ADP Parking Gatwick Airport - www.adpparking.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Disgusting service”
Written on: 04/12/2012 by Angel_Delight_42 (2 reviews written)
Do not use this company - BE AWARE!!!!! I booked my car into this Company to be picked up on 28th Dec 2012 (I booked it on 22nd Oct). I had no confirmation from then that this had been booked so I tried calling them. No reply!!!! So I emailed them....no reply!! since then I've made SEVERAL phone calls. No one ever answers the phone so I've had to leave voicemails and I've also sent TONS and TONS of emails telling them that I do not want there services. They've only gone and taken £35... (read more)
★★☆☆☆
“Still waiting for refund”
Written on: 30/11/2012
Very disappointed with this company. Problems with booking, confirmation didn't arrive until a few days after. Because of a computer problem there was a double booking; I am still waiting for the refund more than a month after the date. It took more than 20 minutes until the driver arrived, both at departure and arrival, appr 30 minutes. I tried to phone several times to ask about the refund but there is no answer. (read more)
★☆☆☆☆
“Do use this company you may not get you car back for days!”
Written on: 20/11/2012
I left my car with ADP parking on the 5/11/12 they were late collecting my car, but that was nothing compared to our return on the 12th. We called ADP when we were collecting our cases only to be told our car was locked in a compound (read more)
★☆☆☆☆
“DAMAGED MY CAR!!!”
Written on: 14/11/2012 by Zammo40 (1 review written)
What can I say...ADP PARKING GATWICK AIRPORT are absolute rubbish and you'd be better to set fire to your money than pay these fools. In truth, I don't normally read reviews but please please take on board other peoples comments as well as my own. I recently booked with ADP and pretty much experienced the same appalling and lacklustre level of service as others on here - firstly it takes a lot of effort to get through to the mobile number given on the ADP website, the main line telephone... (read more)
★☆☆☆☆
“Appalling Parking Debacle”
Written on: 12/10/2012
Thank goodness for the internet where comments can be left to enable potential customers an informed choice of whether to use this company or not. It's a pity i didn't read the reviews before making my booking! I made my booking by email 23rd September 2012 completing all the necessary information including name , address, fight number, vehicle colour, make and registration contact number. I then received a purchase receipt of the financial transaction with details and contact number to call... (read more)
Mickrf's Comment
Written on: 15/10/2012
Well finally reached Julie at 21.30 hours on 12-10-2012. She promised to send an email with an apology and a refund. E mail checked and apology recieved together with a copy of the refund. Now waiting for the funds to clear as of 15-10-2012.
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Mickrf's Comment
Written on: 20/10/2012
Refund recieved as advised
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Countessdenero's Comment
Written on: 22/10/2012
AVOID AVOID AVOID.... Rip off merchants. Promise to email confirmation of booking, bu when you dare to ask the day before you are supposed to meet them, their rep becomes abusive and swears at you. Then tells you that your order will be cancelled but you wont be eligible for a refund!!! ]
AVOID!!! you have been warned.
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Avpca's Comment
Written on: 12/11/2012
If you've had a bad experience with this company, you should report them to Surrey Trading Standards - call the Citizens Advice consumer helpline on 08454 04 05 06.
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★★★★☆
“Dont believe everything you hear!”
Written on: 12/10/2012
I have now used adp parking for a number of years and have always been fairly happy and returned to the cheap service. One thing i have learned as a regular gatwick user is that this business seems very cut throat with the bigger firms trying to give others a bad reputation and steel their customers. On one occasion when i did have to wait 10mins or so for my car to be collected i was made fully aware, and they kept in contact with me letting me know how near the driver was and were very... (read more)
Olliehardo's Comment
Written on: 13/10/2012
Every now and then when the bad reviews are coming thick and fast a rogue good review appears on this site. I must admit they are getting better its normally some one who doesn't write English very well. I think you are naive to think that people will believe that almost 90 reviews in less than a year are made up to put a company out of business. For anyone that might be swayed by your ridiculous comments may I suggest you try to post a made up bad review on this site. All negative reviews are verified.I had to send in proof of out of pocket expenses of which there were £560.00 and all the emails between myself and ADP before my review was posted. Anyone looking at this site should be very sceptical of your review which seems to slander other companies more than it supports ADP. If you are uncertain do a search on the owner of ADP parking and then see if you want to give her your hard earned cash and more importantly your car,. And if you still think its such a bargain you cant afford not to, take a very warm coat for your long wait and have lots of extra cash available for your alternative journey home and the parking tickets that could arrive through your letterbox a week later
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Wishihadreadthereviews's Comment
Written on: 16/11/2012
YOU HAVE BEEN EXTREMELY LUCK, OR YOU WORK FOR ADP?
check out Gatwick Blog. 80 bad reviews!!! Three times vehicles have been locked up in a compound because Adp didnt pay the rent. People have not been kept waiting for hours... but for DAYS!
