Appalling management & customer service

Click here if this is your business
★★☆☆☆
1.8
18.0% of users recommend this
  • Ease of booking

  • Security

  • Value For Money

Click here if this is your business

Guest's review of The Forge Airport Parking, Bristol www.parking4bristolairport.co.uk

“Appalling management and customer service”

★☆☆☆☆

written by on 01/09/2015

I've been using Forge for 10 years. Unfortunately recently, I was charged twice for a booking - Forge's error, which they are now trying to duck out of repaying. Very unfortunate as I've been a loyal customer until now. Shocking way to treat customers. I'm trying to speak to them about it, but I've been trying for 2 months. This mysterious 'Dawn' doesn't respond to phone messages, contact us forms, or emails. I would give up, it's only £31, but it's my £31. I'd rather pay more and park elsewhere from now on.
Lesson for businesses - treat customers fairly - especially your loyal ones!!

  • Ease of booking

  • Security

  • Value For Money

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