Written on: 08/08/2012 by flowers22
We left our car with First Choice parking for a week.
On return, tired, at 1 o'clock in the morning we checked the car in the street lights. All seemed fine,so we drove away, although my husband did comment that a lot of petrol had been used.
Three days later, when the car was next used, we noticed that the cigarette lighter was not there. This had not been immediately obvious, as it is on the console between the two front seats behind the handbrake.
I telephoned the company to ask if they could look for it and was told that they bear no responsiblity for anything in the interior of the car. As I was trying to explain that this was a fixture and fitting of the car I was shouted at and told to shut up by their employee. When he calmed down, he apologised and asked me to email the company director and assured me he would return my call within a couple of hours.
Eventually 6 hours later I called again. The company director told me that it was not an important thing and I was to forget about it. His company have no liability for ANYTHING inside the car, gear stick, steering wheel, anything! He said that I should have informed them that the lighter was there before I left the car with them!
He was unconcerned that any of his employees may have a relaxed attitude to being light-fingered.
I had fully cleaned the car before we left to ensure that nothing of value was in it, as I always do. I didn't expect to have to remove anything that wasn't nailed down.
It is of very little value, what I was astonished at was their attitude of when I sought their help to recover it. I don't think they have heard of customer service.
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