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★☆☆☆☆
“DONT DO IT, PAY FOR A PROPER COMPANY. ADP PARKING A SHAM”
Written on: 12/10/2012 by JOANN33
i was totally amazed by the lack of commitment to this FIRM, i went to gat wick on 14 sept and returned a week later to have to wait for 2 hours for my car to be RETURNED, no meet and greet what so EVER, phone became UNOBTAINABLE, what a SURPRISE, couldnt get hold of ANYONE. then at 5.45 in morining my car finally arrived after 2 HOURS, needles to say i was fit to BURST, when i did manage to get through after 15 phone CALLS, i had a cocky little jobsworth on the other end being quit... (read more)
Mickrf's Response to JOANN33's Review
Written on: 12/10/2012
Report them to trading standards 0845 40 40 506. Nothing will be done until we all do this
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★☆☆☆☆
“Rubbish”
Written on: 05/10/2012 by Elizabe
beware they do not turn up and they do not respond to any form of communication (read more)
★☆☆☆☆
“Useless, do not use!”
Written on: 01/10/2012 by TimmoG (1 review written)
Oh how I had read these reviews myself before booking with these ADP sharks. I went for what seemed like a great deal: Drop your car off at the Gatwick terminal and it will be there for you when you get back from your trip, all for the same price as regular off-site parking. Terrible decision! My drop-off went off smoothly but on returning I could not get hold of them. Initially it just rang and then was engaged for 2 AND HALF HOURS! Finally got through and then had to wait another 30min... (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY”
Written on: 27/09/2012 by kerrymcg (1 review written)
All seemed too good, booking easy, cheap price, guy turned up to collect our car only 5 minutes late. Then we came home! Called to say we were at baggage collection, told they would be there in 15 minutes. 30 minutes later I called again to be told they were 5 minutes away and there was a jam coming in to drop-off (there wasn't). Rang again after 45 minutes and was asked for the registration of my car, told they would look into it and call back- they didn't. Rang after an hour and got a very... (read more)
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Showing 1 - 10 of 83 Reviews
★☆☆☆☆
“Don't Get Caught!!!!!!!!!!!!!”
Written on: 26/09/2012
Fell for the cheap price & when no confirmation e-mail arrived I read the reviews - TO LATE. Tried emailing with no response,tried phoning but "this call is unable to be taken & you can't leave a message". Phoned the mobile number and got the guy who works the car park. He took my details and said he would talk to the boss but guess what ,still no response.Have requested a full refund but we all know what will happen to that.Since had to rebook my parking requirements so it's cost much more... (read more)
★☆☆☆☆
“Do Not Book with this company”
Written on: 21/09/2012 by Sheiladavies123 (4 reviews written)
I booked a Meet and Greet Service for Gatwick Airport with this company for June 2012. Unfortunately due to an injury we had to cancel our holiday. I rang and emailed cancelling this booking. I was told I would get a refund. I have NEVER received this. I have called them on the following occasions and every time when I manage to get through (this is not always possible) I speak to either Milly or Julie or Louise and they assure me that I will get a refund that day - NEVER arrives. I... (read more)
Olliehardo's Response to Sheiladavies123's Review
Written on: 21/09/2012
Trust me, you got off lightly. Like myself and many other people on this site you could have ended up with bills running into hundreds of pounds if they had taken your car and lost it or if they hadn't turned up at all and you had to pay again to another company or miss your flight.I know its not what you want to hear but don't waste your time on it you won't get your money back put it down to a lucky escape!!
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Sheiladavies123's Response to Sheiladavies123's Review
Written on: 21/09/2012
I agree with you totally. I have heard some real horror stories about this company and as you say, have put it down to experience and have given up on the refund. I can't believe the website for ADP parking is still coming up and they are still taking bookings. Ir's criminal.
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★☆☆☆☆
“STAY AWAY AT ALL COSTS - COWBOYS DOESN'T DESCRIBE ADP”
Written on: 19/09/2012
After returning from holiday to find our vehicle damaged in two places and then receiving a parking fine whilst we were away on holiday, I think you can sum up our opinions of ADP. Its impossible to contact them on their phones. They don't reply to messages left and eventually send what can only be described as a joke e-mail denying any responsibility against any damage and then comically offering a courtesy stay with them as a good will gesture...................If you want to know your... (read more)
★☆☆☆☆
“AVOID like the PLAGUE!!!”
Written on: 18/09/2012 by stephlee88 (1 review written)
Went with this company because they were £20 cheaper than those I usually go with. I first became suspicious when I didn't receive a confirmation email. I tried to ring them to query it a few days later but both the telephone numbers provided were constantly engaged or would just cut off. Was almost like somebody was hanging up on purpose or just left the phone off the hook. I then googled reviews and was horrified at some of the stories I read. I thought "I can't let this happen to me".... (read more)
Smurdock's Response to stephlee88's Review
Written on: 19/09/2012
i TOTALLY AGREE WITH THIS REVIEW !!! I booked this company because the price looked good but i became suspicious as it seemed too good to be true, it was !! when i tried to call them to cancel no-one ever answered the phone but the call kept being cut off as if they are ending the call. i tried to cancel by sending numerous emails but they were all ignored. Now im not even that bothered about the £35 im just really glad i never trusted them with my car. This company should be closed down. Anyone with any sense should avoid them at all costs...
