★★★★
4.8
99.0% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

“No reply to emails.”

★☆☆☆☆

written by BigAl922 on 21/08/2020

We had our flight to Corfu cancelled on August 18th 2020. We were due to fly out on Sept 3rd. I sent THREE emails to the offices asking for either a refund or voucher to use on future trips. I have had no reply's to these email's, although they say they will endeavour to reply ASAP. I've been using this company for 8 years now. I won't be using them in the future, if no one can be bothered to reply. AIRPORT TRANSFERS, your loss not mine.

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“Very dissapointed this year”

★★☆☆☆

written by BigAl922 on 02/10/2018

Been using this company for years now but this time was the worst ever. It took over 2 hours to go to Kassiopi, normally 1hour 10 mins, but this time we went to Sidari & Roda. The return was nearly as bad. We had to walk half a mile to the village square for a 07-10 pick up having asked for a pick up outside the apartments but, were refused only for the coach to pass them. I don't know if we'll use this company again.

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“Malta trip”

★★★★★

written by on 29/01/2018

We were met at our meeting point at the airport promptly which was perfect start to our holiday and gave us our welcome package. The driver was very friendly and chatty, informed us about the island and it's historical sites and best places of interest to us. As we travelled to our villa we passed through beautiful scenery, thanks to the driver taking a route to show us a few tourist hot spots and advising us were to go. He got us safely to our villa and if we had any issues or wish to go on any trips to call the number for assistance within the time stated. We were a little unsure about our inbound pickup time and read all the info on our vouchers, still unsure I decided to email them the day before. So glad I did, I got a reply within 10mins this was so reassuring and helpful. We were then able to relax and enjoy the last day with knowing all was ok. The driver turned up within the time we were given, arrived safely and quickly at the airport, the driver again very pleasant and helpful with our bags and information about the island. Thank you for the 5* service airporttransfers .

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“reliable and efficient”

★★★★★

written by jacquih1973 on 10/01/2018

very efficient and reliable. Easy booking online and very straght forward. Great value for money, cheapest out of them all. Highly experienced and pleasant drivers.Will definitely use again and again.

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“Took my money, didn't confirm my booking or reply to...”

★☆☆☆☆

written by Renter2014 on 06/01/2018

On 1.1.2018 I booked a taxi for Fuerteventura in February, and received a message saying 'If you do not receive a booking confirmation email from us within 48 hours, you must let us know as failure to do so may lead to missed emails about your booking which we cannot be held responsible for'. I did not receive a booking confirmation email, so after 48 hours I used Airport Transfers' messaging system to ask for assistance, and received the reply 'Your message has been sent, someone will respond shortly'. After 3 more days there was still nothing from Airport Transfers - the only thing that had happened was that they had taken the money from my bank account. Finally I phoned them, and after queuing for 35 minutes I spoke to someone, who told me the company has been moving offices. This has been my worst-ever experience of booking anything online.

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“Good sevice”

★★★★★

written by MrsWoo72 on 03/01/2018

Easy to use. Booked online. Confirmed by phone. No problems despite being picked up at a private villa rather than a hotel. Much quicker than getting the shuttle bus and easier than taxi and much cheaper than hiring a car. What's not to like?!

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“good comms/value but long transfer times”

★★★☆☆

written by sniff on 17/12/2017

The company responds to email queries within a day or so of a query. The prices are good and ccmpare to other companies but not a bargain. We chose the basic offering and for 2 people it was £11. The website is easy to use and the booking process is very good. However, the pickup from Tenerife airport was a bit of a farce. Told a bus was waiting for us but sent to wrong bus stop number and only corrected when I went back to the airport office to query it. For some reason the coach driver wasn't happy during the whole loading process and constantly slamming his paperwork down on his seat, muttering to himself and waving his hands about. We waited an hour to load everyone and then an hour to go the few miles to Los Cristianos having made a number of dropoffs. The return from Los Cristianos included 5 other pickups and took 90 mins from our pickup before we arrived at the airport (thats TFS not TFN). Honest. The driver was a cheerful person and I felt sorry those poor souls who were already on the bus before we boarded. In January we have booked with HOPPA who we have previously used and who tend to use a different transport company at the airport. Lets hope for better things.

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“Reasonable ”

★★★★☆

written by JordynReilly on 14/12/2017

The only criticism I have is that outbound I did not get the speedy shuttle that I requested and had to make do with a coach that called everywhere. I requested the speedy shuttle for a reason namely that I am disabled. However apart from this no complaints regarding the service I received

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“Excellent service highly recommend ”

★★★★★

written by Lagden on 07/12/2017

Would definitely use these again friendly no fuss service

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“No fuss transfer”

★★★★★

written by Michaeljm1974 on 07/12/2017

Airport to hotel and vice versa,prompt pick ups I'd definitely use these again

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“Good service, good value. Easy booking, if any problem...”

★★★★★

written by MarleyBrady on 07/12/2017

Profesjonal, helpdesk, resolving problem with pick up to the Airport.

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“i feel that airport transfers are very good value for...”

