DO NOT USE THIS SERVICE!!!!

Initially when we came to drop our car off the guy was very nice and friendly. We gave him our car and felt it was in good hands.

We came back from holiday a day later than we booked. My mother called them and explained and they were happy to keep it for another day and just to pay £10 when we pick the car up. Fab!

We turned up to collect our car and was told they will be about 10 minutes as they need to collect it and bring it to us.our flight came in earlier than expected. We waited for around half an hour to which the guy said I'm really sorry but we had to change the drivers because we couldn't get a 6 foot 4 driver into your car.

The weather was extremely Icy and was Infact -8. When my partner went to get into the drivers side he couldn't open the door from the outside I hoped into the passengers side and opened it from the inside. We just assumed that because it was so cold that it had iced up a bit. We drove down the road about an hour and parked to go to the shop. When we came back to the car my partner tried to open the drivers side door. It was at this point we realised that it was Infact broken and couldn't be opened from the outside. I immediately called the office and they said that I would have to wait until the office opened and gave me a time. I called the office at the time they stayed and they said no were wrong call back on this time. After trying a further time I spoke to a lady and again explained the situation she said for me to email over everything. I did what they asked and waited for a reply. Still waiting I emailed them again and again and again. I called twice and finally spoke to someone who said they will have to do an investigation. I then heard nothing so I contacted them again and the guy on the phone would not allow me to speak. He spoke over me and just kept saying that it's a mechanical fault but they will investigate. After me trying to speak and him not allowing me I put the phone down. I then heard nothing again for a few days and called them back, it was the same guy he apologised for speaking over me and then tried to listen to what I had to say. He said that can I get an estimate and send it to them about the damage and find what the cause was to then see who is liable. I went to many garages to find the cheapest price and found a quote. I asked the garage what could have caused this and they said it has been from sheer force trying to open the door that has snapped the bracket off inside this was not a mechanical fault. I then explained my situation and they gave me all the details for them to contact them and launch their investigation. I called the company back up and explained he asked me to send it over. I sent it over and heard nothing for a week. I called and they said that the guy that deals with it isn't in but he'll let him know. I explained that this really isn't on and his reply was he will be in touch Monday. It's now Tuesday after the Monday and after having to send yet another email asking they have replied saying they have asked the drivers they have all said no so they won't do anything about it because they presume it's a mechanical fault. Of course the drivers are going to say they haven't done anything! They haven't contacted the garage or anything. I am not in the process of court proceedings. A company like this Should not get away with acting like this. First of all breaking my car then the bad customer service to now not even taking responsibility! I am so angry as this car was bought for me as a Christmas present and they have broken it!

Since posting reviews and even more emails back and forth with them
not taking responsibility, i stated I would be getting a report from the
garage for them and to go to a small claims court as they hadn't even
phoned the garage. After many emails I then received a phone call
firstly apologising for the customer service and stating that he Infact
had read everything between me and the guy dealing with it and took it
upon himself to contact the garage. They will now take responsibility
and pay for the damage caused. Finally!!! I emailed them my bank details
and the money for the car was in my bank account before the end of the
day.

Yes I received my money but what I had to go through to get it and
the sheer inconvenience it caused was ridiculous. I am happy that
justice was served in the end after battling with them for so long. I
would still never use their service again and still recommend to not use
them.