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★☆☆☆☆
“Still Waiting for Expenses Refund frm April 2012.”
Written on: 13/09/2012
I booked because they were cheap, big mistake! My car was not returned on time and actually turned up 2 days later after leaving me standing at Gatwick for 6 hours! I met with Millie who told me she would refund the out of pocket expenses of a hire car and extra fuel for the return journey. After months of chasing and e-mails from ADP promising to refund the money, still nothing and very little hope from the look of it. I don't know where to go from here, it would appear I only have the... (read more)
Sinisaberdovic's Comment
Written on: 18/10/2012
Yes I was without the car back in April 2012 . (Name removed) have promised to send cheque or account. Only lays to today 17 October 2012. Wish to take her to Civic Court and to do together with more people.
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★★★★★
“Excellent service”
Written on: 02/09/2012 by ASAL
I booked parking services with ADP for a week in August 2012. Soon after payment, I did read this review blog and was worried. I rang them up on the mobile number provided and queried them about the bad reviews. Mellie Stojanovic , who answered the phone explained to me that they had had previous issues and assured me that things had now been sorted. I was travelling with my wife and 3 small children catching an early morning flight and was still concerned. However, I was pleasantly... (read more)
Msnorwell's Response to ASAL's Review
Written on: 04/09/2012
You were extremely lucky that (name removed) (or anyone at ADP parking) answered the phone.
When you next speak to (name removed) - can you ask her when she is going to refund my booking fee following cancellation in March 2012?
Thanks!!!
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★★★★☆
“Parking 25 July - 10 Aug ”
Written on: 02/09/2012 by JC12345
Having seen some of the reviews I was al little worried - but for me they did exactly what they said on the tin. Picked the car up and delivered it back all within 30 minutes of me phoning. (read more)
★☆☆☆☆
“ADP Parking contact”
Written on: 22/08/2012 by saraheason (1 review written)
Does anybody have an email address for this company? I wish to cancel my booking but the website makes it impossible (read more)
Paynep329's Response to saraheason's Review
Written on: 07/09/2012
Saraheason
I had a similarproblem. I received no email confirmation of my booking. Hence I tried to contact them (there was only a ridiculous message system with CAPTCHA, no phone numbers) This didnot work. There were no phone calls from them at any time.
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Saraheason's Response to saraheason's Review
Written on: 07/09/2012
I now have an email address if anybody else needs to contact them... info@adpparking.co.uk (of course so simple!!!).. I have now cancelled but still waiting for refund.. early days yet.
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★☆☆☆☆
“Missed our flight and ruined a holiday to Italy for 8 !”
Written on: 14/08/2012
No answer the night before or the morning of. Turned up to Gatwick and they were not there! We had 2 cars and 4 children! We didn't know what to do! We asked around and was told about ADPs reputation. I can't believe I trusted them. By the time, we parked in long stay, caught a bus with all our luggage, they wouldn't check us in and we missed our flight! ADP cost us an hour and £500 in rescheduling and £182 in long stay parking fees. Never ever use ADP! Watchdog are also getting this... (read more)
Saraheason's Comment
Written on: 22/08/2012
Does anybody have a contact number for this firm? or email address? I wish to cancel my booking but the website makes it impossible
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Rodmax22's Comment
Written on: 22/08/2012
Really sorry to hear about your experience.
What are you doing to try and get your money back?
Have you had any contact from the company owner?
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Grayktaylor's Comment
Written on: 04/09/2012
we had the same problem at the end of august. No answer from phone when we arrived, lucky I am not a patient person and we found out about their reputation and quickly found another company.
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★★★★★
“Could not have asked for more :-)”
Written on: 13/07/2012 by Louisexy (1 review written)
They say 1 good review is worth 10 bad reviews, i can't fault ADP parking at all ! 20 mins before we arrived I called them and a short time after we arrived a lovely man checked then took the car, on the way back my flight was delayed by 24hrs !! Complete nightmare ! But adp were very understanding and 20 mins after I landed I was back in my car, they asked that I pay £10 for the extra day which I was more than happy with, they could have taken advantage and charged more. I had no cash on... (read more)
Msnorwell's Response to Louisexy's Review
Written on: 14/07/2012
Please can you call the 'nice lady in the office' and ask her to refund me my payment made in March - as per their Terms & Conditions - following my cancellation?
The 'nice lady inthe office' never answers the phones in my experience (and in many others' experience), nor has she responded to countless Emails and a registered letter.
Let me know and I will give you all my details for you to contact 'the nice lady in the office' on my behalf..
Good luck in October by the way!
