written by DebraBoss on 08/07/2018
We left our car with Meet and Greet at East Midlands airport on 6th of June 2018 and, before going to the airport my husband had the car washed as he always likes it to look nice being as it is the first new car he has had and was brand new in October 2016. Upon out return in the early hours of the 21st June 2018 he was handed a piece of paper saying that he would need to take the car to a car wash because it was absolutely filthy as they are having construction work done and there was a large amount of dust because of it and they had been unable to get it cleaned prior to our arrival and to send in the bill and we would be reimbursed for the cost. When the car was washed my husband saw scratches and a small dent in the rear passenger door which were not there before ( he always wipes the car down after it has been washed so knows every inch of the car ). He contacted the airport who asked him to provide pictures of the " alleged" damage which he did. They then sent back a picture which they say is off their high resolution camera showing the damage already there yet, despite putting it on full magnification, we cannot see any marks on their picture at all. We were also told that their terms and conditions state that any damage must be reported to them prior to leaving the airport. HOW? It was approximately 01:00 hrs when we went to collect the car so it was dark. The car had a thick layer of dust on it so how were we supposed to see the damage? My husband put it to them that he believes they KNEW the car had been damaged in their car and was deliberately left in an area where the dust would cover it up and then the car was delivered to us so we could not see the damage and they could try to wriggle out of their responsibility by using the terms and conditions card.My husband has asked them THREE times for the name of their Public Liability insurer and has been ignored every time nor have we got the £12 car washing fee back yet. This is a truthful account of how Meet and Greet parking at East Midlands airport have treated us I will leave it up to each of you to decide if you are going to use them but, if you take our advise, before leaving your vehicle TAKE PLENTY OF PICTURES OF IT and make them aware of you doing it and if they deliver your car to you in a filthy condition refuse to take it away until such time it has been cleaned there and you can examine it before leaving. We have already persuaded some of our friends to get to this airport via other means and we won't be parking there again
written by on 03/08/2017
We booked for a July holiday and were upgraded to a closer car-park. On arrival, the ANPR system did not recognise my number-plate. Pressed button and was allowed entry but double-checked I would not have issues on exiting and was satisfactorily reassured. Unfortunately I could not exit. Pressed for assistance - nothing for 5 minutes and then hung up on me. Tried again, no response. Changed exit-lane and same problem. Another 5 minute wait before someone actually let me out. Complete farce - will use taxi next time!
written by Hamiltonxd491 on 10/03/2016
Convenient , easy parking but on return from the last 2 visits to see me in Tenerife my partner has found deliberate scratches down the sides of his vehicles . He took extra care on parking this last visit so he thought it very safe but to no avail , a new discovery damaged again . In future he will either avoid parking there altogether or use the park & delivery system. Is there no security ?
written by Smithyneal on 05/10/2015
I have travelled back to East Midlands Airport twice in the last ten days from Malaga once on Jet2 and once on Ryanair. They were both short business trips and on both occasions it took some 40 minutes to get through passport control. Both the passport control facilities and the baggage reclaim facilities are completely inadequate for the number of passengers using the airport. I hope to hear that there are plans to enlarge and improve the facilities in the near future.
written by sunshinesally1 on 05/02/2015
This is a VERY efficient airport well planned out easy to navigate etc good parking / shuttle service really good selection of restaurants and shops and seating areas. The security check inn is always relatively easy as easy as these things can be & on return the luggage has always arrived promptly our return flight last week we landed at 7.04pm we returned to the airport building through security collected our luggage caught the shuttle buss to the air park and were in the car and on our way home by 7.30 I have no complaints and have used this airport about 9 times now
written by unhappyboater on 14/06/2014
on return from holiday we caught the shuttle bus to jet park 1 to discover the car park virtually empty all the cars that were there including ours had disappeared we asked about 20 young people what had happened and they said they were holding a festival they told us our car had probably been removed it was parked on row g we were told to look around for it.we eventually found it in a corner i cannot understand how anyone could move it because it was locked in 1 st gear with the hand brake on . the car park was not secure no barriers were working i can only be thankful i got back in time before the festival kicked off the festival is the very last place i would have parked my car i would have rather parked on an estate and it would have been free
written by Willoughbydb310 on 07/04/2014
The meet and greet car park is an excellent service at East Midlands Airport. We travel quite frequently and will use this service again. We will defiantely recommend this service to our family and friends. We liked the fact that staff met us on arrival. They were polite and helpful. When we arrived back we had no problems locating our car.
written by lgCahill440 on 05/04/2014
We are both OAP,s and were quite worried about finding and parking at EM, but when we booked on line with Jet Plus -which was an easy process we were given a map on completion and we just followed th map - easy. The only problem we had was on entering and leaving the car park we had to ask for help, which was very prompt, so not really a big problem. having parked the car, there was plenty of spaces, a short walk to the bus stop and picked up within 5 minutes. THANKYOU
written by Mjl0072005 on 05/04/2014
Good location at short stay. Number plate recognition did not work on entry, so make sure you have ref number waited a few minutes at gate. Great parking for location to arrivals and departures
written by Brewlash on 04/04/2014
Long stay car park 1, Certainly needs more space to park cars, really difficult to park in the dark hours. The white lines separating cars are not good, MORE SPACE LESS CARS so I suppose you have no chance of that! Also could do with someone making sure cars are parked better. Took me longer to walk to departures than 3-5 mins as advertised. Have to walk the long way round because of cars so close. However airport was a dream to depart and return, very good indeed. Would certainly use again but would find alternative parking.
written by Drewj414 on 03/04/2014
recommend this service great experience and peace of mind about my car.
written by on 03/04/2014
when I booked car parking, I was offered an express lane security pass for £3.00 Bargain, I thought, and bought one. When I arrived a the airport, I found that there wasn't an express lane and I had to queue with all the people who'd had more sense than to fall for this.
written by susanjac on 02/04/2014
number plate recognition is fantastic - straight in and out of car park.
written by Olliefonz on 02/04/2014
The booking system and information provided meant that my trip from Stafford to East Midlands Airport (with the use of a gps) was clear and easy. The signage for the various car parks once on the airport site was clear and easy to follow. The parking was easy. I have mentioned that it would be a good idea to put arrows/chevrons on the fence barrier leading up to the bus stop so that when walking towards the bus stop you can see where the ramp is, rather than try and scale the grass verge/mound with a suitcase.
written by postlady8 on 01/04/2014
It is nice to get off the plane and within minutes be on your way home, without have all the hassel of getting a taxi or bus home.
written by DavidB-Wolves on 31/03/2014
I have parked on the EMA parks on a number of occassions over the years, but the last 2 times I have flown from EMA I used the Meet and Greet Service, and I have found the whole experience to be superb. From the ease of on-line booking to the excellence of the staff there, I cannot fault the operation. Well done and thank you. Here's to the next time
written by PorterCooper485 on 31/03/2014
great service nice staff car waiting on arrival,thanks very much will use you again, thankyou.
written by O'Keefe278 on 31/03/2014
From booking to coming home it has been a great. Booking in was easy, entering the car park and exiting was a doddle. The only downside is when you get off the plane you are left queuing outside at passport control not much fun when it's cold and raining.
written by on 29/03/2014
Great service , only short walk to the terminal , always good especially when it's raining ...
written by Halam on 29/03/2014
You help make the start and finish to a holiday, an excellent experience. Would recommend you to everyone. Thank You
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers