Travel agent unhappy with lack of accommodation by airline

“Travel agent unhappy with lack of accommodation by airline”

Written on: 02/07/2012 by cccKarl (1 review written)

Tried to change to an earlier flight but that requires a $50 per person fee, which makes no sense because the itinerary is identical and if there's space what difference does it make. There cost does not go up if we leave on the earlier flight. To make matters worse we were told that changing to the earlier flight would be free if our flight was showing as delayed. At the time it wasn't, so he couldn't do anything. Even though we have a 4 month old baby that we now had to keep happy in the airport for 5 hours. To top it all off, shortly following the earlier flights departure we learned that our flight would be delayed. My experiences with Westjet have always been nothing but positive, but this inconvenience that could have been easily avoided has erased all the positive experiences. This was an unnecesary attempt by them to squeeze extra money out of me. I am a travel agent and it will be a cold day in hell before I'll recommend Westjet to one of my clients.