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Stephieblueyes's Response to Louisexy's Review
Written on: 24/07/2012
I also would like a refund from the "nice lady in the office" as I cancelled the service back in June and am still waiting for my refund. I finally received an email to say that the cheque was in the post. Off I went on holiday happy to think the issue had finally been resolved after sending countless emails and leaving messages. When I returned there was no cheque waiting for me as promised and now I can't get through to the number as constantly engaged and no one is replying to my emails!! If you happen to call the " nice lady in the office" again please tell her to send my refund! Thanks
Steph Richards
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See next 10 reviews
Showing 11 - 20 of 83 Reviews
★☆☆☆☆
“Bunch of Cowboys”
Written on: 24/06/2012
I think I have had the same problem as most people ignoring my emails and phone calls when I was asking for a refund, I sent another email just saying I wasn't impressed with there customer service and she replied very quickly asking me to forward on the full details, I told her I wanted to cancel my booking as my holiday had been cancelled by my tour operator again this is a month later and still no reply, I contacted my credit card company and they dealt with my case that was on friday and... (read more)
Guest's Comment
Written on: 27/06/2012
Does anyone have any contact numbers or emails for the owner Millie?
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★☆☆☆☆
“Didn't even use & can't get a refund”
Written on: 23/06/2012 by Stephieblueyes (1 review written)
I booked this & stupidly didn't read any reviews which I normally do. After seeing all the reviews on how hideous this service is I emailed and rang numerous times. I finally got through to a lady and she agreed to a refund. 7 days and still no refund. I have since called about 20 times to no answer & emailed at least 6 times. I got through to a guy who took my details and said someone would call the next morning. Still nothing and still no refund. If it takes this long to get a refund I can... (read more)
★☆☆☆☆
“It may be the cheapest - but DO NOT book !!!”
Written on: 21/06/2012 by ahepden (1 review written)
we contacted ADP when we arrived and they said phone back when you have your cases. We phoned again to say we had cases and on our way out, we contacted them 7 more times after that standing in the rain late at night. The excuse was the police block, there was lots of people waiting for their cars but in the end we was lift waiting on our own. Our car was the only one stopped !! I don't think so. They should have told us to wait in the terminal if they couldn't get our car back on time but... (read more)
★★★★★
“its owsom”
Written on: 04/06/2012
i used ADP & it was a v.good experiance for me to booked them. i realy appreciate their service and sttaf, every 1 was v.helpfull. once i get to the airport, driver was already waiting for us over there with my car details & when came back from my holidays. it was same like i sad. i recomend to use that compeny for cheap & nice parking. (read more)
Olliehardo's Comment
Written on: 02/07/2012
(Name removed) obviously got one of her friends to write a review., or perhaps she wrote it herself. I have many e mails from her wrote in a similar style as this, bad spelling and bad English.
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Guest's Comment
Written on: 10/07/2012
Cannot believe the standard of spelling or Grammar. This is clearly
written by someone trying to cover how completely rubbish they are.
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Adparecriminals's Comment
Written on: 27/08/2012
I'm certianly not going to take advice from this illiterate person who cant spell awesome.. probably a henchman of adp parking. everyone else seems to realise they are rubbish
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★☆☆☆☆
“USE THEM AT YOUR PERIL”
Written on: 03/06/2012
Just to add our experience the excuse for a female that answers the phone needs a good slap and when I find out where she lives she is gonna get one. Bad eneough messing the adults about but not my three young kids who were freezing in the cold early morning.So you excuse for a human being watch your back because when I find out and I will, your gonna wish you got a job with a responsible company- see you soon (read more)
Olliehardo's Comment
Written on: 02/07/2012
The woman that answers the phone is the woman that owns the irresponsible company of Old Orchard, Church Lane, Burstow
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Splinters24Hour's Comment
Written on: 02/07/2012
Thanks for that
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★☆☆☆☆
“DON'T USE, COMPLAIN TO TRADING STANDARDS AS ON THE...”
Written on: 30/05/2012 by HeatherHawkeySoar (1 review written)
We put a review on this site a month or so back after our car wasn't returned when we arrived back at Gatwick. We did get it back 48hours later but SO much agro & expense involved. The Daily Mail later contacted me having picked up on the story & it is featured (small) in today's Money Mail section about holiday scams - so let's hope now it has "gone public" that they will get closed down as they should have been long ago. Trading Standards in Surrey contacted me yesterday (having never... (read more)
Msnorwell's Response to HeatherHawkeySoar's Review
Written on: 30/05/2012
Please can you provide the name / contact details (telephone, Email address etc) for Surrey Trading Standards?
I have been passed from pillar to post by West Sussex and other Gatwick local T/Standards and Citizens Advice - not one of them wanting to take responsibility for my complaint.
I have also been told that private consumers are not able to raise issues with Trading Standards directly - they are required to go through Citizens Advice (who are worse than useless).
I am awaiting a refund from ADP following a cancellation 2 months ago - I have sent countless Emails, a recorded delivery letter and tried telephoning scores of times (no answer).
Many thanks.
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Heatherhawkeysoar's Response to HeatherHawkeySoar's Review
Written on: 31/05/2012
Hi - the chap who contacted me from Surrey T/S was Matthew Bickles stupidly I didn't get his direct number but you could try his colleague Brian Stone 07968 834632.
When I hear back from them again I'll post the details for you here.