★★★★★

written by wbWatson227 on 07/12/2017

i feel that airport transfers are very good value for money have always found that all the staff and the driver has been very helpful

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“Transfer from Tenerife South”

★★★★☆

written by ReeceParks on 06/12/2017

Easy to book Staff ready for us at the airport Return arrangements sent to hotel Bus was speedy and did not call at all hotels

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“Reliable”

★★★★☆

written by Cazzy666 on 05/12/2017

Very good service easy to find and very cheap would use again

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“Excellent Service & easy Transfer ”

★★★★★

written by gclwalker on 05/12/2017

The desk at the airport easy to find staff very helpful, transfer went without a hitch driver kept you informed what was happening. Return journey time notified via hotel & pick up was prompt

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“excellent servie”

★★★★★

written by ianandtraceyownsworth on 04/12/2017

polite drivers lovely clean cars prompt and on time all that you need from a transfer service.

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“Absolutely fantastic service”

★★★★★

written by LindseyDaugherty278 on 04/12/2017

Easy worry free transfer and return pick up was straight forward, information in hotel on pick up times etc. Will reccomened and use again for sure

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“HAVE USED AIRPORT TRANSFERS A FEW TIMES IN TENERIFE...”

★★★★★

written by on 04/12/2017

HAVE USED AIRPORT TRANSFERS A FEW TIMES IN TENERIFE AND HAVE BEEN VERY SATISFIED

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“Smooth Transfer”

★★★★★

written by 290Maxwell on 03/12/2017

Return Transfer from Tenerife South to Playa de America, couldn't have been easier, also reasonable price. I would recommend to travellers.Date of transfer November 2017.

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“Quick and easy ”

★★★★★

written by on 01/12/2017

Quick and easy to book with great staff at airport to help you.I would definitely book again and recommended them to friends and family as the price was great as well as the transfer very clean.Our bus driver was very kind and spoke good English also on return journey

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Asked by Vch327 on 7th August 2020 Report this content
I booked a transfer with this company in July which was transferable due to Covid 19. The flight was cancelled and I've emailed them several times to change the transfer but haven't received any response. What else can I do to contact them as there is no telephone number on their Web page?

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Asked by Andreacain21 on 13th June 2015 Report this content
Has anybody used this company in Tunisia enfihida airport and is it any good?

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Answers (1)
Report this content Pecker53 Written on: 16/06/2015
We used them in New York and they were very good. A bit more expensive but very good.
Asked by Somersetstargazer on 6th March 2014 Report this content
After reading reviews for airport transfers I booked with Airport Transfers as it had such good reviews. However, when I printed my Transfer Voucher I was alarmed to see that the supplier reference is Holiday Taxis. The reviews for this company are very poor and I would not have booked with them by choice. Which company will be transferring me between Gran Canaria and Arguineguin? Have I the right to cancel this booking as I do not want to be let down?

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Answers (9)
Report this content PrestonBlac Written on: 07/03/2014
I believe Airport Transfers are only agents for the various taxi companies at many airports around the world. Obviously some of the taxi companies will be good and some not so. The review for Airport Transfers was merely about their effeciency in arranging the transfer and not the taxi company they used. In my case the taxi company was also good so a good review. Perhaps you could ask Airport Transfers if they have another taxi company from your particular airport. I'm sure that there are several. Cannot say about your right to cancel.
Report this content Heenan73 Written on: 07/03/2014
There are a score of 'agents', but only one or two transfer companies. Check the paperwork carefully, and make sure you have full documentation with you when you go. Neither of the companies you mention actually provide the service, so the best policy is 'book the cheapest' - you'll be on the same bus as people who paid five times as much, thinking 'the most expensive MUST be the best'!
Report this content Chelleys Written on: 07/03/2014
Hiya xx We used this company on Tenerife and they were brilliant x I'm afraid I've no idea about Gran Canaria sorry xx Have you tried emailing them your concern?
Report this content sugar18 Written on: 07/03/2014
Hi, I have never had a problem with any of the operators from this company. Hope this help.
Report this content joshaw47 Written on: 07/03/2014
Airport Transfers are a trading name of Sunshine and as such I believe they use different local agents at different airports. The company that ferried us in the Algarve were called Cabfind International.I have only just realised this on checking back on my previous paperwork. We booked a shuttle and on both outward and return we had a private taxi. Service was amazing so I do not think you will be disappointed but it may differ at different resorts.I am sure if you contact Airport Transfers and voice your concern then they will help you out.
Report this content jonmarsh1 Written on: 07/03/2014
I booked through suntransfers and had no problems at all,only first class service.
Report this content p38jlightning Written on: 07/03/2014
Hi I used the airport transfer and everything went smooth. You will need check their terms and conditions on how to handle Your case.
Report this content Del51 Written on: 08/03/2014
I am sorry we used airport transfers for Tenerife, not Grand Canaria
Report this content Nobibaldwin Written on: 10/03/2014
When I've used this conpany I've seen the same supplier reference differences, but I've never had an issue with the transfers, even in Morrocco where I've used them a few times. I think that you need to realise, as others have already responded, that Airport Transfers really is just a consolidator that facilitates your transfer, and if they experienced too many issues with a local tranfer agency they'd most likley drop them quickly from their list of suppliers to protect their business.
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