Terrible Service

I went to India for a meeting and booked Secureparkheathrow for my BMW 7 series Meet & Greet service. On arrival to Heathrow I have to wait for 45 minutes to 1 hr for my car to be collected ( called 8-10 times to get through the office). The driver was very new and he does not know even the routine protocols and did not give any paperwork and was asking me the normal procedures. Reluctantly, I gave my car and called the office and was reassured that my car was in safe hands. On return I have to make minimum 50 phone calls before getting some one to answer my phone call. Even the airport authorities and the police failed to track the person in-charge. Registered the case with Police with other similar episodes and was told that CID is investigation. At-last after 3 1/2 hrs, I got my car at 22.45 ( Landed at 18 :30) with no clear & sensible explanation. I was glad to see my car and drove home after a long journey. Never going to use these people again.

Please DO NOT USE THIS COMPANY FOR YOUR CAR