written by xfBrady229 on 11/04/2018
WOW AIR IS THE WORST AIRLINE EVER, MY MUM WHO IS AN OLD PENSIONER PAID FOR HER LUGGAGE AND WAS UNABLE TO CARRY HER LUGGAGE WITH HER DUE TO WOW AIR INCONSITENCE AND THEIR INDIAN PARTNERS THAT THEY ARE WORKING WITH. IT IS SO APPALING TO KONW THAT MY MOTHER HAD TO LEAVE ALL HER PERSONAL BELONGINGS BEHIND AND HAD TO PURCHSE CLOTHES WHEN SHE ARRIVED IN THE USA. MY MUM ASKED FOR A BOTTLE OF WATER ON THE FLIGHT AND WAS DENIED AND TOLD THAT SHE HAD TO PAY FOR IT. SHAME ON YOUR AIRLINE, I HOPE THAT EVERYONE WILL REALISED THAT YOUR AIRLINE IS AN ABSOULETE CROP. YOUR PACKAGE AND AIRLINE EXPERIENCE IS MUCH CHEAPER THAN YOUR PRICES. WHAT A CLASS OF QUANTITY CHEAPNESS!!!!!
written by Hays252 on 26/10/2017
Flew from Paris to Baltimore, with a layover in Iceland. Airfare was cheap and flights went smoothly and were on time. No issues whatsoever. I would fly with them again!
written by ywVaughan194 on 27/04/2017
I have never met a worse airline in my life..Even one star is too much for this airlineDirty aircraft with smell of sweat have not been removed for many weeks...Aircraft are so dirty that any disease can not be ruled out I wonder why The Health Department USA allows WOW aircrafts use US Airports...THere is no elementary service on board the aircrafts..Toilets very dirty with the smell of urine...Crew members are rude and do not know English well...Please beware of this airline
written by Carlson99 on 26/01/2017
My wife and I scheduled a flight with this airline to take a trip with another family. We were delayed at the Frankfurt, Germany Airport all day with zero information until the flight was ultimately cancelled. The excuse was a broken plane, but the flight crew never showed up to the gate at all. It was Friday the 13th, so I am sure that they had no intentions of ever flying, sadly. The other family we were traveling with received a refund for their cancelled flight; and I called about an hour after they did, but I was promptly redirected to India, who were entirely unhelpful. I have yet to hear from actual Iceland Air about my refund, and have always been redirected to India when I have called them. I have opened a ticket on the WOW Air website, and I have heard nothing from them, despite numerous attempts to show my fervor to receive a full refund. Avoid at all costs. Taking the cheap route will wind up costing more money in the long run. We lost all of our money for our reservations, hotels, and tours. I am probably going to have to spend more money suing them than the ticket cost me. But, I am going to do it as a matter of principle. If you are undecided on them, check out their twitter feed. I wish I had done so prior to booking with them.
written by Isabelle53 on 23/01/2017
I took WOW to go to Reykjavik as their tariffs were quite attractive. But considering that the ticket is uncluded a place to seat and a cabin baggage the size of a lady handbag, the low tariff is becoming quickly pretty expensive. We didn't even had a glass of water for flight of 3h30, we had to buy a bottle. The seats are small and uncomfortable. On my way to Reykjavik my neighbour was a tall and large guy that was almost not fitting I to the very narrow space of the seat. And even with free seats at the front where he would have been more at ease, they refused to move him (probably because these seats have to be booked at a very expensive cost before flying). Extremely disappointed of my 1st experience with WOW, will never use them again.
written by Coynenm92 on 17/11/2016
They are not consistent at all with their carry on policies. They just want to make extra money. They are also always late. therefore, if you have a connecting flight, make sure there is a large gap between. Not worth booking with them in my opinion no matter how good the deal may be.
written by Tillyp72 on 17/10/2016
Flew to Iceland with WOW Air last week. No delays, plenty of room, good snacks! Flight attendants were helpful and plane was lovely and clean! Flew with other airlines (The blue ones and oranges ones - not mentioning names!) WOW Air was a much higher standard than any other short haul flight I have been on! Well done wow air - one happy customer here :)
written by Cheyanneh187 on 19/09/2016
Couldn't even book the flight, the customer service was terrible when we called with a problem. The call center staff were rude and the online chat facility mostly ignored us, shockingly bad
written by Drakecp71 on 20/01/2016
after reading the reviews i won't be flying WOW!
written by Tyshawnf382 on 12/05/2014
I made a reservation with wow air and I did not received any confirmation. I saw that the amount was debited on my bank account so I tried to call them in order to cancel it. I is not easy to reach them. I am French and the French number does not answer and there is a voice-mail speaking Icelandic. I tried to write some mails but they don't answer it. I tried to Icelandic number but it is the same thing with no answer... I nearly have the impression that Wow air is a fake company because they took money from me without any confirmation (I just received an email saying that the paiement had failed), and know contacting them is nearly impossible... Who would like this stress on such amounts of money ?
written by on 06/06/2013
Just got back from a 10 day break in Iceland with my wife and 3 boys. Most people myself included hate all the nonsence that goes with making a short haul flight. Wow were excellent the staff were helpful and made you feel very welcome and nice to see the cabin crew interacting with the children on board. The plane was tidy and clean. Nice to have seat numbers so there was no pushing and shoving to get the best seats. Going out from Gatwick we were allowed to put as many bags in the hold gratis which was a bonus. A very happy passenger will fly again
written by on 01/03/2013
my partner and i have just returned from Iceland, I cannot fault the WOW airline,on both the inbound and outbound h the crew and the atmosphere on board the aircraft. We were all made to feel like individual passengers, and nothing was too much trouble for the cabin crew. the plane left on time, were were offered pillows and blankets, which i have never known before form an airline, and i have travelled a fair few miles by plane. Excellent, first class trip, and well done to the crew that made our journey enjoyable .Would definitely book flights with this company again.
written by on 03/01/2013
I dealt with Wow airline in the change over period and actually ended up having to take time off work to go to Gatwick Airport to sort out the issue.The e-mail I received for the airline was so bizzare and so I thought I had been scammed as did other people including my Boss. I consider us to be reasonably intelligent. The staff at Gatwick had minimal information about WOW. The flight itself was fine. However I sent a letter to WOW air on the Ist November 2012 and true to form have received no reply yet.
written by hogsback8 on 07/10/2012
WOW Air is a new airline flying to and from Iceland. I was nervous of booking them because there was little information/reviews available. But I booked them one way and Iceland Express the other way as the days and times worked for me. Iceland Express cancelled their flight (because they had not sold enough tickets!) so I booked the other way with WOW Air. WOW Air was great - all on time, well run, courteous staff
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As rated by our community of reviewers
Officermurphy's Response to Tillyp72's Review
Written on: 26/01/2017
More than likely a shill account. WOW Air has no customers that would take the time to leave anything other than a negative review.
Tillyp72's reply to Officermurphy's Comment
Written on: 26/01/2017
Haha. Definitely not. I went to iceland with them last year. Much better than any other short haul flight I've been on! Maybe, just maybe, I like to take the time to leave a good review! Why not. :)