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G.coupe's Response to HeatherHawkeySoar's Review
Written on: 27/06/2012
I had a similar experience took court action, i have posted details of how you can contact her on www.adpparking.net my responce to bad service
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Msnorwell's Response to HeatherHawkeySoar's Review
Written on: 06/07/2012
Any further news about action by Surey Trading Standards?
Thanks
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Rodmax22's Response to HeatherHawkeySoar's Review
Written on: 09/08/2012
Hi
Did you ever get your money back when you took them to court?
What happened to the adpparking.net website?
Thanks.
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★☆☆☆☆
“DO NOT USE ADP PARKING AT GATWICK!”
Written on: 23/05/2012 by KarenBeard (1 review written)
A warning to all. Do not use ADP Parking at Gatwick as they didn't turn up! I e-mailed 24 hours prior to flight as requested, and called when I was 20 mins away. The driver confirmed he would be there. When we arrived there were several people in front already waiting that were on the same flight. After waiting for over an hour, we had to use another company, or miss the flight as check in had already opened. This was early April, I am still chasing up a refund! Thanks Karen (read more)
★☆☆☆☆
“pay pal do nothing just take their cut”
Written on: 21/05/2012 by chrisharvey
booked with ADP but as you can guess they did not turn up. Had to pay to park our car or miss our flight. Whilst ADP are making a fortune as conmen Pay Pal are aiding and abetting this with their big business approach (we've got our cash) attitude. (read more)
★☆☆☆☆
“Dreadfull and expensive experience”
Written on: 21/05/2012
Arrived back at Gatwick 2 am 15/4/2012 numerious phone calls later with no reply we were told by a man from Maple Manor to phone the police which we did they advised us to get a taxi home and start ringing at 8 am which we did. Both my husband and I phoned all day and finally got through at 4 pm to be told our car would eventually go to the valet parking at Gatwick. On the Monday morning I phoned Gatwick valet car park who were really helpfull but I had to ring every hour to see if my car... (read more)
★☆☆☆☆
“DO NOT USE THESE ADP CONMEN”
Written on: 16/05/2012
Myself and my two children were going away for a cheapie week!! We booked ADP to kmeet and greet us at a cost of £38.00 paid using PAYAL!!! We set off at 3.45 am for a 6.00am flight We were told to call 20 minutes before we reached Gatwick, which I did and they answered the mobile saying they would see us there. It was pouring with rain and the traffic was awful so we were a little late. I called to say we had arrived and the mobile said "Unauthorised Usage". I tried and tried and... (read more)
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Showing 21 - 30 of 83 Reviews
★☆☆☆☆
“SHAMBOLIC BUNCH OF CONMEN !!!!”
Written on: 10/05/2012
This company need to be shut down ASAP.... Why are the Police or trading standards doing something about this. I got away lightly compared with some other customers, but I am still out of pocket by £154. When I attempted to leave my car with them I waited 1 and half hours to be met. Thankfully the traffic warden at the North terminal LGW gave me the heads up. I had to bite the bullet and park else were at more cost. I am now in the process of trying to get a refund. And of course you try... (read more)
Guest's Comment
Written on: 10/05/2012
Thanks so much to you and previous reviewers for the warnings. I made a booking error and was completely unable to contact these people by email or phone. Although ironically the only time I called the mobile number I got through to a guy who said there was nobody in the office, maybe tomorrow somebody would be there. Having read all these terrible reviews I have rebooked with official parking, twice the price but at least I won't have the horrorshow of no meet and a multi-hour wait for the (quite likely damaged) car on return. Have seen that police and TSB have had many complaints, maybe Tony Hetherington at Mail on Sunday could get something done. So this isn't a review, simply a message of gratitude to all of you who took the time to write reviews.
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★☆☆☆☆
“How the hell are ADP still allowed to operate???”
Written on: 09/05/2012
I too had the misfortune of booking with ADP and after returning from our holiday and waiting over 3 hours for a car to be returned, and countless calls to them and then to the Police (who were aware of the situation but didnt want to know) we had to get a taxi back home at a cost of £110. I then had to return to Gatwick the next evening to collect my car from a multi storey car park where it had been left. Today I have opened up a parking ticket which came thro the post for £70, for a... (read more)
Mlipman4's Comment
Written on: 09/05/2012
I reported this company to trading standards over 3 weeks ago and told them to close them down that afternoon. It would appear that they couldn't care less. My dispute is now with Paypal and hopefully I will get my money back. So far ADP haven't uttered a word in defence and I don't expect them to either.
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★☆☆☆☆
“WARNING - DO NOT USE ADP PARKING AT GATWICK ”
Written on: 04/05/2012
Meet & Greet with ADP Parking at Gatwick - ONLY USE THIS COMPANY IF YOU ARE HAPPY TO WAIT OVER 2 HOURS AT THE AIRPORT (AND MAKE LOTS OF PHONE CALLS) BEFORE YOU GET YOUR CAR BACK. I've sent two emails of complaint to ADP Parking Gatwick, but weeks have gone by and still no response so decided to tap around on the internet to see if there were any reviews on this company, found this web page and now realise we were one of the "luckier ones" as we only waited 2 hours to get our car... (read more)
Avpca's Comment
Written on: 10/05/2012
I'm sorry you've had such a bad experience with meet and greet parking, but please be assured that not all meet and greet parking companies behave like this.
Check out www.avpca.co.uk for a list of established, reputable meet and greet parking companies operating at Gatwick Airport.
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★☆☆☆☆
“Trying to cancel my reservation and obtain a refund”
Written on: 04/05/2012
I made a reservation via the internet and in Terms and conditions it says refunds available up to 48 hours in advance of travel. Well I've been trying to achieve this by phone and e-mail for a month now and not one reply has been sent by them. Absolutley appalling services (read more)
Herby69's Comment
Written on: 07/05/2012
If you booked through Paypal, go to their website & start a claim. You WILL get your money back, I did. Good luck.
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Guest's Comment
Written on: 20/05/2012
I also have this problem too I did eventually get someone to answer there mobile phone bus passes the buck and said he wasn't at the office and he would let them know when he got back lol thats two weeks now and still no reply also sent a recorded letter which they didn't collect either I have contacted my credit card company goodluck
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★☆☆☆☆
“THEY MEET BUT DONT GREET !!!!!!!!!!!!!!”
Written on: 03/05/2012
went at easter for a week to gran canaria from north terminal4 of us .were met ok ,the car was taken.on our return,aweek later,we landed at 1am got through by 2 am,we rang the mobile no given for over an hour ,then after enquiring at gatwick info desk told there were problems on adp returning the cars on time ,eg a couple of days !!!!! so were forced at 3am to get a taxi home which cost £130 !after many phone calls the next day ,i was told by a manager of gatwick parking(nothing to do with... (read more)
★☆☆☆☆
“DO NOT USE!”
Written on: 02/05/2012
this company are a joke....firstly they dont show up, causing major stress to our family of 4...daughter in tears... when youre supposed to be going on a long awaited holiday. waited outside softel hotel for 40 mins. did as asked n called when 20 mins away. moved on by warden, about to deliver a parking fine ticket! when spoke to a woman at this company on phone to find out what the heck was going on....was told "YOURE AN IDIOT LOVE, NOW P*** OFF!" great customer care eh?! this company are... (read more)
Guest's Comment
Written on: 02/05/2012
I have already been in contact with Watchdog about this bunch of buffoons. They(the BBC) want to talk with me. I couldnt get in touch with them either on my return . eventually was told that i would have to return to the airport ( I was in a cab which cost me £35) to collect the car !! I finally got my car back at 5.30 in the evening . I had returned from our holiday at 1.30 that morning . I have sent a letter with copies of my taxi receipt, train ticket and screen grabs of all the phone calls I made trying to get in touch with them. Let's get this lot closed down and prosecuted for malpractice!
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★☆☆☆☆
“PLEASE DO NOT GET ROBBED BY THIS BUNCH OF THIEVES”
Written on: 30/04/2012 by gregzo (1 review written)
ADP PARKING, GATWICK We called 20 mins before arriving at the airport as instructed by our confirmation email. We were told to call back once we arrived at the airport. We called back and were told someone would be with us in the next 5 mins and to wait where we were - WHICH WAS IN A 'NO STOPPING ZONE'. 15 mins later still nobody had arrived to collect our car. We then proceeded to call back the mobile number. We tried approximately 30 times between my partners phone and my own where we... (read more)
Msnorwell's Response to gregzo's Review
Written on: 01/05/2012
They have their own review site http://www.cheapcarparkingneargatwickairport.co.uk/gatwick-meet-and-greet-reviews
Funnily enough the couple of reviews on there are 5 star positive. I have done a review - it will be interesting to see if it passes their 'moderation'.
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Avpca's Response to gregzo's Review
Written on: 01/05/2012
Please don't think all meet and greet parking companies operate like this. The Airport Valet Parking Contractors Association (AVPCA) has been set up to identify reputable Gatwick valet parking companies - we vet all companies prior to joining. Check out our criteria and member companies at www.avpca.co.uk
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★☆☆☆☆
“ADP PARKING WROTE OFF MY CAR LAST NIGHT!! ”
Written on: 29/04/2012 by Rodmax22 (1 review written)
Booked ADP Parking as it was high up on Google and quite reasonable. Turned up at Gatwick to drop it off and had to wait for about 45 minutes for someone to turn up. They didn't answer the phone for the first 10 phone calls. Then when someone did show up, it was a strange man who didn't have any uniform or ID, and was asking us when our return time was and writing it down on a piece of paper with a pencil. I had no idea why they were asking me for my return time as it was all in the... (read more)
★☆☆☆☆
“DO NOT USE!”
Written on: 28/04/2012
This disgraceful company should be shut down by Trading Standards. We booked their meet and greet service to collect our car from Gatwick at 1pm on Sat 14 April, to return it on 22 April. We followed their instructions and emailed them 24 hours prior to to our ETA and then called them 20 minutes prior to arriving. Between my husband and I we called them 13 times before arriving at Gatwick and when, surprise surprise, there was no-one there to meet us, called and texted a further 15 times.... (read more)
Guest's Comment
Written on: 28/04/2012
I had a similar experience, also stuck waiting with 2 kids for 3 hours for our car to be returned. After countless phonecalls, I had to keep phoning since mostly the number was engaged or just not working, I gave up and went to the information desk. The person there phoned around and not only were several other customers stuck like me one of the traffic wardens had an employee of the company there with them. This person refused to get on the phone with the information desk receptionist initially and when finally they did the driver simply told the receptionist to tell me to go away until tomorrow and try again then to retrieve my car. eventually the information desk was putting us all on the phone to the police to report, what by then, was technically car theft. Sussex police had already put a memo around to all their staff warning that this was happening and apparently it was the result of a disgruntled staff member blocking the entrance to the yard not letting anyone in and out (ADP told me it was a customer). I also found out that the same thing had happened 2 mights before, many people stranded, but that time it was apparently due to an employee going home with the safe keys so no one could access the car keys to return them. ADP had promised me a refund but after I got my car back finally the simply ignored all communication from me. I put a dispute in with paypal (whith I had already warned them would happen) and minutes after they recieved the email from paypal they refunded my money. Oh I also made the driver give me £10 for coffee which ADP also promised after our 3 hours of post holiday hell. They were cheap, apparently an intorductory offer and I guess you get what you pay for.
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★☆☆☆☆
“Goodbye to £55”
Written on: 28/04/2012 by EricPape (2 reviews written)
I booked meet and greet parking for our holiday to Cuba and duly paid the £55 by Paypal to ADP Parking. The money went through smoothly. Then just to check that all would work well I rang the mobile number 07895 095393 quoted on the website...no reply. I tried 5 times with no response. Now this is the number you have to ring to warn them that you are approaching the airport and when you return to tell them you want your car back. If you cannot get a reply it's a disaster. So I rang the... (read more)
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Showing 31 - 40 of 83 Reviews
★☆☆☆☆
“Dont use them!!!!”
Written on: 28/04/2012 by Glenhaupt (2 reviews written)
I wish i had read all these complaints/reviews before I booked ADP, Between 2 phones we called 97 times for our car to be collected, I had to find alternative parking, or miss my plane. On my return, ADP refuses to answer my calls or mails. luckily i paid via paypal, and my refund is due soon. this cowboy company is ruining peoples holidays, Gatwick airport should intervine and ban the company from thier premises,as their bad business actions reflect on the airport. (read more)
★☆☆☆☆
“finally got a refund ”
Written on: 26/04/2012
at last got a refund of £50 , taken 3 weeks to get the refund mind.. can put this bad experience to bed now .. i was lucky booked in early april for a june car parking .. just hope this company goes under the wall soon , as so many people have been taken for a ride .. (read more)
Herby69's Comment
Written on: 26/04/2012
I totally understand, I got a refund after a few weeks of being totally ignored, just hope other people read these reviews before booking with them.
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Guest's Comment
Written on: 27/04/2012
I am waiting for a refund of £1660 arghhhh for scratches made to my car and a lost key and taxi's to and from the airport.. Disaster but although I have had a nightmare and they cost me a day out of my life if the story is true I cant help but feel sorry for the person who owns the company because of some idiot who wanted revenge they well and truly have a terrible name and are likely to be closed down!!
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Rodmax22's Comment
Written on: 09/08/2012
Did you ever get your £1,660 back?
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★☆☆☆☆
“dont use them”
Written on: 25/04/2012
We booked and paid for a weeks booking from14/4/12. We eventually managed to get through to ADP's number on the way to the airport and confirmed our arrival time. They didnt show up and having waited 50 mins we had to use the long term car park at full price. I have asked for a refund of my fee to ADP and the cost of the long term car park. If they dont respond I will use the small claims court to obtain re payment. I have also contacted the CAB on 0845 404 0506 who have agreed to pass my... (read more)
★☆☆☆☆
“WARNING. Take heed of these reviews and dont use ADP... ”
Written on: 24/04/2012
I had made a booking and paid £45 for my car to be parked by ADP. I read the reviews a little too late and decided to cancel our booking . I have made several attempts to contact them for my refund but all has been in vain. I used their online contact form and received no response. Their office number is never picked up. I have called at least 8 times. The mobile number supplied is picked up on occassions by a man who says he is only a driver and advises to call the office number that... (read more)
Guest's Comment
Written on: 24/04/2012
FOR ANYONE THAT HAS BOOKED AND AWAITING FOR THE NON SERVICE OF THIS COMPANY OR LIKE MYSELF USED THIS COMPANY WITH MUCH REGRET- ARE YOU AWARE THAT IF YOU PAID WITH YOUR CREDIT CARD OR PAYPAL YOU CAN OPEN A COMPLAINT FOR SERVICE NOT AS DESCRIBED AND GET ALL YOUR MONEY BACK.
GOOD LUCK
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Guest's Comment
Written on: 25/04/2012
I also have tried to cancel - I have telephoned numerous times and completed the Website Contact form 3 or 4 times. I have also sent a recorded delivery letter. No response to anything.
My bank (I used a Visa credit card through ADP's Paypal service) tells me that they are unable to effect a 'chargeback' (ie a reimbursement) because I cancelled the service - had I turned up at the airport and no service provided I could have been reimbursed by the bank.
Paypal are useless - they cannot help because the service is not a 'tangible' good.
Trading Standards are useless and appear to be sitting on their hands - as it is consumers now have to go through Citizens Advice to get to Trading Standards.
We should all contact Watchdog - this business needs to be exposed for what they are.
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Herby69's Comment
Written on: 26/04/2012
If you paid through Paypal, start a claim with them, I got a refund no problem. It caused me a lot of grief though, 4 weeks of being ignored by ADP. They are a total disgrace! Good luck.
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Msnorwell's Comment
Written on: 03/05/2012
Paypal have advised me that their 'buyer protection' does not apply as the service paid for were not 'tangible goods'........I paid with my Debit card through Paypal.
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Herby69's Comment
Written on: 04/05/2012
I got a refund through Paypal, no problem.
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★☆☆☆☆
“I'd rather forget that experience”
Written on: 24/04/2012
Sounds like I was one of the lucky ones....I just waited three and a half hours! This was April 10th. They weren't answering either of the numbers for most of this time. The guy next to me waiting for his car was told they 'couldn't find his keys'......!!!! They sent him a taxi! I wonder who paid? Sounds to me like this company is way, way, way out of their depth. I was going to write to ADP and get a refund but do you know what, I was just so tired and peed off with it all and I decided to... (read more)
★☆☆☆☆
“ADP - The worst parking experience ever!”
Written on: 24/04/2012 by SeanfromKent
These guys have no integrity or sense of decency. We had to ring them for 30 minutes after we picked up our luggage. The mobile number was "pinged" several times, ie declined. Eventaully the woman who seems to run the show who was clearly asleep answered and told us to make our way in the freezing cold to the meeting place. She we wouod be there in 20 minutes. 60 minutes later she eventually arrived we were freezing, she claimed there was a possible flat tyre, which was impossible as they... (read more)
Avpca's Response to SeanfromKent's Review
Written on: 25/04/2012
Hi Sean,
I'm sorry you have had a bad experience with your parking. I assure you that not all meet and greet parking companies behave like this. Take a look at the avpca.co.uk website for a list of established, reliable Gatwick meet and greet parking companies.
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★☆☆☆☆
“We got caught too!!!”
Written on: 23/04/2012
We booked on-line in March for last week. Were not met so had to park in BA long term parking at a cost of £104 for the week. Add that to the money already taken by ADP - a very expensive 'cheap' deal. Now claiming through PAypal so await the outcome. Don't use them at all!!! They are still trading. HOW CAN THIS BE, WE ASK. (read more)
Mlipman4's Comment
Written on: 24/04/2012
I reported them to trading standards two weeks ago and told them that they should go that afternoon and shut them down. It would appear that trading standards blow a lot of hot air. Hopefully these reviews in the meantime will prevent any new business.
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★☆☆☆☆
“I HAD A LUCKY ESCAPE!”
Written on: 23/04/2012 by HERBY69 (1 review written)
I booked with this so called company thinking I had a good bargain. BUT, my sixth sense kicked in, so I googled the company & found these reviews. Thank God I did. I rang them straight away for a refund, no answer. I tried emailing, but they can't accept email from .com or ac.uk!!! So I set up a hotmail account ending co.uk which worked as the email did eventually get through from this email address. That was a month ago. After endless ignored emails, I put a claim in with Paypal, who I paid... (read more)
Herbiegoesbananas's Response to HERBY69's Review
Written on: 23/04/2012
i've also put a claim into paypal my deadline is today , doubt if i'll ever see my refund .. i also sent emails with .com .. .. will now send with a co.uk
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★☆☆☆☆
“COWBOY COMPANY”
Written on: 22/04/2012
Like the previous report i also had the misfortune of using ADP over the Easter period. Upon my return to Gatwick on Suday 15th April at midnight the same scenario took place. The contact Millie blatently lied to me on a number of occassions regarding the situation and could not give me a plausable reason to why my car had not been returned to me wthin the appointed time. 4hrs later i was no better off, infact £110 lighter for my troubles due to the cost of the taxi fare to return home. I... (read more)
G.coupe's Comment
Written on: 27/06/2012
I had a similar experience took court action, i have posted details of how you can contact her on www.adpparking.net my responce to bad service
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★☆☆☆☆
“ADP Parking - What a Nightmare!”
Written on: 21/04/2012 by Janeallie
ADP Parking were 45 minutes late picking up my car when we arrived at Gatwick at the start of our holiday. They were abusive on the phone when I called to ask where they were. When we got back after our trip we couldn't get a reply on the number they gave us to get the car back. After 1.5 hours Gatwick staff called the police. I eventually got my car back after waiting for 2 hours 45 minutes. They had not valeted the car which I had paid £35 for. The police were aware of this company... (read more)
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Wishihadreadthereviews's Response to Angel_Delight_42's Review
Written on: 19/12/2012
you were LUCKY £35...a lot of people have lost £hundreds!